Not a good company to rent from. Monica is a horrible person and can't manage for ****, and they…read morecharge insane prices for move out "cleaning fees". I would not recommend this to my worst enemy to be perfectly honest.

The worst property management I've ever had. They charge ridiculous price when you go and move out…read more They charged my husband and I for things that the owner of the house said we could do to it. Then when we call them to talk about the charges they don't return our calls. I wonder how many other people they do this to?

I did a life changing move to Indiana and the team at BK Management has been extremely helpful and…read moreeasy to communicate with. From the initial apartment search up until move in day, my move in couldn't have gone more smooth. The unit is absolutely stunning, and the owner even came by and introduced himself to welcome me home. Thank you Sam, Christian, Koralys, and the rest of the team that i didn't catch names of! You guys are the best, seriously!

Yes. Very helpful to me through my search for my rental needs…read more I dealt with with several offices, and went through a management change, even through that, things went well. Thanks everyone.

bw parks stole all of my moms belongings while she was in icu suffering from a stroke one week…read morebefore christmas saying she abandoned the property even though i was at the property every day multiple times a day!! they gave no notice my mom had no court order to vacate and her house sits empty now! these people are nothing but heartless! do not rent from these scum!

I would strongly recommend against renting from this particular company. We spent almost two entire…read moredays cleaning the house we rented and they took out $175 from our deposit (and told my husband "you are lucky. Most people lose a lot more than that from their deposit"). When we went and asked to see the pictures, they showed us pictures of things that weren't in the house. The owner is entirely disrespectful and a bully. He refused to even consider that the pictures were wrong until I filed a complaint with the BBB (Better Business Bureau) and then they refunded $100 of our deposit and admitted that some of the pictures were incorrect and from a different property. However, rather than replying to the Better Business Bureau (BBB) complaint that they refunded a portion of the deposit they retained and letting the matter drop, the owner, when responding to the BBB complaint, claimed that my husband agreed that all the pictures were correct (didn't happen) and that he called me a derogatory name, which is also absolutely untrue. If you rent from these people, take care to take pictures of the entire property right before you move in and again before you turn in the keys and, if they still gouge your deposit, file a report with the BBB since they seem to take that more seriously. Just be aware that the owner can't, apparently, be professional in his responses or differentiate between properties when he goes and takes pictures. Or, for that matter, between who people are and what they say. Good luck to anyone who chooses to use this business! Also, you can find the BBB page for this business here: https://www.bbb.org/.../b-w-parks-property-management-inc... And you can start a complaint here: https://www.bbb.org/indy/consumer/qualify/90007171 Search for B W Parks

The rudest people ever. I'm shocked at how they speak to their tenants…read more They have no customer service skills. Never return calls. Never answer maintenance requests. Takes them weeks to months to fix anything. Do NOT rent with them!!!!!

Worst customer service of any company I've experienced. We submitted an application, paid the…read moremoney, and she stopped replying almost immediately. I'm self employed and don't get check stubs, I contacted her to discuss this and see what other options there were to prove my income, and she never replied again.

This is easily the worst place I've ever rented from. Sleazy about maintenance and includes…read moremisleading verbiage in your lease so you have no power. Provided a coin operated washer and dryer, only to not service the dryer which remained inactive for a month. When asked, the said it wasn't included in my lease. I lived at 452 S Main St in Frankfort, the unit didn't have any ventilation in the bathroom (or a window) which meant constant mold. (The entire complex did not have any AC) When confronted about this building code violation, denied it was against code and hung up. Had issues with mice and flies in my unit and common areas of the apartment, dumpster was constantly full, and maintenance requests were consistently incomplete or "lost". Do everything you can to avoid renting from them unless it's the cheapest and only option.

Titan Property Management has been outstanding to work with. Their team is responsive, organized,…read moreand consistentLu goes above and beyond to make sure every detail is handled with care. Communication is always clear and timely, and any questions or concerns are addressed right away. They have always treated me with respect and professionalism. I highly recommend Titan for anyone looking for a place To call home.

