On the second day of my husband's stay at the Heritage at Sterling Ridge memory care, he was…read moreinjured. Two staff members grabbed him and forced him into a bathroom while he was resisting. When they let go of him, he flew against the wall, fracturing three ribs in his back. One arm was injured by the staff member holding on and it ripped a 6" gap in his skin; the other arm was severely bruised after hitting the wall. He also hit his head on the wall. No ambulance was called. I took him to the ER and he was admitted to the hospital, where he stayed for two weeks and then spent another two weeks in rehab care. Staff needs much more training and compassion. I DO NOT RECOMMEND THIS MEMORY CARE!

From the owner: Personal experiences make all the difference …read more You've discovered a Heritage retirement community in Omaha, Nebraska, that puts you at the center of everything we do. From providing the care services you need to reserving your favorite table, The Heritage at Sterling Ridge will quickly get to know you and cater to your unique preferences.

Had their occasional deli lunch which is amazing. Lots of sandwich and side choice's. I have had…read morethe tuna and chicken salad which were amazing. The matzoh ball soup and sweet potato fries are great. Service is like jimmy johns...freaky fast. Cold slaw and pickles are on the table.

This may seem like an odd one to review, and I doubt too many people are looking on here to see…read morewhere to send their aging parents or grandparents, but I was so impressed by this place that here I am. I'm in the process of considering where to put my grandmother, who doesn't want to leave her small town in Iowa, which breaks my heart. The Rose Blumkin Jewish Home was incredible when I visited. They have thought through all the details. For example, all the residents' doors are painted different colors and have unique lights outside the door. If you've ever gotten lost walking up and down the halls of a nursing home, where every door and every wall looks the same, you can imagine how hard it must be for a person with dementia to find her or her room. They also have multiple dinning room options, so people feel like they have more choice in their life. Plus, the Jewish Academy is on the same campus, so the preschool children are always coming over to the Home and providing a little cheer for the elderly adults. I wish I had an option like this in Nevada, Iowa!

To preface this; I own some group homes. It's a different demographic, but there's a lot of similar…read morewith care between what I do and what Parsons House does. I've also been in 'caring' professions for over 30 years. The first thing I noticed at Parsons House was how long people have worked there. The direct care staff turnover rate is low, and a lot of staff have worked there for a long time. THIS IS UNHEARD OF IN THIS FIELD. It's what I strive for in my own business, and it telling of a positive place to work, and greatly increases the quality of services due to the experience of the employees. My mom moved into Parsons House about a little over one year ago. The move was rocky. Her memory was pretty bad, and despite wanting to move, she kept forgetting. Parsons house was great with the move. They supported her, me and the rest of my family through this difficult time. Understandably, my mom did not want to lose her independence. While they do laundry for people there, they forwent their own protocols and allowed her to do her laundry, and as her abilities decline, they are helping her with this, but she's still doing it, herself. She wanted to continue to self administer her own medications. They completed an assessment for this and, again forwent their own protocols, she was administering her own meds, and they allowed me to use the pharmacy my company uses, which was great. As time went on, I (as medical POA) decided she couldn't self administer her medications. This transition has been difficult, not because of Parson's House, but because of the pharmacy they had been using. I'm not going to get into the logistics of this, but I'll just say the pharmacy messed up her billing and did not bill insurance, personally charging her. The pharmacy was not following through to fix the problem. This was not Parsons House's issue, but they wanted to help. I didn't think there was anything they could do, but one of the nurses called the pharmacy and...I have no idea how...got the pharmacy to start working on fixing the issue. They also mentioned they are looking at different options for pharmacies. I didn't ask them to do this, they just recognized an issue and were already processing a solution. Not only have they worked hard for the quality of services they provide for my mom, they have consistently gone well over what they were responsible for. At Parsons House they not only do what's needed, but what's right, which warms my heart.

We are very happy with the staff at Parsons House. Mom is treated very well and loves joking with…read morethe staff. They encourage her to participate in activities and make her feel like she belongs here. We are very grateful for the facility.

Do not trust these people with a loved one; the disorganization, incompetency and lack of safety is…read moreoutstanding. Their medication management is dangerous. Their CNA staff are unfit. Their maintenance team are negligent. They're unable to maintain a consistent food staff and the quality is awful. Weekend management is non existent. Management cannot keep consistent staff and their leadership team are classic all talk, no action. My mother died in deplorable conditions at this facility. Please, avoid the heartbreak and do not allow a loved one to live at this facility.

From the owner: We're redefining the Assisted Living experience…read more Our Resident First philosophy is the foundation for the Bailey Pointe Assisted Living at Miracle Hills experience. We're dedicated to providing exceptional care, with individualized care plans tailored to every need and robust social programs that provide an active, fulfilling lifestyle. Spacious, private apartments come in the form of multiple pet-friendly floorplans. Some feature in-unit kitchenettes in addition to housekeeping and linen services. Each unit is equipped with safety-equipped bathrooms, safety-assist hand railings and on-call nurse care.

I was impressed the moment I stepped foot on the property of this facility which is conveniently…read morelocated in an area with many shops and close to attractions in Omaha. The apartments are impressive in size and design and are unlike any I have seen in similar facilities. From retirement apartments to assisted living to their memory unit they have not missed anything in the way of caring for their residents. The meals in the dining room are better than most restaurants I have eaten at. The staff are very attentive and focused on the safety and the happiness of the residents. The activities available are numerous and to see would keep anyone busy most of the day and are fun to participate in. during my recent 10 day visit with my parents and staying here with them I am confident they are in the best hands possible. I am very happy to see how well this facit;ity cares for its residents. I would HIGHLY recommend this facility to anyone looking for a safe and beautiful location to retire.

