Had an awesome time this weekend out with the kids. It was family time and we lived it up. The kids got to eat everything they wanted and buy what they wanted to a certain degree. My kids love legos. They are die hard fans. Not just for little tiny stuff. My son is a master builder who's endless imagination is incredible. So we had to stop at the LEGO Store and play, build and of course, buy any new pieces he might be missing or sets that might be coming out soon. We had a blast. I love that he gets to play and try things out then pick something out to buy and take home. read more

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I've always loved the Lego store and how well they make the kids feel welcome . Today we were shopping in the mall and I took my friends son inside to look around at all the new legos they had. I love that they have quite a few spots that are interactive for the kids and adults alike to build their own legos they'll love. The store is always clean and employees friendly. Prices can get crazy, but it depends on what you buy read more

The LEGO Store - Toy Stores Near Me - Glendale, Arizona

This lego store was an amazing experience. The workers were all very kind and made sure you had everything you wanted everyone seemed happy and they had a great stock. the prices were the same as online so it was pretty reasonable, I had a great time! read more

The LEGO Store - Toy Stores Near Me - Glendale, Arizona

Our girls are into Legos now. Cool store, friendly employees and always clean. Our girls picked a set out each and a couple of build your own people. Sometimes they have perks where you can get bogos on tickets to Legoland with a purchase. We always enjoy the unique sets. They had the coolest Bowser set up! read more

The worst customer experience. I tried using my Klarna card and they denied me, even though I specifically signed up for a LEGO store purchase. And after spending $400, they didn't give me my Easter bunny Lego set that I was supposed to get, if spending more than $40. I'll stick to online purchases! read more

Called in at 10:15 this morning 5/15 and this girl picked up with some attitude. Just wanted to ask a question about a future Lego set coming out (if they would carry it) and this beep gave me nothing but attitude. Please hire people that want to work. Lazy a$$ read more

This is a small and well organized store with all the latest Lego sets. We had fun and pretty much the whole store to ourselves. The Associates definitely know Legos read more

Amazing customer service! The store had very friendly staff that helped me select what I needed for my event! Sebastian was particularly helpful and was very engaging as well! read more

Staff is always nice to me even when I show up 3 times a week lol cool staff and always willing to help me With any info read more

Pretty cool place!! Helpful employees, no pressure to buy anything. Which is nice when you are a parent of 3 kids. The store at Downtown Disney is a bit pushy and hands a lot of things over to kids. Which turns into survival of the fittest when you have a kid who wants a $100 Lego set. True story. It was nice that the employee came over and told my son to "fill the bucket until it won't close. We tape the top on". My son was was afraid he was stealing if he took too many. Or that they would weigh the container like a salad bar! Not true either way. Chase was happy with his full to the top $7.95 bucket of Legos. I was happy... Until midnight hit and I was walking up the stairs in a Lego combat zone! Ouch! That review would be for my own house, not the Lego store!! Overall, wonderful store for all ages of Lego lovers. Boys and girls, teens and adults. Prices are from low end to WTF it's a piece of plastic!! ;) read more

The LEGO Store - Chase is in heaven!!! - Toy Stores Near Me - Glendale, Arizona

Great staff. They held a Lego that was hard to get this holiday season for my husband. He told them it would take us 40 minutes to get there and they put it on the side as to be sure that it was there when we got there. Great selection, cool legos. read more

Just walked out of this store. I went in looking for a gift and started walking trough the store - not touching anything, just looking. The working there asked me step back into the yellow area - at least 6 feet away from the display. I told him that I can't even see the items at that distance (my eyes aren't what they use to be) and he said, "I'm sorry sir, but that's what I'm here for." I would have he was there for customer service. I understand the need to be safe in these messed up times, but I won't support any store that goes this far over the edge. With so many stores and companies failing and just barely hanging on, you would think that when someone walks in that wants to spend money, you would do everything you can to make that customer happy. I'll be happy to spend my money with a company that appreciates my business and doesn't have a problem with me seeing what I'm buying. read more

The staff and LEGO group are trying hard to keep customer service high while protecting themselves and all customers. I applaud the steps they have taken. Thank you Lego group, LEGO store and all the staff! Now that the store is back open I am happy to come back to this location. Scottsdale is far but also a great store. For people complaining about lines/ not going in the store/ etc. it's part of life please be considerate of others. Staff are happy to help you look at items or if you have a theme pick a set that is right for you. Again very happy with LEGO. read more

The staff is always so friendly and helpful. We have been coming here since it opened. Their displays are fun to look at too.

