Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

I booked New City Moving to move my stuff from my studio apartment into a moving van I had rented…read more As other reviews mention, the movers themselves were excellent--efficient and respectful. However, I asked for packing service, and the movers had not been told this. Before the move, I had confirmed that I needed my things packed with the office staff three times: once via email and in two separate phone calls. When the movers arrived with no boxes or packing supplies, I had to run around shoving my belongings (including my dishes!) into garbage bags. It was a rough start to my very long day of driving a moving van across the country! I provided feedback to New City Moving about this problem twice, once via email and another via their text survey. It's been three weeks since the move, and I have not received an acknowledgement or an apology.

If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

I had a very last-minute move and was extremely grateful that this company was available on short…read morenotice. That said, the experience was mixed. Two of the crew members arrived smelling strongly of marijuana and were slow, clumsy, and clearly struggled throughout the move. In contrast, the other two crew members, Ismael and Jose, absolutely carried the entire job. They were polite, efficient, hardworking, and treated my belongings with care and respect. I'm very thankful for Ismael and Jose's professionalism and skills -- they truly made the move possible. If you book with this company, I highly recommend requesting Ismael and Jose specifically for your moving crew.

THEY BLOCKED MY REVIEW ON GOOGLE! If I could give zero…read morestars, I would. This is hands-down the worst moving company I have ever encountered. They quoted me 6 hours for my move and then tried to charge me for 14. On delivery day, they ignored my calls until I threatened to call the state police and file charges for stealing my belongings. When they finally called back, they claimed they didn't even have me on the schedule -- despite multiple conversations confirming the exact delivery date. They eventually showed up five and a half hours late, in a U-Haul (not a company truck), with only one hand truck -- and had to use mine. Every single piece of my furniture was damaged, many items were completely broken, and some were outright missing. I watched one mover literally throw my boxes around and carry one couch pillow at a time while the clock -- and my bill -- kept running. This same mover argued with co-workers in front of me and even dropped an F-bomb at me on his way out. This company is a classic bait-and-switch operation: careless, disorganized, unprofessional, and completely unconcerned about your belongings. Please, if you value your possessions, do not use this company! UPDATE: Mike C. claims they did not perform this move. Please see the photo below of my payment receipt as well as SOME of the damage that I documented.

We were not told the 2nd floor is NOT climate controlled. Supposedly, the 1st and 3rd floors are…read more How is that possible? What is the logic? On a hot day outside, the temperature inside is as hot, if not hotter. Also, it's a pain to have to get out of my car, go inside the garage to open the door.

False advertising on pricing. Representatives are rude. When questioned about why an additional…read morecharge advised you can go elsewhere. I still went with them to get a call saying they were now terminating my lease because I questioned them.

Can't say enough good things about this company. From the initial phone call to the office to the…read moreend of the move a solid 10! These guys were awesome. They were respectful and careful with our things and walls. We had some very heavy and bulky sofas and they certainly worked hard to get them through doors and stairwells. I recommend them highly. Pricing was also very reasonable.

Good Move packed our 5 Bed / 3 Bath house on a Thursday and moved us on Saturday. Ricky and the…read morerest of the crew were experts that treated all of our items with care, brought a great energy to a stressful weekend for us, worked hard for 12 hours (!) on Saturday, and never seemed to sit still the entire time. Chris, the owner, was quick to reply when I had any questions too. Good Move moved my grandparents about a month ago and us just now - both experiences were fantastic, and I would recommend them for both the top notch service and the low rates for anyone looking to move!

The moving crew did a good job and I tipped them accordingly. That being said, the billing office…read morewas poor. The gave me a range of 3-5 hours. I did not believe the 3 hour estimate. How do you go from Glendale Heights to Wheaton to Downtown Chicago while loading and unloading the truck in 3 hours? 5 hours seemed right and I was good with that. End of the day, it was 6.5 hours they charged me for. Very bad estimation. I am not sure I would use them again.

Literally 800 DOLLARS to move out a 1-bedroom apartment with no stairs, no long walks, and…read moreeverything was already packed. It seemed like they were being slow on purpose. Scam of the century

God it smells awful in here! I would think the stuffed animals would stink from being in here…read more I have shipped a few times and really always feels like I have been bothering them by coming in. The biggest turn off? Signs that you need a mask in 2026. If it's from a third party vendor you support, it will be the downfall of your own business.

My son was told this morning since we left a bad review of the owner, that she was gonna send the…read morepackage back to sender before the last date to pickup. That seems pretty petty and like terrible customer service these days. I was wrong about needing a mask to enter the store. Apparently that was not the case even though I was told by 2 patrons who had just left the store that was the case. I should have got that instruction from the owner herself. That was wrong. But the petty response she had for my son sure was something else. She is an odd duck...

Top Teir Moving Company. They had me move fast. . Very friendly and communicate very well. They…read morepack and wrap everything for safe transport. Thank you so much Patrick, Clay,and Nate.

I've used many services before. This by far was the worst. Well not all aspects. The guys who…read morepacked our house - great. I mean they used our sheets and stuff to pack items, but whatever. The biggest issue I had was the guys who loaded our truck. They came over an hour late and then instead of wrapping our furniture, they just started tossing the stuff on to the truck unwrapped. The driver even had to tell them they needed to wrap it or he wasn't going to be able to leave. Then within 15 mins - they broke our credenza. We called the office right then and there and they tried to get the crew aligned a touch better. However there was no improvement. We got to our new home and all three TVs were busted dressed were scratched up couch ripped. Their response was - well we will look into it. I mean when the guys unloaded our stuff they took pictures so they wouldn't be blamed. So I guess the service was "fine" we just got a horrid crew in Atlanta to load our truck which is sad because they were the most important part.

Service was amazing. The crew was polite, knowledgeable, professional. All was handled with extreme…read morecare. My move was the easiest I've had. Based on moving 5 times in the past 5 years, I would use Murphy Family Movers again and recommend them to all my friends.

Quality move done efficiently with kindness. One of the guys generously helped me up when I slipped…read moreoff s stool. Guys showed on time, worked hard and made sure I was satisfied throughout. Tip was appreciated though not expected. I had offered to buy lunch but they were so efficient, move was finished by 2. 5 hours for a 3 bedroom townhome. I did most of the packing. I should have had them pack my hanging clothes. I forgot them till the end.

Knowledgeable, professional and hard-working crew showed up and sealed all my boxes and tubs in…read moreplastic and covered all furniture with blankets. They photos of each item as they wrapped it. They finished the job in about 2.5 hours. boxes and tubs were already packed. I feel very confident that my belongings will be safely moved and stored.

This is a fundamentally dishonest company…read more A while back, we received an email telling us we were entitled to one free delivery from storage every quarter. Apparently, this was part of a new "rewards program" Clutter started when it raised its monthly storage fee. We set up a delivery. Before the delivery, we called customer service and were assured that the delivery would be free. But "free," in this case, costs $209. After some arguing, Clutter refunded $125. So, I guess "free" means $84 if you complain. The customer service people we reached after the delivery tried to gaslight us. They denied ever offering free deliveries once per quarter. When we sent the documentation, they had no explanation for why they never honored the offer they put in writing.