While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

If I could leave less than 1 star I would. Absolutely do not place your loved one here…read more 1. Communication: NONE. Each Executive Director either resigned or were let go. Regional Ops Directors are not approachable or accessible either by voice mail messages, emails and texts. Wellness Director resigned and was walked out that day. No one to communicate with regarding loved one's care plan. 2. Shortage of staff in EVERY department including CNA's and Caregivers. Agency staff were brought in and many noted that they did not have access to care plans and were advised to "do the best they can". My mother was scheduled, per her care plan, for showers on Wednesday's and Saturdays at around 3. I would say in the 6 1/2 months she lived there she may have had 10 showers that someone actually came in her apartment on their own and "watched" her shower. The remaining times I had to have her press her pendant and await someone to respond to request her shower. Most every time we were met with "we are short-staffed" so not sure we can get your shower in today. I paid out of pocket a few times to have some give her a shower. Her care plan noted she was to be assisted in the shower with bathing and washing her hair. Never happened. Staff would sit on the closet toilet and "watch" her shower. Fecal matter was present on the shower seat. Never offered her deodorant, lotion or q-tips as noted in care plan. Came in once and she was sitting on her walker with a towel over her, they just left her alone. Thank goodness we came at that time. Her pendant was hanging up outside the restroom. 3. Call response time. Upon her arrival call times were about 5-10 minutes. Shortly thereafter the call times would range anywhere from 20 - to an hour. 4. My mother fell in her apartment on July 13th. She called me at 5:45pm to advise she was going to bed and headed to her restroom. At 6:40 I received a call from Carestaff that my mother had fell. After my mother was transported to the hospital and I spoke to Cardiologist, I notified the then Regional Exectutive Director of what transpired and that my mother would not be returning. NO ONE from Astoria called me to inquire what transpired or offer their well wishes. Sadly my mother ended up on Hospice and transitioned to her Heavenly Home a few days later. I notified Astoria and again , no one offered their condolences. I asked the Regional Director of Ops to advise what the call response time was at the time my mother fell and pressed her pendant and if the fall was reported to the state since she broke her elbow and heel. NO response other than "can we set up a time to meet or call you"? I was not in a position to engage with them at this time and again sent an email requesting information. NO response other than can we set up a time to talk. Please, read all the reviews. Do your due diligence and think long and hard before placing your loved one or yourself here. Clearly senior communities will have turnover, but when every department head is let go or resigns, that's a major red flag. Promises are made and never kept. They hold town hall meetings addressing concerns from residents, but nothing changes.

Jennifer the director does not care about any of her resident or staff and Monique the memory care…read moresupervisor does not care about her stuff at all And they don't stand behind any of those staff when all the staff does is try and give the resident a good place to stay to live and help the residents as best as they know how

My Father-in-law was in hospice care, and we needed additional home care recently. I worked with…read morethe staff at A Place at Home, and they were fantastic. They were professional, and very understanding. We contacted them on very short notice, and they were able to provide us with the care we requested within 8 hours!! Amazing. The entire staff understands the stress that their customers are experiencing, and do everything possible to assist. We worked specifically with two wonderful caregivers...Sandy and Shawnta. They were both amazing. They made my Father-in-law feel special in the last few days of his life. They also were so very kind to my Mother-in-law, my wife, my Brother-in-law and to me. They truly understand that much of their care is actually for the rest of the family and not just the patient. Sandy and Shawnta should feel very good about themselves as they provided a service to this family that can't be calculated. I can't say enough good things about A Place at Home, and would certainly call on them for any future needs.

My family is very thankful to have A Place at Home and their skilled caregivers looking after my…read moreparents. Every caregiver and staff member that we've had the pleasure of working with has been friendly, honest, kind, and nurturing. The services that A Place at Home provides have allowed my parents to stay in their home for much longer than they could have otherwise and we're all so grateful for their help!

The people at Montclair stood out with their attentive, quality and compassionate care for my mom…read morewhile she successfully rehab'ed. Also, the building is clean and kept up. It is not the newest facility in town but we left a brand new place close by with sub-par/neglect care to go to Montclair and it was the right choice. Again, the people make Montclair. My mom became almost too attached as when her rehab was complete, she was sad to go. It's been a month but we can't say enough about Brad, Sam, Yo-Yo, Jessica and others!!!

I can't tell you how hard it was to bring our Mom to a rehabilitation nursing center. After horror…read morestories of abuse and neglect, I have to say, I'm glad I actually didn't check the ratings before sending her here (I'm a chronic Yelper & usually do!!). It was my Mom's insurance first & only option for rehab center, so, we made it as positive as possible. I had Robin (hospital liason) and Alysha (I believe either the Director or Mgr) give me a tour and get a feel for the center. They went above & beyond to make a visit happen. It was an all right place...nothing fancy. But, pretty small & 'cozy'. Really good Rehab center and at the time, about 25-30 residents with their physical therapists actively working. Keep in mind, I just 'dropped' in...to see the place unannounced, too. Well, the residents were clearly enjoying themselves--ikr...PT? Fun?!! Well, Mom has been there for about 6 wks now and she is doing well. Besides, she LOVES every person that takes care of her. Like, seriously, everyone:) I can't tell you how much seeing her happy & working on herself means to my family & I. Keep up the Great Work, Montclair! Your team is sooo appreciated With Love, Mrs Betty's family