DO NOT USE MATTRESS FIRM! We are in the middle of a huge issue with our delivery. We paid for haul away service. When they delivered our new mattress yesterday we were informed there was no room on the truck for it...WTF. They told us WE had to call the store where we purchased it from to arrange pick up. They did haul it to our curb...unwrapped and have half of our driveway now blocked. We called the Downingtown store at noon and did not get an answer back until 8pm. Meanwhile it poured last night! They showed up this morning and refused to take it because it was soaking wet and unwrapped. We TOLD them it was unwrapped. We told the crew it was unacceptable. They said they would call dispatch from the truck but INSTEAD DROVE AWAY. This is still unresolved. The mattresses sit out on the curb still. DO NOT USE! read more

If I could put 0 stars I would. I had the worst experience here last week. I came in looking at mattresses for the first time ever, so I really just wanted to get a feel for different types of mattresses and prices. The salesman was absolutely horrible. He would not leave me alone and was incredibly pushy. He kept getting mad that I did not want to purchase that day and wouldn't stop saying that he hopes he gets credit for the sale then if I come back. (I get that they work on commission but trying to guilt me into buying a mattress that I have to sleep on long term doesn't make me want to buy one just so you get your check...) He also kept telling me that he wasn't even supposed to be at that store that day, like it was supposed to my lucky day or something that he was there... It was super weird. They did not have the mattress on the floor that I was most interested in. So, I explained that I wanted to keep looking so I could really try that mattress out (I am not about to buy a mattress without feeling it first!) Boy, did that tick the salesman off (Again I get it, no one wants to here that you want to look elsewhere. But come on dude, be a decent understanding human that I don't want to blindly buy a mattress just so you get your money!) A good mattress salesman would understand this and want to help me out! And guess what, that's exactly what I found down the street at another store! A salesman that understood the importance of finding the right mattress regardless if he got credit or not! read more

I have no idea why there are so many mattress stores and who is buying all the mattresses. What I do know is that IAN (at the Downingtown location) is the bomb.com. Professional, friendly and relatable. If you need a mattress, go see him. You will not be disappointed! read more

I would highly recommend Ian at Downingtown location. He was professional, attentive and very down to earth not pushy in any way. Bringing the entire family to shop can be stressful but he understood and let the kids be kids without judgment. So thankful for his kind help and savings. Delivery was right on time and Jose P. along with his team were very polite, careful and efficient with the delivery and removal. read more

Staff was knowledgeable and this review is not a statement towards them. If you order in the store the only place to get resolution is in the store. Now does mattress firm have a chat yes. Try to lodge a complaint, have an issues, and the chat shuts down or they are not available. Say you are buying something and all of a sudden they become available. If I'm buying from corporate then I want corporate backing. Not be told ho back to the store. I will never buy anything from them again. Btw I'm having an issue with delivery. I was told at the store corporate handles delivery. Corporate says store handles delivery. The right hand does not know what the left is doing. read more

Update, after writing my first review, Mattress Firm corp wrote to me on here asking to learn more. As requested, I reached out to them and provided my relevant information. They told me that someone from another team would be in touch. 1 month later, still nothing. Just proving from a corp level, they dont care about customer service at all. They just write on here to make people think they strive to do better and do care. Clearly not. read more

Wow terrible customer service! Delivery wouldn't even try getting a queen boxspring upstairs. Made me order a split queen box spring. Salesperson or warehouse entered information in wrong and sent a king box spring. I canceled meetings at work to be here for delivery and error was not found until delivery. When asked what could be done to correct the situation, my only option was pick up the queen split box springs myself at the store or get a different delivery date which would be on the weekend and i would again have to wait around for delivery. When asked to speak with a manager was told all managers are not working today (it was a Thursday) and wouldn't return until next week. Absolute crap!! Still no resolution on my delivery. read more

Start here if you're looking for a mattress. We had hit all the high-end stores looking for a new mattress and always felt like we were being pressured into buying the top of the line mattress without really getting an answer on why it was so expensive. Mitch at Mattress Firm was great and took us through a whole bunch of different mattresses in the budget we had and gave us a Master's class in mattress construction and how we sleep. Great shopping experience and highly recommended! read more

I recently bought a mattress, had a very good experience. Mitch the new store manager was very knowledgeable and helpful

I would highly recommend that anyone in the market for a mattress go here and speak to Mitch. He's very knowledgeable and willing to work on a deal that's right. What a great experience. Thank you! read more

Went in the store today just to browse and get an idea of what i May be looking for. Ended up leaving with a new King size mattress and an adjustable base. The manager Mitch was really great on educating me on all the differences between different mattress styles and i ended purchasing something i had no idea i would even have interest in. When it came down to financing it was a very easy process. I would totally recommend anyone that's in the market for a new mattress to give this place a try. My entire experience was great and i can't wait for the delivery of my new bed! read more

My husband and I stopped into Sleepy's with our 4 month old and were greeted by Holly who was very friendly and not pushy at all. You could tell she genuinely wanted to help us find the best mattress for us. Holly gave exceptional service and knew her stuff! She has been in the industry for 13 years and I would say is a mattress expert! She showed us all our options and was very patient with us. She talked us through the differences in each mattress and why there was such a difference in price. I would recommend sleepy's in Downingtown to anyone looking to buy the right mattress for them! Thanks Holly!! We are so excited about our new Tempurpedic mattress!!! read more

Holly Trawidi was our mattress professional. She was extremely helpful and pleasant to work with. She ensured our satisfaction and went the extra mile to find exactly what we needed for our price range. Highly recommend! read more