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    The Market Lofts

    5.0 (1 review)
    Open Open 24 hours

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    6 years ago

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    Lifestyle Properties - Hazelwood Haven - Dundee, OR

    Lifestyle Properties

    3.8(10 reviews)
    3.6 mi

    I stayed at a house in Amity, OR for 3 nights and loved the property! I actually found it because I…read morewas about to book the same house through AirBnB when a Google search turned up the same exact house at a cheaper price through Lifestyle Properties. The house was very clean, decorated beautifully, and just like the pictures or even better. Examples of great customer service: -A very kind lady called me the day before arrival to check to see if I had any questions, and she gave me great recommendations for local wineries. Her recommendation ended up being my favorite! -I loved the pillows in one of the bedrooms, and Autumn from Lifestyle Properties helped me to track down the pillow brand and website. -I also left a Bluetooth speaker at the house, and they called to let me know and shipped it back to me.

    To say this company has dishonest customer service and horrendous business practices would be a…read morekind description on how they operate. I will never be using them again! I was planning a bday getaway for my wife's 40th birthday with her close friends from over 20years flying in to celebrate and started my house search early, in October, because of her December birthday. Lifestyle offered me a tour of two properties because they were sure they had what I needed. The owner Meghan, took me on the tour and really sold their newest property, Dundee landing. It had several unique features such as a pizza oven, it came with robes for every person, it had eco logs on site for use, tons of space, it was perfect. Then begin the barrage of problems, all of which were poor management of Lifestyle properties. I broke my payment into two parts. I was told on the phone and on the invoice the second payment would happen on the 15th. On the 9th, I get an email saying they are charging my card tomorrow ( 5 days early!) okay I wasn't planning for that but I can make it work. So I transfer money yada yada and then no charge on my card. A week later, on the 17th, I email asking if there's a problem, NO RESPONSE. Then I wait a few more days and call, the owner, Meghan is super busy but wants to speak with me. I'm about to call again when she finally calls me to tell me the house isn't available due to a permit issue. An issue I directly asked about prior to booking that she assured me wouldn't be a problem. Now it's a problem and it's the week of Thanksgiving and I have to pick a new house and replan an entire party that I already had booked vendors, etc for. Super frustrating because now I'm deep in it with a work project and really don't have the time to do this again. Also alarm bells are going off because I had just confirmed that two differently abled people who had service animals for medical conditions would be joining us. There's no way to be sure but I do know, the permit didn't come through for the house after we shared the accommodations needed for the differently able individuals. She offered me a few homes to choose from none of which are an exact fit. And several things that were included such as the robes and the eco logs are now up charges at all these other properties. I needed an early check in for which they charge a half day rate. I had booked it with the first house and they said the charge didn't post, (which there isn't a line item on the invoice but when I tried to book it online that was the correct total with paying for early check in) . if I wanted it for the new house I would have to pay it despite the fact on the phone, Meghan had told me the new house would be $700 cheaper. She said there's good news and bad news alluding to the fact that I would be saving money to have the exact same reservation but then she wanted to charge me more money. I had booked someone to make pizzas in the fancy pizza oven. None of the other homes had this feature and my deposit was non refundable. I shared this with Megan and she said she would see what she could do to try to get me some money back. I asked her to waive the early check in fee for the huge inconvenience she's caused me by over promising and under delivering. She assured me that she would work on this and get back to me after my stay but that she needed to charge me for early checkin to be able to pay the host and make sure the home was ready. Now after i emailed and called to find out what was going on I get an email saying there were two chairs damaged (none that we used were broken plus they charge an upfront damage fee so why this would even be a factor is beyond me) and that we didn't use the correct incense and they needed extra cleaning, which was shocking because we followed every request that they had, used a non oil incense and left the house immaculate. I've tried to call Megan twice with no response. The team while very friendly is running a shady operation where you speak with one person, they tell you one answer, then the next day someone else tells you something completely different, with different pricing or different availability. Having read other reviews of these kinds of baits and switches, I see this is a long-standing business practice. I also questioned if sure if they were treating us differently because we had differently abled people who had service animals for medical conditions, if it was because I am a woman of color, and or they had a problem with us being a queer couple. There's no way to be sure but I do know, the permit didn't come through for the house and all sorts of miscommunication started after we shared the accommodations needed for the differently able individuals.

