Visited the store to discuss issue with the mattress we purchased in October - Lisa the "sleep…read moreconsultant" discussed options to upgrade the mattress to a better one. She ensured we received full credit and the replacement mattress was delivered today (within 24 hrs). Very pleased with Lisa's assistance and recommendation. Mattress firm offers another 120 test and exchange policy even on this replaced mattress. The delivery team showed up on time and was very friendly and professional - The knew how to move the mattress upstairs and the new mattress was in place and the old one removed within about 10 minutes.

Excellent to deal with store personnel and management from initial sale to follow-up. HOWEVER,…read moreafter several months the Beautyrest mattress began to sag - calling Sealy we received the typical run around from manufacturer - so we went back to the store and within 2 days MattressFirm exchanged it - however after about 1 month the same issue with the mattress sagging - we have no issue with the store or store personnel however, we would never purchase another Beautyrest product. Our last mattress was replaced after 10 years!

DO NOT USE MATTRESS FIRM! We are in the middle of a huge issue with our delivery. We paid for…read morehaul away service. When they delivered our new mattress yesterday we were informed there was no room on the truck for it...WTF. They told us WE had to call the store where we purchased it from to arrange pick up. They did haul it to our curb...unwrapped and have half of our driveway now blocked. We called the Downingtown store at noon and did not get an answer back until 8pm. Meanwhile it poured last night! They showed up this morning and refused to take it because it was soaking wet and unwrapped. We TOLD them it was unwrapped. We told the crew it was unacceptable. They said they would call dispatch from the truck but INSTEAD DROVE AWAY. This is still unresolved. The mattresses sit out on the curb still. DO NOT USE!

If I could put 0 stars I would. I had the worst experience here last week. I came in looking at…read moremattresses for the first time ever, so I really just wanted to get a feel for different types of mattresses and prices. The salesman was absolutely horrible. He would not leave me alone and was incredibly pushy. He kept getting mad that I did not want to purchase that day and wouldn't stop saying that he hopes he gets credit for the sale then if I come back. (I get that they work on commission but trying to guilt me into buying a mattress that I have to sleep on long term doesn't make me want to buy one just so you get your check...) He also kept telling me that he wasn't even supposed to be at that store that day, like it was supposed to my lucky day or something that he was there... It was super weird. They did not have the mattress on the floor that I was most interested in. So, I explained that I wanted to keep looking so I could really try that mattress out (I am not about to buy a mattress without feeling it first!) Boy, did that tick the salesman off (Again I get it, no one wants to here that you want to look elsewhere. But come on dude, be a decent understanding human that I don't want to blindly buy a mattress just so you get your money!) A good mattress salesman would understand this and want to help me out! And guess what, that's exactly what I found down the street at another store! A salesman that understood the importance of finding the right mattress regardless if he got credit or not!

They Sold us A lemon been fighting with them for months…read more The couch we bought just back in October 2025. Started frying after a couple weeks of having it . After fighting customer service they sent us covers in the mail to put on ourselves. I complained then they sent someone out to put the covers on and they only sent the three bottom cover cushions. The tech put them on top of the old ones, but the whole couch was still fraying not just the cushions then they said that it was against our warranty. I said we bought an extended pet warranty as well. They will not fix it then it started to rip at the seams and every time someone sat on the couch the rip at the seams opened up more. They will not fix it. They will not replace it. They won't do anything so we're stuck with A busted up couch that we paid $1300 for. I canceled my Boscov's credit card. I will never buy a single thing from them ever again.

Everytime I see a Boscov's I'm surprised they're still around -- in that they never promote…read morethemselves or engage in empty braggadocio like their obnoxious overlords at Macy's, Target or Walmart. The stores are clean, well merchandised and staffed by employees who know their way around their departments and a complete sentence. Franky, I wish there were more but in the present brick and mortar hellscape, I'll take what I can get. Five easy stars.

Worst customer service I have ever experienced from any business. Despite repeated requests for…read morecommunication from both managers and regional leadership, my concerns have been consistently ignored. The complete lack of accountability, professionalism, and customer care is unacceptable. As a result, I will be closing both my personal account and my company's account, and I will strongly caution colleagues, peers, and others in my network against doing business with your organization.

I ordered bunk beds for my grandkids October 1st. No updates until I received an email and text…read moremessage that they would be delivered on November 18th. That didn't happen so I called and because of the 2 hour wait selected the option to have a representative call me back, that didn't happen. I called again the next day and suffered a 1:45 hour wait time and was told someone had called and left a voice message telling me the order was lost in shipping. A flat out lie, no one called and no voice message. Then I was called by a representative saying the delivery would occur on 11/22 and someone would call me on 11/21 with a delivery time, that didn't happen. The bottom line is this company has a lot of failures from the top down and excused for failing to deliver their commitments, I won't do business with them again and would suggest to anyone that asks to avoid them or prepare to be disappointed.

