Need to return a Zappos package. I needed one piece of tape, they refused to tape it and wanted to…read morecharge me $6.50 for a roll of tape to do it myself. They get "too many packages to tape". What a joke! When to Plainfield store and they were GREAT!!

Highly recommend! Staff was friendly and knowledgeable. The experience was smooth and quick!read more

I regularly go to this store, mostly to drop off returns from my MANY attempts at retail therapy. I…read morehave to say, all the associates at the store are extremely helpful, mild mannered and polite. Their services are clearly stated and they are extremely helpful with their suggestions. I know a number of people have mentioned prices are higher than USPS, and well, that has to be, correct? Plus I am sure the store does not decide prices, corporate UPS does. In either case, the associates and the owner is always suggesting ways to save money (suggesting the best way to send something while also saving money!). I truly appreciate everyone at this store and their services!

This store is the one I always use. Anthony helped me with some copies I needed. Actually went out…read moreof his way to help me and a smile on his face. Definitely would recomend this store

I was so pleased that the associate took the time to explain the options. Then to keep costs low…read moreshe struggled to get my shoe box into a padded envelope for more protection.

Was just in to drop off a box. It was like "I" was a nuisance. I had shipping tags etc. The lady…read morewho helped me was huffing and puffing as though their was an issue. I didn't have tape to seal a little box. She says, "I got it." With annoyance. I guess we All don't all have Great customer service. Plenty of other places to go...

I have been to this store several times in the last 6 months. Only around the holidays do I feel it…read morewas under staffed. Without question, I have always felt that the people behind the counter we respectful & friendly! When I make it up to the counter, I feel like I'm the only one in the store and my needs are being taken care of completely. I highly recommend supporting this business.

Go to another store....take my word for it.... enough…read moresaid,..,...............................................................

Terrible customer service. Terrible value. Not worth the time or effort. If you need to use UPS,…read morefind a different location.

Wow I was a very nervous person first time sending something via UPS the girl there was so helpful…read moreshe helped with everything and including boxing everything for me. I was very happy with customer service and the girl was there all by herself she had other customers besides me. She executed everything with a huge smile and with politeness. I loved the fact that she put fragile on all the box and my package was delivered with care and no damages.

The manager was disrespectful and attempted to charge me extra for a box and label for an Amazon…read morereturn, even though the return was already prepaid. She did not scan the item or check the system before making this claim. When I asked to speak with a manager, she responded, 'I am the manager, honey,' which I felt was rude and unprofessional.

BIG PACKAGE   Amazon…read morereturns are generally hassle-free at this printing/shipping center on Boughton.   Bolingbrook's UPS Store sits at the end of a strip mall anchored by Kohl's, next to a small beauty supply store and nondescript furniture outlet.  I find myself checking in here once every few months for a package dropoff and most of the time, I'm in and out of here in 2 minutes max.  I've contemplated leaving my car's engine running if no one else is around, it's that speedy.   Last visit, I had to wait for WAY longer than usual, and for something so simple -- a QR code scan takes all of ten seconds -- it was pretty frustrating.  The person working at that time should've asked who had quick drop-offs and prioritized us, instead of handling the complicated requests one at a time and making the line of 5-6 people stand around (it was a solid 15 minutes of twiddling our thumbs).   * TL;DR *   And the award for the least-exciting review of 2022 goes to....The UPS Store. At least gas stations have snacks; alas there's nothing edible here. I can assure you my next Yelp entry will be written with a much more adventuresome spirit (did someone say kayak??)

THANK YOU FOR YOUR RELIABILITY. They delivered my…read morebridesmaid dress to North Carolina in less than 24 hours. They saved day!

I use this store a lot for amazon packages and have gone for personal packages as well. The man…read morebehind the counter is always friendly and quick and even tells me when it will be a better price at the post office. I will always come here for the great customer service.

Easy, quick trips to get your shipping done! I stop here often and always get in and out quickly…read more The staff is busy and often working on the phone while getting your shipping done so not always the chattiest, but they're pleasant and efficient and that's what matters here.

I'd like to update my review - I had a great recent experience at this location! Service was fast…read moreand easy - they are still very busy but it seems like they have more staff for the holiday season! It seems also that staff are really attentive to the line and let associates know if they missed someone or aren't looking (the store can get really busy). I recommend this location for quick and effective shipping!

Amazing customer service!!! Had two small bubble wrap envelopes to return with prepaid labels…read more Envelopes had been opened before and I was afraid I would have to buy new ones. Employee taped them up for me and I was able to re-use them! Friendly and helpful staff ready to meet your shipping needs. Thank you!!!!

don't come to this store. they charge $2.16 for one page print out to print your amazon return…read morelabel. they are definitely taking advantage of customers. so they'll charge on the receipt as you can see, 2.00 per hour, but they don't tell you you can use the computer for the hour. dylan who charged me says it's just a placeholder thing and helps him keep the lights on in the store. huh??? so i'm paying 2.00 to use the computer for an hour but not given the opportunity to do so. so dylan says the receipt charge of 2.00 per hour is just a placeholder and it's incorrectly being documented - it's not actually me paying the computer use the computer for an hour. does any of this explanation make sense to you either? shadiest ups i've ever seen. they'll make up fake "placeholder" charges so they can charge you more money. they also had someone's personal resume left up on the monitor during the time i paid to use the computer.