This place is amazing! I've been to a few places here in Lubbock to get my brows done but I always…read morefelt as though the service was rushed or the brow specialists just overlooked what I wanted. Tosha at The European Wax Center completely changed the game for me. Not only was she incredibly sweet she also walked me through every step of the process and did a full consultation to find out the brow shape I liked and worked for me! Not only was the service itself amazing my first wax was also free? I highly recommend this place not only for the excellent customer service but the quality of the waxing itself. I will definitely be coming back here the next time I need a wax!

This place needs a new owner, manager and receptionist. Unfriendly, uncaring, and no concept of…read morecustomer service whatsoever. They will take your money for passes and then have no record of it. They will send you a birthday coupon and tell you it cannot be used. Do not expect to be taken care of. My business will go elsewhere!

Worst lady ever. No care. No respect. She destroyed my style. Despite telling her she kept cutting…read morethe lengths too much.

This is my go to eyebrow spot!! As a guy with thick eyebrows I don't let just anyone touch them but…read moreJlynn is an absolute professional. She gets them looking like twins every time, I appreciate her consistency and friendliness. I recommend Jlynn for any guys out there looking for a new eyebrow lady!

First time here. Great experience. Super clean environment. Friendly receptionist and wax…read moreassociate. I am assuming this is a franchise or a corporate company. This feedback is for corporate... its seems like natural products are important to you. I'm concerned that you have microwave ovens in every room and that you microwave the sugar wax in plastic containers. The exposure to microwave ovens all day long is not in the best interest of your staff. This is a serious and potentially very dangerous health risk. Additionally, microwaving the plastic containers all day long can add unnecessary PBAs (toxic microplastics) into the sugar scrub which may be toxic for your staff and clients. These issues can easily be resolved by making 2 simple changes to your room set up. 1. Replace microwave with a crock pot or something similar. Have hot water available in the crockpot all day long. 2. Keep the sugar wax in a glass container inside of the hot water in the crockpot. This will keep the sugar wax hot all day and will protect your staff and customers from unnecessary radiation exposure and toxic microplastics. You have smart young women working for you. As an employer, it's your responsibility to protect them. Thanks for taking this feedback. I'd like to use your services again - if you ditch the microwaves. Thanks!

Very nice Owner fixed the missed areas on my legs. She explained I had a newbie and was even…read moreoffered a complimentary service on next visit.

Best wax I've ever had! Kennedy did a great job and saw me right away. I travel constantly, so I've…read morebeen to a few places and this experience with Kennedy was the best. I just wish I could take her with me.

I've been trying spas over the years, hoping to find one that I liked enough to keep going back to…read more I never really found one that I considered to be the one until I found Smooth Day Spa. I went in for my first facial with Jaime, and I knew I would keep booking here because of how great Jaime was. After a few facials there, I signed up for 6 facials with them (pay 5 up front, get the 6th one free) without any hesitation. Jaime is so sweet, attentive, and just an overall great person! I love coming in to see her. I had one facial with Kaley who was also absolutely wonderful, and I highly recommend her too. Overall, I've never had such positive continuous experience with a spa. I really think this is the best spa.

I love this place! Milwaukee was where I started and had wonderful experience with them. This…read morelocation is FABULOUS too! I don't know how, but every time I go I leave so pleased with the services and quality of the staff!

I have been going to European wax centers years before moving to Lubbock 2 years ago. I absolutely…read morelove their wax!! I bought a yearly wax pass every year and believe me, it's worth the up front cost. I have always enjoyed going to the location on 98th street. I have never been unhappy with any service given by any of the ladies. I would give a 5 star review on behalf of the ladies at the reception desk and the ladies that wax, however there seems to be huge problem with the owner. They can't keep the staff employed. As an owner of a company myself, there is a serious problem when a business has a revolving door of employees. Every week that I go through that door there is different receptionist. I'm loyal to a waxer that I like but they keep leaving. I had an apt today and of course there was a different receptionist and the waxer I was scheduled with has also given her notice. They have a sign on their door that they will be closed on weekends till further notice. Why... because they have only a couple of waxers now!!! My wax pass is up for renewal and I'm seriously considering not renewing. I'm sending a letter with my complaint to the franchise corporation as well. Your employees are what make your business run smoothly but it's up to an owner to make sure employees are happy!!

Woodhouse Spa atmosphere is amazing and they do a good job. Unfortunately, the massage I received…read morewas not good. This was not supposed to be deep tissue, and I repeatedly asked the therapist to lighten up the pressure- but he really didn't. ...and the same pressure was even applied to bony landmarks-which shouldn't happen. I am the type of person that likes a firmer pressure- but this was crazy. A couple days later and I am still incredibly sore. Incredibly disappointed since the price is ridiculously high.

Really wanted to love this place. After 4 visits (2 at the original location and 2 at the new) I…read morejust can not love it and in fact do not even recommend it to people when they ask where they should go for a spa day or massage. Deep tissue or heavy pressure does not exist here. Medium is what you will end up getting. First time making an appointment they did not explain the process and I therefore did not get to enjoy a glass of champs or relaxation prior to massage. Second visit they forgot to bring my champs to me. New location has had dirty restrooms both times, new slippers/shoes are too large and are not only uncomfortable they squeak. High pressure sales on ad-on services and products.

It was clean and very inviting. They was so sweet and nice. They made sure it was what you wantedread more

I usually love getting my face and eyebrows done here. I usually get it done by the owner, however…read moreshe was on vacation. Decided to still go because I needed my face and eyebrows done for senior pictures. I should have just done it at home. First of all, went in and she (not the owner, another woman) seemed like she didn't want to do mine or my brother's eyebrows. she made his eyebrows look too skinny. For me, she was so rough to the point of almost bleeding. Worst experience here by far and that's coming from someone who absolutely loves this place. I had initially asked for my whole face done, but decided for her to just do my eyebrows so she wouldn't mess up the rest of my face a day before my pictures. I can't believe this service. My eyebrows look horrible and too skinny and I don't know how to fix them. Only coming back here if the owner is working because this is ridiculous.

Absolutely love the staff and my aesthetician! They are incredibly knowledgeable, kind, and super…read morepatient with you! It seriously feels like you're at a meditation retreat! HIGHLY recommend this business. I get laser hair removal done on my face and am SUPER PICKY and have tried various other businesses in this area and in central Texas. This is hands down one of my favorites!

Victoria was wonderful ! I came in to get a custom facial and dermabrasion before my wedding and i…read moream glowing. Everyone at the front desk was so kind and professional. I will be definitely be returning!