My son was in heaven! The place was like a lego wonderland! There were big Legos out for my 2 year old to play with while my son built custom lego men. There were friendly informative employees everywhere asking to help. Excellent service! read more

The gentleman from here (didn't catch his name) was AWESOME! I recently purchased a system from the same store, when building it I noticed I had a couple of wrong pieces. So I went back in hopes of exchanging them for the correct bricks. He informed me that he just emptied their recycling that had their extra bricks, and told me I could go online to order them and they'll arrive to my home address. He then asked to see the pieces I was missing, went to the display case, took the pieces off the same system I purchased and gave them too me! I wasn't expecting that whatsoever but I was shocked! I'm very happy with the customer service and I'll be going here for my LEGO systems from here on out! read more

I loved this store, I've only been there once but I had a good experience. I took my baby brother there as a birthday gift, I let him pick out whatever he wanted. We ran around the store and he had so much to say about every toy there. And there was an associate that followed us the whole time, also listening to every little story my brother had to say. In fact he acted excited to hear every story. He had his own "cool" fact to entertain by brother with about the toys. He was beyond patient and nice, and I only wish I caught his name to write a review into his boss. He was a great guy and made it a great experience. read more

I wanted a Lego Portrait for my grandson. I was referred to a Lego artist, Dave Shaddix, by the Lego Store. I contacted Dave, emailed my grandson's picture to him (BTW: my 6 year old grandson grooves on Legos). Dave responded via email with what the portrait would look like. I gave him the go ahead, and Dave created a FANTASTIC Lego Portrait of my grandson. This will be a family heirloom. Dave's contact info: Dave Shaddix 602-618-1335 http://southwestbricks.com read more

Very nice store, the employees were attentive and helpful...10/10 would go back and buy some more Legos.

Great selection of nearly every currently available Lego set there is. My kids love this place. The prices are regular retail though with no discounts so better prices can be found online or elsewhere. Lego Club does allow you to earn points toward free stuff. read more

This review is based solely on an employee named John. John went out of his way to find the exact Lego that my son was looking for. He checked numerous packages and was very helpful and accommodating. The employees in the store always nice, and I feel like they go out of their way to help customers. The prices of the Lego store are typically not discounted such as you would find at Toys "R" Us, but it is a unique experience, kind of like build a bear, next-door. You can buy Legos by the bucket, as well as the newest sets. read more

This lego store is nice and close to where we live. A lego store gives you some advantages: 1) they always have the latest themes and sets. 2) if a theme is on sale it's probably because it's about to be retired. 3) you can buy the traditional pieces by the bucket without having to buy a particular set. Some suggestions: Buy on sale and sign up for the VIP card it can save you some money. Also check out the video screen with some sets you can actually view the set by holding up the box to the camera, in full 3D animation. read more

We're always greeted when we come here. Friendly staff. Pretty good selection of Legos. Definitely a place to stop by with the kiddos!

Who knew you could do so much with legos? Store even has places set up with legos so kids can play while their parents shop. Displays are amazing and always draw attention. read more

Clean store, nice employees, lots to see and do. A bit pricey (you can find many of these items online cheaper). The store seems to have a lot more room in it - Bring in some more stuff! read more

Customer service sux...and that's a nice way of putting it. Rude and unhelpful, uninterested management with the ever-so-obvious "we could care less about you 'cause there's always another with $$ next in line" attitude. Oh, and don't even try to use your VIP card - folks....they give you one and tell you all you need to do is just hand it over at checkout with your purchases to earn reward points. However, when you try to redeem?? You will be informed by some smug twenty-something, on an $8.50-an-hour power trip, that you need to activate it online in order to use it. And this, folks, is something YOU should have had a crystal ball and known beforehand. Because it makes total sense, right?! Give a customer a rewards card, swipe it, send them on their way....then expect that they'll think they have to activate it online? WHY EVEN BOTHER? If you want to make it a challenge or try to screw people out of the rewards they earn then JUST DON'T OFFER A CARD! Oh, and when you do go online to activate the card??? And place an order with http://Lego.com??? Get ready to be charged TWICE, have two of the same orders show up at your home, and then have the entire debacle blamed on you - the customer! Yeah - living the dream! They send me and order TWICE, charge my debit card $150 TWICE, then try to claim I am at fault? REALLY?? You know, in all my years of online shopping, funny how this has never happened with any other company; I never received two order confirmations....or shipping confirmations....yet, this is my fault. It could never be something they did, right?! So, more aggravation Lego Co. Now I have to waste time tracing shipments and wondering when the hell they are going to refund the money they pretty much stole from my debit account. They sure take it quick enough, though. I spend a lot of money on Legos. I was planning on going to their theme park this summer. I think my plans will change. It is very clear that this company isn't hurting for money and they aren't afraid to show it to you: the customer....they could care less about complaints, their careless errors or their customer's in general....you know, why should they?! - there's always another person with $$ standing in line. Poor way to execute a business: anger enough people, do it enough times and you just may find a "store closing" sign on your shop and your clients shopping Amazon or Target....or perhaps your smugness as a CS rep will land you on a layoff line after your irreverence comes back to bite you on the butt after your product sales slow. Yeah - maybe one doesn't matter...but, judging by how I've been treated by this company, I suspect I'm not the only one....probably one of many. read more