I visited 'The Press' today after seeing multiple signs on-site advertising 'newly renovated'…read moreunits. Unfortunately, the unit I was shown has not been renovated since 2018. There were visible cracks in the walls by the windows and the carpeting was significantly worn. When I pointed out the discrepancy between the advertising and the reality of the unit, the leasing agent acknowledged the signs were misleading. I'm disappointed that my time was wasted on a bait-and-switch. Prospective tenants should be aware that 'newly renovated' here appears to mean 'eight years old.'

Shook Property Management is a joke! They charged us to remove a sandbox on one of their properties…read morethat was there before we moved in! I would never do business with them again. 1124 Eton Street West Lafayette is a dump and would recommend no one ever leasing that place.

I would definitely not rent from this company. Did my research and have friends that rent from…read morethem. They recen took over an apartment comlex and kicking out or shall I say evicting those on HUD. They are getting rid of HUD to raise rental prices. What scumbags if you ask me. Beware and stay away from this company. They also are getting rid of the elderly people. Money is their only concern. I cannot give a star rating as there is no zero star available. They are money hungry.

765 has been amazing with quick response times. Always has come out immediately when there is…read moreanything needed. In my last apartment, my fridge went out and the very next morning they had a brand new fridge delivered. They have worked with me throughout my renting and Amber is awesome. I know if there are complaints from people, it was probably due to the tenant not communicating.

Initially, White Door makes you feel comfortable and safe... like you are "home". We gave them the…read morebenefit of the doubt, they did not have all the painting completed when we moved in. They promised to have it done. Never happened. We had some touching up we needed to do, so we asked for the paint color... she gave us the wrong color, and there was not a backup color for us to use. I'm surprised that they didn't charge us for the damage to the rug... every time I vacuumed it, threads got sucked up in my vacuums, had to get them repaired because of the cheapy crappy outdoor rugs they installed in the home. Yea. That was not included, huh? I should charge them for repair of my vacuums, right? But they don't honor those receipts, from what I've learned. Bottom line... there are hundreds of people in West Lafayette and Lafayette who want your money for a place to live. Just know that many of these companies want to suck you dry... because they can. And they will. So, we got charged $150.00 for that. Also.... I spent hours upon hours cleaning this place without any water available. (We brought it in by the gallon). Cleaned that danged fridge inside and outside, upside down! And this is why I was charged $150.00

If I could give them less then a one star I would . The agent missed are early 8am morning appt…read more did not call me until 1035am to tell me she could not make it! we rescheduled , I was never sent a confirmation email for the viewing of the home so I couldn't get the address off the email . I'm not from this town I don't know the streets well. I called 6x to get the name of the st. no one answered an an 20 mins went by I finally reached someone who also gave me the wrong name of the street also the the agent I spoke to was showing the home an wasn't around to answer the phone I had to call back just to get the correct name of the street ( 45 mins) has past the agent tells me she is at another appointment ! Unprofessional an a waste of time I told the 2nd agent I was lost On my way! To the home! Why is it the 3rd agent could contact the agent but the second couldn't! I will never

Update: This isn't my first complaint/review. After several disputes and attempts to reach…read moreCarter-Young, I got an email from them AFTER (4 years of avoiding and not returning my calls) I started assessing law firms to take my case. I brought this concern up with two of the law firms, and now they won't reply. I can only presume that ethical laws were bootleg and my information and intent was shared with Carter-Young...which invoked the email. Consolidated Property Management, a corrupt company that C-Y partners with, has violated my personal rights via the following acts: the Fair Debt Collection Practices Act; the Fair Credit Reporting Act; the Civil Rights Act of 1866; The Fair Housing Act; Americans with Disabilities Act; and the The Equal Credit Opportunity Act. I have, "Under FRCA 611(a) disputed the completeness and accuracy of the information being reported to all credit bureaus." Per the formal investigation process under FRCA 611(a)(2), the following is suppose to take place by law, yet Experian has already responded with Carter Young's inaccurate response. The process states that, all relevant information regarding the dispute is to be sent to the collection agency within five days of this request; and, you are to provide me written notification of their investigation along with your reinvestigation within 30 days of the date of this letter. Please be advised that I will not accept the typical automated E-Oscar verification process as it is not a true reinvestigation of the disputed item. Thus, should you receive verification from the collection agency based on the E-Oscar verification method, I further request you provide a full description of the procedure used to determine the accuracy and completeness of the disputed item under FCRA 611(a)(6)(B)(iii)." As you may guess...NONE of these laws have been adhered to by Carter-Young, and I will need to take further action towards the bureaus that have not followed the law. This is an update on an ongoing process. Carter-Young's email started that "we should talk...let's find a solution." The solution is to follow the law and due diligence of the process. I am not certain that Carter-Young knows that Consolidated Property Management filed this inaccurate account, was paid with federal funds by the Department of Veteran Affairs and the Military Family Relief Fund (MFRF). Paid the lease out 19 days (prorated) in advance, which they did not return the fund or deny them. Only a month later, I got a erroneous bill, after I had already received my checkout list and deposit amount owed. I can only presume that C-Y knows and is enabling, reinforcing, and complicit in breaking the law.