My husband and I purchased a leather sectional from Raymour & Flanigan in Exton, PA. I have been…read morepurchasing furniture from this store for over 20 years. We allowed the salesperson to convince us to purchase their furniture protection. The two cushions on the sectional is tearing. When I first called to discuss the protection, they were unable to locate our information. After locating our information, a serviceman came to our home to evaluate the cushions. A replacement was approved. The discussion began Sept. 18, 2024. As of 12/16/2024, we still HAVE NOT received the replacement. Each time I call, and have spoken to Tom, he has had difficulty locating the service order. As I remained on the telephone, he has provided two different shipping dates 11/22/2024 and 11/27/2024. This type of customer service is HORRIBLE!!! Many years ago, Raymour & Flanigan had a stellar reputation. Now, their customer service has deteriorated badly. At this point, I feel the furniture protection is a RIP OFF! By the time you receive the replacement, the protection has expired. THIS IS NOT THE OUTLET. THIS IS THE REGULAR FURNITURE STORE

I have purchased an entire home worth of furniture at R &F over 10 yrs. and referred many friends…read more NO MORE! I had a sectional delivered yesterday. I first realized my door frame has a chunk out of it and scrapes. I called and the 'care line' gave me attitude and acted like it didn't happen. She asked me to look the sectional over. Well I found that it was defectibe. The leather was cut short and foam sticking out. They offered to utilize the warranty I purchased and have someone fix it.. how? stretch the leather and sew It? So, the leather is compromised? I didn't buy/pay for refurbished and I don't want refurbished! Take your business elsewhere!

Bought the original Sleep Number, and it lasted 20 years. Loved it. Purchased the King 3 days ago,…read moreand called because I thought parts were missing. After dropping over 3K, they told me legs are separate? No more corner pieces for strength. Remote is worse than the remote from 20 years ago. Far less padding. Bluetooth from remote phone app is disastrous. Much less padding. All companies come to an end. Short cuts are making this product weak.

Sleep Number is a joke! We bought a Sleep Number bed after…read moreyears of trying to find a bed we could both enjoy. My wife has had several back surgeries and needs firm support. I prefer a softer bed. We got a TemperPedic right after they came out. Paid a TON of money for it, and I love it. But after 3 months her back started hurting. Back then, no returns. So after we bought a house and had an extra bedroom, we bought a new bed and went shopping for the perfect mattress. Sleep Number seemed like the answer for us. The salespeople were helpful, and assured us when we purchased the bed, that we were set. A 20 year warranty. No problems. Right. After three years, her side failed. It just wouldn't inflate. She kept her side near 100 all the time and rarely had to inflate it. I kept my side around 50 or 55, but changed it often, and would fully inflate it before we changed the sheets. If either side were to fail, I thought mine would go first. I'm also heavier than she is, by a good bit. But her side failed, so I called Sleep Number and they told me they could rep!ace her side, but the cost went up each day! Some warranty. It failed or no reason, why am I paying for it? When we took the bed apart to discover what went wrong we found out the bed consisted of two inflatable mattresses surrounded by foam strips, sitting on a plastic base!!!! No wonder they didn't want us in the bedroom while they installed it! We paid over $1000 for some cheap inflatable mattresses on a cheap plastic base! We felt like fools!!! A friend has one and loved it; has never had any issues. She's been lucky I think. Don't waste your money on these. We just bought a regular old mattress. No adjustable frame, no fancy things. Sometimes tried and true is the way to go!

Gerhard's did a great job, on many levels…read more 1. Ordering was easy. I combined browsing their web-site with talking to a customer representative, and found an appliance that suited me and fit my budget. I have purchased previously, and was happy to realize my name, # and delivery address were on file. Even better, I thought I recognized the voice on the phone and confirmed it was indeed BRIANNA (sp?), who had been helpful in the past and was again. I believe it says something good about a company, when even the phone service people stay on for several years. Bonus, Brianna input the price at the New YEAR's sales level which was 35% less than what was showing on the Web-site. 2. The delivery was coordinated. I was given a 4-hour window, sent a reminder, and updated with a 30-minte and 10-minute arrival time. 3. The Delivery men were strong, professional and courteous. They carried the stove to the 3rd floor and installed and tested it. Overall a very good experience.

LG Washers are GARBAGE! 16 months old and lid hinge broke…read moreoff. Even with extended warranty they refused to fix it. I guess LG means LOTS of GLUE that holds this LOW QUALITY washer together. Save your monies DO NOT BUY LG PRODUCTS!!