Would never recommend The Appliance Shack…read more The reason that I called The Appliance Shack was in an effort to support and shop local and replace a dryer knob. Unfortunately the service person on the phone that I spoke with, Kim, had such abhorrent behaviour that helped me to quickly change my mind. Read further for details. I called in for a dryer knob and Kim was very condescending, aggressive, rude and abrasive in both tone and conversation. She explained that this part/knob was broken down into three pieces but wouldn't describe what those pieces were or allow me any room in the conversation to explain the broken piece in the trio that I was looking to replace. Instead she cut me off in conversation and spoke over me repeating over and over again that I should email their store pictures instead of taking a minute to actually help me. It seems out of this world that a person who is looking to replace a part is not given the opportunity to determine with the specialist or service person what product is needed. Additionally, I asked what the price of each piece was and Kim gave me the price to one piece then told me that she would have to call parts to get the other prices and continued to repeat that I should email her pictures. In other words she was not willing to do the work. She actually told me, "I really can't help you because I would have to look into this." Isn't that kind of the point of their whole business model? If you can imagine speaking to someone who is using a tone that screams, I don't want to be here, I don't want to help you, I don't have the time for you and I really can't be bothered to do that for you or give you any information then maybe this is the place for you. At the end of it all I decided to do some research online to better determine on my own what I needed and purchased directly online with the manufacturer. The part that she did quote my was marked up significantly so at the end of the day I didn't have to drive over and pick up a part and ended up saving a bit of money-even though it cost me a bit of aggravation. Though shopping local is important to me, it's not worth compromising on service and tolerating abrasive (borderline abusive) behaviour.

ZERO STARS. Terrible customer service. Terrible return 'policy'. Do not buy from these rip off…read moreartists. Not only do they overcharge, but refuse to take back any electrical part ... EVEN when sealed in original packaging. Buy your parts elsewhere.

Amazing company. They took it upon themselves to find a more affordable way to fix something. They…read moreeven disclose and tell you how much they saved you! Great service!

We recently purchased the Pasadena 6-Piece Reclining Sectional with Left-Facing Chaise (with an…read moreadditional seating piece and the 5-year warranty) from the Newmarket location at the end of July. We moved into our first home at the end of August, and the couch was delivered on September 3rd, 2025. After only a few days of use--trying different configurations and adding pillows--we realized it wasn't the right fit for us. The couch itself is decent, but not what we expected. Because of the U-shape, a lot of seating space is lost compared to a standard corner sectional. The cushions also feel narrower, and the depth isn't as comfortable as we had hoped. Overall, while it's usable, it simply doesn't suit our needs or space. When we contacted customer service, we were shocked to learn that Leon's does not allow returns or exchanges without a 50% restocking fee. We had owned the couch for less than a week, it was barely used, and it just wasn't what we expected--yet this was the only option given. The representative we first spoke with said she would escalate the issue to a manager. Two days later, she called back to confirm that the 50% restocking fee was the best they could do. This gave us the impression that customer satisfaction is not a priority, only making the sale. What should have been an exciting milestone as new homeowners has instead turned into an unnecessarily stressful and frustrating experience. To make matters worse, we weren't even asking for a refund--we wanted to exchange the sectional for a different couch at Leon's, one that was actually more expensive. Unfortunately, the store we visited to inquire about the exchange explained that since each Leon's is franchise-owned, they could not process a return or exchange for an item purchased elsewhere. As a customer, however, Leon's should feel like one unified brand. Instead, this policy has left us feeling alienated from the company as a whole. On Friday, the manager called and spoke to my boyfriend, but nothing changed. By Sunday, I called again and spoke with a more understanding representative, who admitted the situation was out of his hands (since it had already been escalated to a Store Manager) but assured us the Store Manager would return the call. Overall, this experience has left a very negative impression. Not only will we no longer be purchasing the more expensive couch we were prepared to buy, but we will also be avoiding Leon's entirely in the future--and we will be sure to share our experience with others so they are aware of these policies before making a purchase. Update: The Store Manager did not call at the promised 11:30am. I called back at 12:00pm and was told she was on another call but would return mine. She eventually called at 1:30pm, but since I was at work, I asked if she could call the next day after 2:40pm. She called exactly at 2:40pm, and we went through the same conversation again. She remained firm that the only option was a 50% restocking fee. When we asked to speak with her superior, she insisted multiple times that she was the Store Manager and that there was no one above her at the store level. We explained that we wanted to escalate beyond the store to someone at corporate. Eventually, she provided us with the corporate contact number. I called and was forwarded to the complaints department, where I left a message. About 35 minutes later, someone from that department called me back and left a very pleasant voicemail (I was on another important call at the time). I returned her call within 20 minutes and left a message in response. That is where things currently stand. Will edit post to include updates as they come.

