Stopped in "just looking" for a bed but walked away with exactly what Kevin was looking for thanks…read moreto Cliff. He approached us a soon as we walked in, asked the right questions ( size firmness and price range) and proceeded to show us all the options available. Cliff could not have done more for this customer, thanks to Cliff we walked away with exactly what we required at the price point within Kevin's budget. So glad we stopped here, not much to look at from the outside but well worth it! And, expect delivery tomorrow! Thanks, Cliff for your effort

Got a good deal on a double bed for my son. ~$600 for mattress, box, frame and delivery. Seemed…read morelike a deal to me. Guy was really nice, fast and professional. Felt good to support a local business, not a big box chain.

Very nice, helpful and knowledgeable. Kathy, the owner, helped us every step of the way and was…read morevery friendly. We also liked the fact that it is a local business and we're supporting our local economy. Will be back in following years to get our mattresses.

I have two experiences with Bed Mart…read more My first experience was in 2009 where I purchased a new mattress and headboard. The employees were helpful, though I was also put off by the trash talking that was geared towards PayLess Furniture. This experience went off without a hitch, fast delivery, fast set up of my new furniture. No problems whatsoever! I still have the mattress and headboard and they're still fantastic. My second experience was in 2011. My partner and I wished to purchase a new bed. My old mattress was great, but we wanted something even better! We dealt with one salesman who was polite, knowledgeable, friendly, and at the perfect level of being helpful without being pushy or overbearing. He knew exactly when to walk away and when to come back and chat with us again. He was great! However, we weren't ready to purchase that day because we wished to check around at other furniture places to make comparable prices and quality checklists. He gave us a short list of prices on the mattress, headboard and frame and we went on our way quite happy with the experience. We came back another time and we were fully committed to purchase everything. Sadly, the mattress we wanted was sold out, but the salesguy said they might be able to order another one. The woman who works there jumped in and said that was NOT possible and all that was left was the floor model. She then took over and wrote down a quote--the mattress was the same price as our last visit but this time it was for the floor model. I said this wasn't good enough, I expected a discount on floor models but the woman would not budge an inch. She said she paid full price for the mattress, lowered the price, and if she sold it for less than the quote she gave me she'd lose money. To add further insult to her refusal to negotiate, she also informed us the price labeled on the headboard we were interested in was wrong and it should have been $50 more expensive. I'm not sure how that's my problem, the price is clearly marked on the furniture itself so if it's wrong you shouldn't turn around and try to make me pay for your mistake. However, I doubt the labeled price has changed since my visit. If you plan to go to Bed Mart, don't speak to the older lady (the boss?) who works there. If it hadn't been for her terrible behavior--which I would describe as dirty car salesperson tactics, then we would have walked out with a new bed and headboard set. The other salesman did absolutely nothing wrong and if they work on commission then it's unfortunate that the woman cost him a sale.

This place does not have good customer service, does not stand behind their posted advertisements,…read morecares nothing about their customers and should be and will be reported to the better business bureau. If you think having the police called during your temper tantrum with a customer in your store was helpful to business this internet coverage and being reported certainly won't help you either.

I lost all my furniture in a fire. For several days I was shopping around for the best prices for…read morereplacing all the things I lost without having to break the bank especially without having to finance...worst idea ever. At most of the larger retailers I found a few good prices but most of their stuff was too expensive for me. I heard about Payless from a couple friends and stopped in to check them out. They had a great selection of affordable stuff as well as quality comparable to the big name brands I had seen. The young man who helped me was very patient and nice, never felt pressured unlike the congested store rooms at larger stores. I figure I saved a good couple thousand dollars (refurnished my whole place mind you) and got way more for my money. Highly recommend Pay-less Furniture/Mattress Direct if your in the market for anything. No phony markups just reasonable prices.

Easy to work with. No problems from beginning to end of our agreement. I have worked with other…read morecompanies like this, I regretted it. Great staff, good product and easy delivery

I went to this store not expecting much, but I was totally wrong. The place is clean, welcoming,…read morehas lots of selection at various prices, and I felt very comfortable there. We bought a recliner and love it. My problem is that they have such nice furniture that I want to go back and buy more....but I don't need anything else! The salesperson who helped me is David. He knew everything he needed to know, he showed me the different models and features, he was kind, he wasn't pushy, and he paid attention to me and what I was looking for. We've all been places where it seems as if we were bothering the salepeople, or they were pushy about getting you to make a decision NOW, but it's not that way here. This place is GREAT! I would go back to this store before I'd ever go to NFM again. This store is small enough yet big enough to carry a great selection of furniture. Go. Tell 'em Belinda sent you, lol.