I have to say THANK YOU TO FELICIA AND JOCELYN for the care they gave to my mother! They went…read moreabove and beyond for my mom. My mother stuck to Jocelyn and I know my mom had love for her ! I wish Mom could of be with Jocelyn when she passed. Considering I live out of state these two women always answered my phone calls and they kept my mom safe. I am forever grateful for all they did.

My husband and I are incredibly grateful for the care and compassion shown by Felicia and her…read morestaff. The environment is welcoming, clean, and truly feels like home. The caregivers are patient, attentive, and treat residents with dignity and respect. It gives us great peace of mind knowing our loved one is safe, comfortable, and genuinely cared for. Above the rest is truly quality assisted living.

One of the nicest Assisted living facilities I've been in. The residents actually smile. The…read morestaff is top notch. When I have to be put in a home I hope I can get in. I wouldn't mind moving there right now.

I can't speak for the assisted living building in the front. That part actually seems pretty nice…read moreand well-maintained. But the memory care unit in the back was bad and I do not recommend it. My elderly father has moderately severe dementia and lived in the memory care facility at Wren Creek Estates for only a few months before we moved him out. I have many complaints about his time there but here are my top few: 1) They were not bathing my dad or changing his clothes on a regular basis. There were a few times I came to visit and he smelled like BO and he was wearing the same dirty clothes from the week before. They took all his personal hygiene items (soap, toothbrush, toothpaste, mouthwash) from his room and rarely brought them back so he could use them. They also were not washing his clothes well, if at all. I'd find dirty, stained clothes hanging up in his closet. 2) My dad is diabetic but they did not adjust his menu for his dietary needs. Also, I question the portion sizes or if he was getting enough food. He lost about 10 lbs while he was there. 3) Residents were left to wander around unwatched and unaccompanied. They were coming into my dad's room, climbing into his bed and under his covers, taking and wearing his clothes. I understand that's part of their mental condition, but the staff seemed to let the residents run loose. 4) Maintenance requests went unanswered for months, if they got fixed at all. His shower was running cold water for over a month before they fixed it. One of the bathroom lights was out and reported several times but never fixed. They didn't adjust the HVAC in his room, so the room was cold in the winter and hot in the summer. 5) The admissions group and administrators lied to my family's faces and overpromised us on the services they offered to get us to move in. Whenever I complained to the administrators about his hygiene, diet, etc., they smiled in my face like Cheshire cats and told me they would handle it but did absolutely nothing. They rarely followed through or did anything they promised. My dad was SO RELIEVED when he moved out and he's so much happier at his new facility. He told me his new place on their WORST day is still BETTER than Wren Creek on their best day. If you're looking for a memory care facility in the Florence area, I would recommend you look elsewhere.

I wanted to leave a negative review for Elmcroft, the dementia unit that mama was in. however the…read morenew manager out there will delete anything negative. So I put it on yelp so that he cannot delete it. Mama was in there for about 8 months. I went 5 to 6 days a week and stay most of the day. Mama always left the table so I would get her plate and make her eat.. There was other people in there that I would feed because no one else would.. Then I would take some back to their rooms.I had women to ask me to take them to the bathroom and I would tell someone but I took them. It was almost like I had a job there but didn't get paid. Even my family would joke about it. If someone peed on the couch, they would just flip cushions over and over.It was disgusting. There was 2 times that my mom was given her neds twice., she was slumped over in a wheelchair. I walked in and my mama smelled like piss. The hem had come out of her pants and coat and they still put it on her. ,they could have told me and I would have taken it home. She stunk so bad and I was mad. Then I asked where was her teeth. They said in her mouth. I said no they are not. So then they took me to a little room and they had 2 sets of teeth in same jar and asked me was one of those my mamas. I thought you idiots.. Well no one found them but next day they had put some teeth in her mouth. They were very loose and she couldn't eat with them.. One day I went in and mama was crying. I asked mama what is wrong? She said someone took my ring. It was an expensive antique ring,and she said they think I'm so crazy that I didn't know what they did. I made a report but nothing was ever done. When they washed her clothes, they would lose clothes,socks and shoes. Mama loved peppermint and werthers originals so I had a bowl by her bed. Everyday I would fill it up but everyone took the mostly workers.Mama had 2 new outfits and she had new reeboks. Well shoes disappeared first. I put one of the new shirts on her next day and then realized that one whole outfit was gone but no one got them.. At 3:00 one morning they called me to go to Mcleod hospital because mama had fallen and busted her head open which led her to go to hospice. . Doctor said because she hit her head it sped up her death. She fell Sunday morning and was dead by Thursday.When I went back in her room,someone had took new pants and put a size 1 pants in that place. One day a woman looked like she had been beat up. She was black and blue all over. I asked what happened to her? And 2 girls started laughing and said oh she had a little accident. So I noticed that she hadn't been coming to eat for several days and I asked someone why she wasn't eating and they said yea she cannot eat anything. I guess they starved her until she died. She was skin and bones. I said there are 2 people left in the piano room and they have not come to eat. A girl told me well if they are hungry enougj they will come and eat. So I got up and took one to dining hall and then the other one. We were also told that we had to pay a 1500.00 deposit but if we didn't mess up room we would get it back. However when my sister went to get it they said we still owed 180.00 but I don't think we did, but she had to pay that to get back deposit. After she paid that out of mamas account, they said they didn't give back the deposits. We paid extra for them to furnish wipes and depends. However they were always running out. I was told one time to get some from town because they had been out for 5 days. One day 3 women went right out the door when someone came in. They said they were going shopping. But they all stood in parking lot not knowing where to go So I went and got them. Its unreal how sorry this place is. Nasty and don't give a crap. Maybe if it was their relatives they would put more effort into taking care of the patients. This is just a few of the things that happened. I guess we should have sued them for all the crap they put mama through. Please don't put your loved ones in there. Now for the new manager there, you can't delete this review. Deal with it. U don't have 5 stars as u think. I wouldn't even give u 1 star.