    Photos
    Lifestyle Properties - View & Vine Bungalow - Newberg, OR

    View & Vine Bungalow - Newberg, OR

    Lifestyle Properties - The Lifestyle Management Team at VRMA Conference!

    The Lifestyle Management Team at VRMA Conference!

    Lifestyle Properties - Brier Maison Coffee Cups - Dundee, OR

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    Brier Maison Coffee Cups - Dundee, OR

    Brookside Inn - The Main House

    Brookside Inn

    4.5(13 reviews)
    4.4 mi
    $$

    Our excitement was met with disappointment in cleanliness of exterior of property and inability to…read moreenjoy until issues were resolved in a timely manner over a 2 day period of our 4 day stay. Day 1- Trash was not removed from exterior of guest house. Upstairs patio and chairs at guest house stained with bird dropping and smashed cherries, as were the downstairs outside couches. Called ITrip operations who sent the groundskeeper to resolve issue. He never did wash down the patio. Same night, we wanted to enjoy our dinner to experience the beautiful weather. We were unable to remove the layers of dirt on the patio dining table at Manor and had to eat dinner inside. Day 2- We noticed outside chairs at Manor were dirty and did not sit on it, as were the chairs around fire pit. Called ITrip operations again to tell first tell them Day 1 patio cleaning was not properly done, and that my HUSBAND washed and scrubbed it himself. Then proceeded to tell them about newly noticed issues. Operations sent someone in a timely manner. He was the plumber, Victor who scrubbed and scrubbed and scrubbed...did an AMAZING job!!! Also told him our a/c was warm and not working properly. He tried to resolve, and advised if not cooled by Day 3 to call management._ Day 3- After sleeping 2 nights in warm stuffy condition, had to call management again to notify....they could not promise someone could come out. After waiting a few hours it was evident a/c was not working and sent text message that conditions warranted an emergency service call. An a/c expert arrived shortly thereafter and confirmed major issue with a/c system in guest house. He managed to get it cool enough for us to enjoy sleeping. Day 4- Finally all issues resolved the day before we were to check out. _ Check out day- Post wedding celebration, we requested a late check out but no response. We quickly packed up so as to not get charged. House cleaners arrived as the last of us were about ready to leave. We told her everything except a/c issue in guest house. She confirmed it ALL should have been completed prior to our arrival, and that we could have had a late check out since no one was scheduled to arrive in a couple of days. Moreover and probably the most concerning was an undisclosed RV above the property was being occupied by groundskeepers who had codes to access the homes. Terrifying if all females stayed at the property. Exterior night lighting around grounds insufficient, making it dangerous. The amount of money we paid to stay was overpriced for the non-privacy and condition it was delivered in. Above all else, interior of both homes were very clean, the beds were comfortable, bathroom amenities excellent, expansive outside space and private lake was enjoyable. Response time and maintenance resolution by ITrips operations was impressive, however, I'm still waiting for the property manager to call me, it's been 7 days Might recommend to others with but with caveats.

    We had a first class stay at the Brookside Inn. From our pristine and peaceful room to the lake…read moreside gardens and amazing home made breakfast--we recommend this place unreservedly! Erika & Jerry are gracious and hospitable and everything about the place is an opportunity to rest or celebrate!

    Photos
    Brookside Inn - The bridge to the Island

    The bridge to the Island

    Brookside Inn - View of the front of the house on a warm summer morning.

    View of the front of the house on a warm summer morning.

    Brookside Inn

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    The Market Lofts - vacation_rentals - Updated June 2026

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