We've been to the Walk-in Clinic a couple times for minor things when we couldn't get in to see our…read moreprimary doctors. The reception staff is always super friendly and check-in is not difficult. I went today to have my eye looked at. I was seen within 15 minutes of arrival. Alyson was friendly, communicative and took vitals and history. I was seen by a nurse practitioner, who also was friendly and asked about the symptoms and prescribed some meds. In and out in 30 minutes. The waiting area is somewhat dated but spacious. There is plenty of free parking outside. I'll keep coming back and I recommend.

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

I discovered this location when I needed an urgent care (they have one attached), and dang is it…read morethe best decision I've ever made. For context, I'm a medical school professor and very comfortable in a medical setting and know what is and is not acceptable behavior. The PA I saw, Maddie, was personable, very informative, and actually listened... I know that should be what you expect at every doctor's office, but with privatization of insurance that's not always what you get. Heck, she listened and cared more than my students who are REQUIRED to to pass (ha!). She was thorough, listened to all concerned addressed them properly and provided all necessary important information including referrals and follow-ups. She was also incredibly smart and knowledgeable about a lot of topics, and you can tell because she doesn't throw a ton of big words at you to seem smart, it was demonstrated in her ability to describe things at a level that people without medical experience could understand. HIGHLY recommend. The medical assistant, Keniesha, who came in to draw blood and run an EKG was polite, knowledgeable and professional while making me feel at ease during understandably uncomfortable tests. Office staff is friendly, polite, helpful, and great at getting you all set up and going. I was taken back on time for my appointment, no unnecessary waiting (although it's totally understandable when it happens) and a very proficient & excellent overall experience

I went to Primary Care Indy on Friday, Nov. 13, 2020 before it opened, for a Covid-19 antigen…read morescreening test. There was a line formed and the clinic did not open until 8:00 a.m. Allyson was at the front door in the cold, allowing patients to sign up for their clinic visit. Allyson called me by phone, as I waited in my warm car, when it was time for my appointment. You are required to wash your hands before coming into the waiting area; and, of course wear a mask which must cover your mouth AND your nose. Conrad was the associate who administered my Covid-19 test. Conrad explained the procedure (he also took my temperature and pulse oximetry measurements) and performed my nasal Covid-19 test. Conrad was professional, reassuring and kind as was Allyson. The pandemic has been horrible but these two associates made this process easy and stress free. I thank them for their hard work and dedication for risking their lives to assist the public.

******************MUST READ LOST DR. JACOB DEWITT !!!!************…read more After searching the whole internet from Africa to Canada I can say that I have found Dr. Jacob Dewitt! Your welcome. LOL He is at IDPCHealth and has opened up his own practice. He is located in Zionsville only 11 miles from the old office. Dr. DeWitt is such an incredible Doctor when I found out he was gone I was having a meltdown. He helped me transition from my move out here from CA and unfortunately my healing and recovering is not over yet. For all you folks who need Dr. DeWitt call # 3174474532 and/or go to website listed below to become a member with even better benefits!!!! https://idpchealth.com https://idpchealth.hint.com/signup/membership/contacts?= **************FOUND LOST DOCTOR !!!! AMEN***********************

Great care for the whole family! After years of fighting medical billing codes, I finally do not…read morehave to worry about receiving a "mystery" bill months later. The doctors and the nurse practitioner at Westfield Premier are exactly that - premier. The service is top notch and the customer service is fantastic. If you care about your health (and your wallet) - do yourself a favor - and sign up with this great practice.

The family care center next to the bowling alley is where I was seeing Dr. Bledsoe for almost a…read moreyear. Her staff wasn't very quick at answering questions and almost every month I had a problem getting my prescription filled because they forgot to call it in. Dr. Bledsoe was recommended to me because "she really takes her time to get to know you and wants to help you get better." That was from my male roommate. My boyfriend and I started seeing her around the same time and he had great reviews about her too. I had nothing but trouble (because I'm a female?) from her and her office. In the last month, she stopped my anti-depressants without calling me to tell me or ask me to come into the office. I've found another doctor.

I was with another doctor for 6 months with abdominal pain, nothing done. I switched to Riverview…read moreMedical Group with Dr. Bledsoe, Dr. Walker and Dr. Smith. The wheels were put in motion for me to be referred to specialists and a diagnosis was made. Thanks to this group. They don't sit around. They work hard and it shows in the excellence of this medical group.