ZERO STARS! If you are reading this, please heed my words. Please learn from MY experience. Do not…read morerent with this company. If you absolutely have to, protect yourself from them! Document everything, take pics, and safely back up all evidence to keep them accountable. Below I share my move in and move out experience, there is plenty to write about it the three years in between but this has already taken enough of my time. I consider myself to be exceptionally laidback, however my first experience with this apartment was rage inducing. Bad Experience: Move in Day They told us to meet them at the apartment at noon for a walkthrough before we began unpacking. We arrived on time with U-Haul we rented (for the day) to find the carpet guys locked out of the apartment. The property manager was AWOL. I called the office but couldn't get anyone to answer a phone so I called the emergency number. That number fed me into an endless automated loop. I peeked in to find out they hadn't even begun the cleaning process ON MOVE IN DAY and I couldn't reach anyone. The old tenets left the place in filth. At this point, the level of unprofessionalism should have been enough for me to back out of my lease agreement. The carpet guys and us had to wait with no word of what was going on for two hours until some painters they contracted show up with a key and let us all in. We couldnt even start unpacking because the carpet needed to be replaced, the walls needed to be painted but first my wife and I had to clean up the place enough for them to get to work. Around 5pm they finally finish enough so that we can begin unpacking some. Around 6:30pm, the property manager shows up and begins frantically cleaning the kitchen and bathrooms; all of which were heavily soiled. In fact there was black mold in the master bathroom they just painted over. At this point I've gone from seeing RED to just being physically and mentally exhausted. I have photographic evidence of this. Around 9pm we had to ask her to leave so we could go to sleep. It was an utterly unprofessional debacle. The U-haul was returned late, they refused responsibility for that. Bad Experience: Move out After our first year, we decided as much as we dislike this company, we disliked moving more. We had two more years in Indiana so we signed a two year lease. We explained that we would leave a month as a half early and they said to just give them a two month notice and we'd be good to go. Around 2.5 month before we left, we turned in a move out request. They explained we would be responsible for paying the prorated amount just for the day we occupied the apt our last month there. We asked if their was something we needed to sign or do and they assured us we were all set. I wanted something in writing but every time I called seeking some sort of confirmation of the arrangement they assured me not to worry about it. This tactic turned out to be a bait n switch. They are now claiming we owe them for the reminder of our lease. We upheld our end of the agreement, did our due diligence, gave them plenty of time to find a new tenet. However, because they couldn't find a tenet (good!) over that period of time, the decided to hold us to our lease. They claim they are retraining the employees or that they were let go, so this won't happen again, but I speculate this is business as usual. They admitted that this has happened to others, and that their employees misled or lied to us. Legally speaking, sure, I should have got it in writing. They are legally correct but morally repugnant. Their employees were either improperly trained or malicious. Either way, they are responsible for me now having a huge bill in my lap and should accept responsibility. We would have found a sublet or come to some other agreement but they pull this and it feels predatory. We were great tenets, always paid in full and on time. I shared all of this peacefully and diplomatically with their "collections" person. They don't care, protect your money and your mind for these people, they WILL take advantage of ignorant renters.