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    The Kitchen Place

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    5 years ago

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    Lowe's Home Improvement - Crushed Microwave

    Lowe's Home Improvement

    (56 reviews)

    Employees here are overall fairly helpful. Self checkout registers are very frustrating to use…read more Moreso if you try to use a veteran's discount. Before you can use it you have to sign up online. And then to use it, you have to scan your driver's license. Not a fan of all this data gathering but whatever, that is our world now. But at least in Washington, there are a couple of different barcodes. First you have to figure out which barcode the machine actually wants. Then you have to ackwardly cover the wrong one while scanning the right one. This process almost never works, so I have to wait for an employee to come over to make the machine behave. Other places I just show my ID, or at most have to have a phone number on file. If you are going to offer a discount program, don't make it such a hassle to use that I don't want to come to your store unless I can't find what I need anywhere else. Selection is adequate but prices are usually higher than most places.

    This was my first experience as a new homeowner with Lowe's -- and it will also be my last. I spent…read morenearly $3,000 at the Sprague Ave store for a washer, dryer, and an over-the-range microwave with delivery and install. What I got instead was over a month of frustration, wasted time, and poor treatment. Aug 11: Dryer was delivered dented, installed with feet of extra vent hose, and the crew refused to install the microwave even though it was clearly paid for and confirmed on my receipt. They argued with my wife in a condescending way, forcing me to leave work early to come back to the store. When I called customer service, I was told it was somehow my fault for not setting it up properly. Aug 27: Microwave installer opened the box to find the unit completely crushed. Instead of replacing it and finishing the job, he left. I then spent over two hours on the phone while the store repeatedly hung up on corporate support. Aug 30: I had to personally haul the crushed microwave back into the store to arrange replacement. At the same visit, I had to start a dryer exchange for the damaged unit. Sept 3: Microwave was finally installed correctly -- nearly a month after my purchase. Sept 6: Replacement dryer was scheduled for a 5-9 PM delivery. At 7:30, I discovered it was never even loaded on the truck. Now pushed to Sept 8, which means I must take unpaid leave from work just to supervise. Throughout this process, store staff have refused to provide regional manager contacts or escalate the issue, telling me to "just call customer service," the same number that has wasted countless hours of my time. All I wanted was what I paid for: new, undamaged appliances, delivered and installed as promised. Instead, I've been left with damaged products, botched installs, endless reschedules, and financial harm from lost work time. If this is how Lowe's treats first-time customers, I can see why so many people go elsewhere.

    The Kitchen Place - appliances - Updated August 2026

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