1. The Knolls Learning Studio

1. The Knolls Learning Studio

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Agoura Hills, CA

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The Knolls Learning Studio

4.6 (18 reviews)
Closed 8:00 am - 5:00 pm
Updated 1 month ago

Services - The Knolls Learning Studio

Multiple children care

Single child care

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Baby wasnt given her bottle all day long. They of course called to address it and didnt put it in writing..
Natalie F.

Editing to recognize certain teachers: I have gone back and forth for over a year about writing this review. Parents deserve to know what we experienced before trusting this school with their children. Our experience started off well. Like every daycare, there were minor issues here and there, and we gave the school grace because no childcare center is perfect. The problem wasn't that mistakes happened. The problem was that the mistakes kept getting more serious, and every concern was met with excuses, denial, or an attempt to make us feel like we were overreacting. Looking back, I wish I had trusted my instincts and left much sooner. One of our first major concerns happened in the infant room. My daughter came home with bleach stains all over her pants. The teacher admitted they had sprayed bleach on her high chair, forgot to wipe it down, and then placed my infant in it. That should never happen. Then came something even more alarming. I picked up my infant one afternoon, and she screamed hysterically from hunger the entire drive home. I checked Brightwheel because I assumed someone had simply forgotten to log her bottles. Instead, I discovered there were no bottle entries because they had not fed her formula all day. Not a missed log..a missed feeding. As a parent, that is terrifying. Then there were the coyote issues. Coyotes were coming right up to the school fence and parents even photographed a coyote standing right outside the children's fence (see attached). Tressa's response? Cayenne pepper around the perimeter. It took months of parents pushing before only one small section of fencing was raised. To this day, much of the fence remains low. Another issue involved mold. The children's play couch had mold covering the bottom. Rather than simply acknowledging the problem and informing parents of mold exposure, the initial response was that it "might be black paint." Parents know what mold looks like. Cleanliness was another ongoing concern. My children routinely came home with dried food on their faces, dirty hands, and crusted noses. This wasn't dirt from outdoor play. They simply weren't being cleaned throughout the day. My children were constantly sick while attending this school. The final straw was something I still cannot believe happened. My daughter came home wearing the exact same diaper I put on her that morning. It was soaked, sagging, cold, and hanging to her knees. I immediately contacted Tressa. Rather than investigating what happened, her first response was that another child also wore Coterie diapers and the teachers must have accidentally used someone else's diaper. That explanation fell apart almost immediately. Coterie prints a unique quality-control code on every diaper in a package. The diaper my daughter came home wearing had the exact same code as the open package sitting in my house. It was the diaper I put on her that morning. Only after I sent photographs proving it did the apologies begin. That was the day I reported the school to Community Care Licensing. Despite all of this, I want to recognize the people who made our experience better. Ms. Chandler, Ms. Jonnay, Ms. Jenn, and Ms. Debbie are wonderful educators who genuinely love children, and my daughters adored them. I also want to acknowledge that my daughters loved Ms. Tressa as well. My criticism is not about whether Tressa cares about children. I believe she does. My criticism is about leadership. Running a preschool requires more than caring about kids. It requires accountability, transparency, and the ability to admit when something went wrong and fix it. Instead, I consistently felt dismissed. Concerns were minimized. Excuses came before accountability. I was repeatedly made to feel like I was simply a difficult parent for raising legitimate health and safety concerns. An experienced director once worked at the school and made noticeable improvements because she accepted responsibility and addressed problems head-on. I truly believe the school would benefit tremendously from hiring an experienced director and allowing that person to manage the day-to-day operations. Tressa, if you're reading this, this review isn't being written because mistakes happened. Every school makes mistakes. This review exists because of how those mistakes were handled. Your response to concerns was almost always to deny, minimize, or explain them away instead of simply acknowledging them and making meaningful changes. My daughters are thriving at their new school. Every teacher they've had at ANY school has described them as kind, respectful, and a joy to have in class. They weren't the problem. I wasn't the problem. Parents raising concerns about children's health and safety are not the problem. I sincerely hope this school improves because the children deserve it. But until accountability becomes a priority, I cannot recommend that families entrust their children to this daycare.

My response back to her BS reply
Sha B.

I have been unsure of wether to leave a review with my experience here, but after a while I believe it's the right thing to do to ensure other kids don't have to go through what my daughter went through and the most recent review from a former staff member just solidified my concerns. I had a very upsetting experience at this daycare and feel it's important to share so other parents can make an informed decision. My 1.5-year-old daughter attended this program for a short time, she was continuously getting hurt and no one seemed to know what happened , with the exception of 3 times when it finally got addressed right after and incident occurred and that week she was kicked in the face by by a kid on a swing, TWICE, two back to back days while outside on the playground. Both times, we had to visit the doctor to make sure she was okay. When I brought my concerns to the owner, instead of showing care or accountability, she blamed me and even my baby, saying it was my daughter's fault for not knowing how to walk properly and that she was a " late walker and that "she would learn." I was shocked -- she's only a year and a half old and still learning to walk steadily. Let alone on the hilly playground area they have . Any parent knows even 3- to 5-year-olds need close supervision around swings, let alone a toddler. The director also chalked up to injury description as a " raspberry" when in fact it was a big skid that covered almost one side of her little face. Both times! I was made to feel completely gaslit and blamed when all I wanted was to make sure my child was safe. Several of my close friends -- including ones who've owned or worked in childcare -- read the text exchanges and reassured me that the way this was handled was not normal or acceptable. Beyond that, I often arrived to pick up my daughter and found her unsupervised or in unsafe situations -- once she was literally eating sand, with sand inside her water cup, and no staff had even noticed me walk in. I also noticed repeated issues with hygiene: dirty diapers not being changed promptly, and even other children's wipes being used on Nora's face after I specifically brought sensitive wipes for her as had sensitive skin and allergies, and she came home every day with rashes all over her face. It was a heartbreaking and stressful experience, but I withdrew her immediately and enrolled her in a new daycare. Her new program has 10-20 years of experience and excellent reviews, and they confirmed that incidents like these should have been properly documented and reported -- and that what happened to us would never be considered acceptable. They also told me I was the 3rd parent/family that week who had transferred from this same daycare for similar or other concerning reasons. To make matters worse, I later heard that coyotes had been spotted just outside the school's fence from another parent, yet no communication or warning was sent to parents about it. I'm a gentle and trusting person, and I truly wanted this to work, but the lack of accountability, safety, and professionalism here left me deeply disappointed and worried for other families. I hope my experience helps protect other children from going through what my daughter did. Screenshots of my conversations with the director and the injuries she sustained there within her two months attending She also tried to say I wasn't a good fit because I was having " issues with CCRC" when the truth was my counselor at CCRC told me to use that excuse to leave because I hate confrontation and wanted to leave peacefully, that was before my daughter got knocked out twice by the swing.

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2 months ago

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Tressa M.

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3 years ago

Lovely and beyound! What a lovely balance of nature, outside classroom, and indoor time. Charming!!!!

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Ask the Community - The Knolls Learning Studio

Review Highlights - The Knolls Learning Studio

Miss Jen is a warm and engaging teacher who takes the time to really get to know and nurture the children.

Mentioned in 2 reviews

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The Knolls Learning Studio - preschools - Updated July 2026

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