UP with UPS! It was…read moremy first time visiting this UPS Store - I was greeted upon entering the store; even with a line ahead of me. Preasha was very helpful - she updated my new home address on my profile, provided suggestions for packaging, and was overall positive. The line grew behind me yet each new customer received the same positive energetic greeting while the other clerk assisted processing the queue. I will be back- while not the closest location to me, the experience was worth the additional mile!

Service with an attitude…read more Clarke/store manager really rude charging higher rates than other UPS stores and wouldn't explain why.

I practically live at this UPS Store -- and not because I'm shipping out side hustle merch or…read moremailing mysterious packages. No, I'm here for the glorious Amazon return ritual -- and this location nails it every single time. You walk in with that little QR code on your phone, hand over the item, and within 30 seconds you're out the door. No box? No problem. No printer? They've got you. It's honestly smoother than my morning coffee routine. The staff? Fast, friendly, and unbothered no matter how many people show up with armfuls of bubble mailers and regretful purchases. I've been here at least a dozen times, and it's always the same: quick, painless, professional. Bonus: the place is always organized, the line (if there is one) moves fast, and they even remind you to grab your receipt. It's the little things. If you're looking for a zero-stress Amazon return drop-off spot, this UPS Store is it. Five stars. No drama. No tape. No complaints. Just vibes and efficiency.

I am writing this to share a deeply frustrating experience with the customer service at this UPS…read moreStore location. The attendant working the counter at 1:00 PM today provided an unacceptable level of service that was both unprofessional and downright hostile. To start, the worker literally called customers over as if we were dogs, completely lacking basic courtesy or professional respect. Throughout the entire interaction, he maintained a heavily condescending tone and an off-putting, intense eye contact that made the environment feel extremely uncomfortable. His overall demeanor gave off the clear impression that he genuinely hated assisting people and resented having to do his job. His behavior was borderline disrespectful and completely inappropriate for anyone working in a customer-facing role. Because of this experience, I will never do business at this UPS Store again. I strongly urge management to review the shift on 8/23 at 1:00 PM and address this employee directly--he seriously needs to be retrained or replaced.

Sometimes you need office supplies immediately and an online order will not get it done. Also…read moresometimes you need to see/touch something before a purchase. In these cases Staples is a good go to. They have done some good printing jobs for me as well, including business cards. Service has been good.

I wanted to order some Invitations and my Google search led me here. The online experience was very…read morepositive, simple to design my invitations including uploading of images. They promote "same day service" and had an astounding offer of 40% off. Within 2 hours of entering and paying for my order I received notification that they were ready. Drove over, warmly welcomed, found my order right away. I reviewed, they were just like I expected and that was that. Great experience.

Such nice people. Kevin went out of his way to help me. Easy notary, fast an efficient. The other…read moregentleman was also very nice too. I will use this Location from now on Thank you guys Carmen

I walked in today with it being my first visit to Parcel Plus and was immediately greeted by the…read morestaff. Kevin made sure I had all the proper paperwork for my shipment and told me I was potentially missing a proper label. He said he'd give me a call to let me know if the driver couldn't take the package with the label I provided. He even said he could pack everything up for me and make sure proper documents were inside the package as well as visible on the outside. Kevin followed up with me later in the day to confirm that the package got sent out without issue. I just feel like this customer service was above and beyond and I'm very appreciative. It looked like a well stocked location and with the friendly service, I'd be happy to do business here again. 10/10 positive experience.

Easy! Did exactly what I wanted, quickly and efficiently!! Staff was friendly and very helpful…read moreand knowledgeable.

Very slow, understaffed and extremely poor customer service. Staff unhelpful and ignored customers.read more

This is my go-to return shop for all "Happy Returns" think Old Navy, Gap, Ryka. The convenience of…read morejust showing a QR code and handing the staff your unboxed goods is a life saver. This game changer skyrockets over Amazon returns. The staff is always friendly. This time of year can get hectic in the ship and return world. I encountered the most patient staff worker yesterday. A simple thank you brought a smile to his face.

I have been using the Ashburn store for more than 6 years and I have always found good service…read more They always have been helpful, courteous, and friendly. But today I left the store completely unhappy. Today is Monday, May 1 at 1:15 PM. I did not catch the name of the young man that assisting me. He was rude and discourteous. There were no customers in the store. I did not have the Amazon information handy. I had three items to return. The WIFi was slow and it took time to retrieve the Q codes of the first two items. But, I could not find in the Amazon email the third Qcode. I apologize a few times for not been ready and offered to wait. But instead he was dismissive and spoke rudely to me. I left with my third item since he seem bothered by me. I guess his family did teach him any manners.

This family run postal location accepts UPS packages. It's very close to my home so a quick drop…read moreoff makes for convenient shopping. The staff is cordial not over accommodating. They also sell mailing supplies and other small items. Check their hours on the website, they also list the UPS pickup times.

I was very shocked by the price ($91) of an overnight FedEx letter from VA to SC. But I guess it's…read morenot their fault.

Friendly and responsive. Surprisingly quiet for now since they just opened. Sooo clean and sparkly.read more

such a terrible experience with the guy named Max. He was rude and very unprofessional.read more

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

Just wanted to drop a quick review to let folks know that ProEx does amazing work! Not only have…read morethey taken care of our local courier needs, they've also attended to requests outside of the DMV area. Truly an amazing customer experience from start to finish!

Great communication before, during and upon completion of service. Staff were extremely helpful. We…read morehad a large number of boxes needing to travel a good distance. All goods delivered timely and safely. Would recommend