Always amazing! Our dog gets so excited when we drop him off. Staff is so attentive. We really…read moreappreciate the pick up times on week ends and after 5pm

Took my corgi in for a bath and grooming. The staff upfront was satisfactory, but my groomer was…read morevery friendly and professional. I asked her to do a classic corgi cut and it was great.

Awful. Huge waste of money! You cannot board and train a dog in 2 weeks even with a guarantee if…read moreyou are training tons of other dogs at the same time. The transfer training was horrible! I wouldn't have your dog trained here.

After reading all of the marvelous online reviews, I paid $3000 for the two week board and train…read moreprogram. It took two months to get my dog worked in with the trainer. At that point, I had pretty reliably taught her to sit, stay, and come. What I really needed was on & off leash heel, lie down, and for her to do all of the aforementioned with distractions. I've had my dog since she was 7 weeks old, she is pure-bred pedigreed Labrador Retriever, sweet tempered and quite bright. No behavioral issues! When I came to pick her up after two weeks, she had learned NO additional skills! She would not heel or lie down, and would not come to me when distracted. I return her to the trainer, and expressed my disappointment, that my $3000 was essentially spent on dog sitting. She took my dog back for an another full week at no additional charge. Afterwards she told me that she received NOTHING from her boss for doing this (the franchise owner) and took my dog back simply because she did not want me to be dissatisfied. She made some progress in that final week, but we still have a loooong way to go. I do not fault the trainer! She did her best and took my dog on for an additional week for free. The company is a franchise. She shared with me that the owner is in Greenville, he is not even a dog trainer (she described him as a businessman), and she has never met him. She also shared that she JUST QUIT! Her issue was that 2 weeks is not enough time to train a dog to do all of this things that they advertise. Customers were regularly upset when their expectations weren't met. It takes at least 4-5 weeks to accomplish good on-leash results, let alone off leash. I feel like "Off-Leash" over promised knowing that they would likely underperform. The franchisee relies on internet marketing, and a slick phone call/email/text sales pitch. Perhaps the other training service are good, because the trainer that I met seemed excellent - but with the 2 week board and train, the trainers are set up to fail. I wouldn't call it a "scam" but from my experience, and that of others I have talked with since then, you are VERY unlikely to be satisfied. There are other operations right here in Lexington that will do board and train for 4-5 weeks, charge about the same, and not make any "off leash promises". That seems much more realistic and honest. Buyer beware!!!

Sutton's is a great place for pet boarding. We went away for 16 days and when we got home our dogs…read morewere clean and happy. My mistake, they did give us a discount for 3 dogs. Sorry.

Great grooming experience. Very easy to get an appointment. My dog was in and out in 2 hours.read more

This review is based of the grooming salon…read more I scheduled an appointment online with Hannah R. for a quick wash and brush for my dog. When I arrived, the demeanor of the person at the front desk felt off right away. There was no one else waiting, but I wasn't greeted in a friendly or welcoming manner. I asked who Hannah R. was, and the woman at the front desk pointed at herself in a rude, dismissive way. I then explained that I had an appointment and asked if the estimated time of 1-2 hours was accurate. Her response was, "That's just what corporate thinks we can do. I'm overbooked--he'll be my last one and will take 3-4 hours." That completely defeats the purpose of scheduling an appointment and directly contradicts the information on your website. She didn't smile once or make any effort to be friendly--it honestly seemed like she hated being there. Given her attitude, and after seeing reports and videos online about dogs being mistreated at grooming salons, I didn't feel safe leaving my dog. I told her I wanted to cancel the appointment, and she clearly didn't care at all.

The grooming salon is awful! Took my doodle for an appointment and she had to miss her regular…read moregrooming due to an ear infection and couldn't get ears wet. My normal groomer was booked so went here. The lady looked at my dog and said she was matted and woukd need shaved. I was ok with that but the girl proceeded to tell me that when they shave dogs they risk the dog getting a hematoma that may need drained by a vet. I'm like what the hell lady. Very rude like this young girl knows what the heck she is even talking about. Told her to go f herself and got my dog out of that hell hole. If you take your pet to be groomed at this place, may God be with you. That's all I have to say.

Absolute inhumane treatment to our dog. We didn't get a phone call that our dog was having issues…read moreuntil she was almost dead with kidney failure. She took our pet to a vet without our knowledge under a false name and gave our dog a false name maybe so she wouldn't get caught? Worst experience ever do not send your pet here.

My experience with Pack Pride Academy has been absolutely miserable. Amber admitted on the phone…read morethat training was not provided as contracted, and even before that, it was very difficult to get any updates about our dog during his alleged training. My dog came back to me not at all himself and not improved in behavior either. The trainer, Sean, said that my dog was still having the problems that we asked to have fixed when we picked him up. Later, Amber said Sean "shouldn't have said that."Even though Amber agreed to a refund months ago, we have yet to receive it or any verification that a refund has been initiated. She has fought our chargebacks through our credit card but not contacted us. It also appears that she has removed her Google business listing and replaced it with a listing for web development. Had I known what I know now, I would never have left my dog in the care of Pack Pride Academy.

We adopted an 18 month old great Dane with no boundaries, distracted by everything. Richard…read moreeducated my husband and I, helping us first. After a few weeks with Richard, our great Dane came back with boundaries and understanding commands. Richard spent time again with us so that we had the tools to maintain what he learned. Richard establishes a relationship with the dogs. He's very straightforward and honest. And he offers continued assistance. We highly recommend.

So, Richard just left from our first meeting. I think I'm more exhausted than the dogs are. All…read morethree babies did amazing and learned so much. First off, Richard is a passionate and talented man, it's easy to see from the moment you meet him; Richard does what he loves. Second, he speaks dog... like direct communication, but what's cool is before I knew it, I was communicating with my babies even better. He was teaching me to talk to the dogs the whole time and I had no clue. Third, he inspired me! It is not often you meet somebody with the courage to walk away from every comfort they know to pursue something they love. Richard listened to what I wanted to do, I wanted to strengthen the bond between myself and the dogs. I already see a difference, they do too. I've worked with several trainers in the past and never felt a comfortable, or confident connection and neither did my dogs. I don't know who's more excited about our next lesson, me or the dogs. I can tell you there's more to come. If you want to get to know your dogs better and really strengthen that bond, call Richard. I assure you; you won't have any regrets.

The blank stares I received from the folks up front (including one of the vets) like I was an alien…read morefrom another planet when my Mom sent me over with my dog the day after Christmas could cut ice. I would not trust my pet here.

This is probably the best experience, hospitality and professionalism I've ever had in all 14 years…read moreof my baby's life. I had to put him down last week and they gave me a private room and they were so gentle with him and gave me all the time I needed to say my goodbyes. Today I got in the mail my baby's paw print, a card and a little snoot mark and I'm just blown away by the gesture. I'm just in awe.