John and his wife run this business. You cannot ask for a nicer man. His cars are clean he is…read morealways prompt and courteous. He helps with your luggage. He calls you the day before your trip to make sure plans and times haven't changed. It just puts your mind at ease to know you haven't been forgotten when you make your arrangements so far ahead of time. You're missing out if you don't use this service!!!

Consistently GREAT SERVICE. Great driver and great conversation and always on time. Very clean…read morevehicle and very comfortable ride.

First time taking a medical transport with them I was instantly impressed. The vehicles are…read morespotless inside and out free of garbage and smell, drivers are very very nice and very safe drivers. I never had to wait more than 10 minutes for my ride home, they call a day ahead to remind you of your pick up time, and if you have to call the office they are so friendly and helpful. Keep being awesome Aero, Thank you!!

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

The freaking best guided tour ever! They made our trip so memorable, especially our guide Jimmy…read more He's hilarious!

Alan was great! He was always prompt, friendly and informative. He picked us up from our B&B, drove…read moreus to our 4 wine tours one of our days as well as back and forth to Niagara Falls another day for our boat ride. Really made our vacation easy and fun. Both my husband and I highly recommend Alan and his private car service!!!

1. Driver was 30 mins late. I asked for a pickup on the Canadian side of Niagara Falls. Driver…read moreblamed traffic on the bridge but don't you factor that in? We paid a premium for the Canadian pickup. He made good time despite the late pickup and got us there an hour before boarding. 2. My husband left his not easily replaced readers in the van. We asked our driver to please come back. He complained he was 30 mins away when he dropped us off 15 mins ago and would need to be paid. I would have tipped him generously for coming back but his insistence to get paid and to call his boss just rubbed me the wrong way. My husband already feels stupid for forgetting his glasses and this just leaves a bad taste in my mouth.

AVOID AT ALL COSTS. Not sure why zero stars isn't an option. I booked with this company to take me…read moreto Toronto airport. My first call was placed to them 15 minutes after the scheduled pick up time. I was told that the driver had been held up and would be with me in 20 minutes. My second call to them was 25 minutes later (so now 40-45 minutes late) ... I was given the driver's telephone number to track down myself!! The "driver" ended up arriving 1.5 hours late. I was in a real panic about making my flight and did not initially realize that I was actually sitting in a TAXI !!!! Yes, thats right a TAXI!!! This company farmed out the job to a taxi firm, so, I was told a pack of lies "the driver is held up". My belief is that if I had not have called them when I initially did, they would not have sent anyone and I would have missed my flight because of these people. Do yourself a favor and AVOID AT ALL COSTS.

I have used their services twice. The latest being this morning. I was in a major bind with elderly…read moredad that hates traveling, but needed to get to Houston. The ride to the airport he thought he had didn't pan out, so he calls me in a panic at 10:27am when his plane leaves at 1:40pm . I made a call and Michelle answers the phone and made it happen. She did some investigation and was able to secure a driver for my dad right away. The driver got to my dad in a hurry, helped him with the bags and got him to the airport in time. When I got the call from my dad that he was at the gate of the airport the family was ecstatic. Remember I said in the beginning of this review that he is elderly. I want to personally thank Michelle and the driver whoever you may be for helping our family out to get my dad where he needed to be. Hats off to Buffalo Airport Shuttle for outstanding work.

Would love to give these folks all stars, but my airport return dimmed the fifth star's light…read more On arrival at BUF, you can direct dial this service from a handset next to the luggage belts. Very good! Dispatch' instructions were clear and concise. My car was steps away within minutes. George, the driver, was helpful, polite, and a good driver. My return to the airport from Niagara ON? Not so good. I was early for my hotel pickup and stood at the valet doors. Ten min after pickup time, I talked with Dispatch who had contacted me. My driver had been standing about 15 feet from me for 10 min, but had just sauntered in and didn't say a word! He was driving a van with a magnetic sign reading MedVan. Wtf? Didn't say a word while speeding most of the way to the airport, either. Not a please or thank you when he asked for a passport at NexusBuffalo. Didn't assist with the van door, allowing me to awkwardly jump a good height from the car rail to the curb. Not good at all.

Tony was amazingly responsive by both text and email and helped coordinate a Wednesday birthday…read morelimo adventure for 23 ten- and eleven-year-olds. Carlos, our driver, is a saint. Truly. He patiently endured a moving karaoke concert featuring aggressively screamed lyrics from Morgan Wallen, Justin Bieber, and Michael Jackson. The party bus itself was "SICK" (official kid review) - spotless, spacious, and easy to blast music through Bluetooth. Decorating was flexible too: DIY the day before, decorate day-of, or let staff handle it while preserving your sanity. But honestly it didn't need decorations with the lights and the presents lining the windows. Payment was easy to take care of ahead of time, which meant zero stress on party day. Huge thanks for helping create an absolutely epic celebration for my kids -- and extra thanks to Carlos for surviving the chaos with his hearing, patience, and sense of humor intact.

The driver (who also may be the owner) is an extremely aggressive driver and made me feel very…read moreunsafe. Among some of the unsafe maneuvers he made, included speeding, swerving between lanes, tailgating, and after becoming impatient while waiting behind two cars turning left he swerved around them to turn left in front of them, speeding into traffic. He should have his license revoked. Do not hire this company for your car service needs!

It was very easy to set up the rides. The driver was wonderful- friendly and pleasant and…read moreattentive. The car was spotless. They sent confirmations so we didn't have to worry about both trips.

My driver was very professional and very kind. Would recommend to anyone who needs rides anywhere…read morevery friendly

Mo helped set up my early morning pickup and hour drive to my hotel with such care. He not only…read morechecked in on me the day I'd arrive, but also contacted me as I deplaned to guide me where to quickly get my cab. The very nice driver who drove me was professional and friendly. The van was very clean. Mo asked me to call him when I arrived at my hotel and even called to check in on me the next day. Flying into a new place at 1:30 am as a single woman for an hour long drive and checking into a hotel in the middle of the night is a bit scary, but knowing Mo was caring for me ride for my volunteer delivery job made me feel extra cared for! I highly recommend this company!

Great driver, pricing, quality, professionalism, ability to cross border-- requested same driver…read more for my return trip. So glad I got an individual taxi vs the multi/stop & expensive mini-vans (which baffled me a bit.)

Excellent service from start to finish. We had an early Sunday morning flight and the driver showed…read moreup early, was courteous and very helpful. i do not hesitate to recommend Aeroblack to anyone require a limo service.

We please with there Black car Services Downtown Any time we need car Always there for us Great…read moreterm work Excellent Service Best Regards