The nurse Practitioner seems to be very knowledgeable and very kind. She has taken out extra time…read moreto explain different things to the patient. They care for people with different insurance plans and really seem to care about the reputation and quality. Occasionally I've had some appointment to fall through the cracks but usually the staff has been on point. I have really enjoyed the visit with them today. I feel they really care about their patients. I definitely would recommend.

My daughter and I transferred to this facility from California. We had our first appointment March…read more5th and they sent the medical release to Pasadena And set me another appointment 1 month out so my daughter can get her immunizations. When we came back on April 6th the let me know they had not received her release or any information from California so they would only be able to give her a flu shot. The Medical Assistant said let me make sure it was sent to the right fax number she pulled up the fax confirmation sheet and showed me I was appreciative that they kept these things. So she re faxed the form 2 more times and the California doctors office wasn't getting it.(want to read my review on the California doctors office dr Raul Grover Pasadena CA) I was On the phone with the California office for an hour trying to tell them their FAX IS CLEARLY BROKEN so they finally sent me another fax number to another office to try and guess what... IT WORKED! So they finally sent the records over after they wrote down the wrong fax number. They office staff was so supportive the entire ordeal took me about an hour and a half to get the form and then they were able to give my child her immunizations and she can finally start school. I absolutely loved the staff and their dedication to helping me get the information needed. THANK YOU!!!

First off I will start with the positive. Dr.Thomas is very intelligent person. She is proficient…read morein interpretation of lab results and formulation of plans of care. However, when it comes to education of her patient and operation of her office, she comes off very abrasive and condescending. Rather than attempting to have a conversation about the treatment she is prescribing, she gives you "generalized" papers that appears as though they were just copied from a book. The patient is pressed quickly for payment and feels rushed out of the office. Voicemails (questions) and online questions go unanswered. It makes the patient feel unvalued and unimportant. I have never seen any office staff or other patients in the office while I am there. Seems very odd. She has had conversations with her vendors/computer providers with me in her office. She was very pushy to the point of being extremely rude, not to mention a waste of my time. While I value her expertise in her field, I cannot continue to go to her. She doesn't know how to run a medical practice, which is sad, given her obvious knowledge of her subject matter.

Shiela Thomas is amazing and cares. she has went above and beyond for me and my hormones lol. I…read morecould t ask for a better medical specialist to work with.

MUST TRY!!! YOU'LL NEVER WANNA GO BACK TO BIG MEDICAL!!!…read more 24hrs round the clock medical care??? Emergency line direct to DOCTOR! Who does that!????! The piece of mind that will just give you knowing that you can call into a doctor at 2am if needed!!!??! No more stupid trips to the emergency room for 8 hrs because 9/10 times your just being safe... YOU SAVE MONEY!!! Mirinda is AMAZING!! See photo of us! She is very warm and welcoming ALWAYS! Very on TOP OF PRESCRIPTIONS and answering texts back every on weekends! It's like I have my own personal health care team. *****Let's talk about my doctor, DR. DEWITT! Don't be thrown off by how young and cute he looks. LOL! Dr. DeWitt has had other careers before this such as being an entrepreneur and owning multiple businesses in an unrelated field which means he decided to be a doctor as a 3rd career. How incredible one can go through college, residency, put in his time, and then become a doctor! I'm telling you it takes someone very genius to do that!!! BTW, To all the Ladies out there He was a former OB/GYN. He has the sweetest bedside manner. SO LADIES YES! You can speak to him about all your down there problems with ZERO AWKWARDNESS!!! *****NEGATIVE: They just moved in so the building is older and cabinets are ugly..... I know this review sounds too good to be true or from a family friend doing them a favor, however I found this practice online. I just moved here from California in November. Having multiple brain surgeries and an extensive list of medical diagnosis I had to establish care immediately. My life literally depended on it! They were able to see me within a week or two for inital appt. after I join their practice as a patient I'm able to get appts. within a week or next day!!! As for the other 50+ practices is takes 2 months to get first appointment or more in many different fields such as but not limited to; IUHealth, neurologist, vascular neurologist, psychiatrist, psychologist, endocrinologist, physical therapist, vestibular physical therapy, radiologist, Internalists, and many more. I need to have a team of doctors and to be honest I still don't have most of these established eight months later still waiting to get in. Pretty sad.