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The Keenan Agency

5.0 (1 review)
Closed • 8:30 am - 5:00 pm

Services - The Keenan Agency

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

The Keenan Agency Photos

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5 years ago

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Nolan Insurance Agencies

Nolan Insurance Agencies

(2 reviews)

RUDE. Called Nationwide to cancel my auto insurance because I sold my vehicle, so they transferred…read moreme this agent. They asked for everything in writing and said they would call me back, well they didn't. I called nationwide the next day since my auto policy was still showing on my account. Nationwide left my agent a voicemail after not being able to reach them. They said they left my number to get back in contact with me. Never called me. Finally called after a few hours, I called my agent directly..tried to explain what was happening and the woman cut me off saying she handled it. She was rude the first time I called asking if I was switching insurance & then this time snapping at me saying it will reflect on my account after a few days. NOT a way to do business & I won't be coming back to them when I get my new car.

I used to work at Nationwide corporate so am a fairly loyal Nationwide customer. However the level…read moreof service I received at the Nolan agency was beyond disappointing. They couldn't complete very, very basic things with any sort of timeliness whatsoever. I had several conversations with them about their low customer service levels but nothing ever changed. They would promise to send me policy information I needed and then it just never happened. They started writing policies for me without me even requesting them. And, when they did this, the policies included incorrect information which isn't surprising considering they never spoke with me to get the correct information. When I needed to remove my ex husband from my auto policy it literally took weeks to complete this and I ended up paying for his auto insurance during that time. If you expect any sort of speedy or efficient customer service or accuracy from your insurance agent, you should consider a different agency. I'm still a NW customer/member but just not with this agency.

The Keenan Agency - autoinsurance - Updated June 2026

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