Absolutely horrible customer service. Bought a Maxwell power reclining sofa, only 2 get two…read more.. that is correct, not one, but two defective couches! The first couch the bracket/bar was installed incorrectly underneath the couch so every-time it reclined from lower to seating position it caught and jolted slightly. Secondly, they installed the wiring in the wrong spot so every-time it reclined, it was sawing away at the protective cover of for the wiring! I spoke to the manager of the Newmarket location who blew it off like it was no big deal and offered to replace it with a new Maxwell or pick something else. I was VERY hesitant about getting another of the same, but caved in. Boy, what a mistake this way! The second recliner came and it had 3 separate issues! Firstly, Vynew (the company that fixes the couches/recliners) had to completely tear apart one of the cushions (ripping out the staples and stapling the plywood type material to the wooden frame of the cushion because it was rattling like a bat out of hell. He also had to adjust all the twister bolts in the arm cushions which were loose, however, the worst of all.. when they built the couch they put the screw holes in the bottom frame/bar at incorrect distances so I have a massive gap between my couch (you can put your arm through the couch!). I requested a call from Corporate office (since I had tried calling the store manager multiple times and got nothing back) but instead the store manager finally called back. Her solution was giving me my money back and I can either pick another couch or 'shop elsewhere' as if it was no big deal they had sold me 2 completely defective products. I literally had to argue even just to get an apology! I told the manager this was not good customer service, and as a new Leons customer I was greatly disappointed but its like she was trying to rush the conversation off the phone. This is completely unacceptable, and there is no accountability here. 2 defective couches, and having to argue for the last 4-5 weeks is a joke! They even tried to tell me I declined 'repairs' even though the technician told me it was not repairable! This is the type of company you are dealing with! No accountability! AVOID AT ALL COSTS.

We recently Purchase a refrigerator . The sales team was incredible during the tent sale. AAA+++…read morethat good The delivery guys were incredible. They should up first thin in the morning at 8am and they were gentle with moving the new fridge into its place and they also took our old drive to get Rid of- mind you we paid a fee for that but it was worth it not having to deal with getting rid of the old fridge the delivery guys were awesome we tipped them at the end. They deserved it I I recommend the brick To the new market area. We ended up purchasing one more thing lol They were lovely in helping us managing that and holding on to items until we can Surprise of a family member .

Bought washer and dryer, Samsung. Bought delivery and installation package. Was advised to buy new…read morehooking up pipes...Bought that (understandably). Delivered, hooked up, first wash 2 hours after installation, the washer is leaking water. Called The Brick, it is a warranty issue now, contact Samsung. I have to jump through hoops 2 hours after delivery and installation? The hell, take back the set, sorry our policy NO RETURN. Send us video of leakage, did that, their system could not handle 4K video. Went to the store in person, here look! the only option - call Samsung its a warranty issue. Went home called, they asked for pictures of machine and installation, determined, improper installation of draining pipe. Called back The Brick, ok will send you delivery driver to look at installation. WARNING: stay away from that store on anything that has any mechanical components - TV, washer, dryers, stove, fridges....... will see if this Delivery driver will be more knowledgeable then the delivery driver who installed it. Will keep posting my experience, so far negative 10!

My stove was not working and I paid $80 for a service call. When the service person attended the…read morehouse they said it would be another $240 for them to look and tell me what was wrong with the stove and if any parts were needed it would be an additional charge. This was a very old stove in a rental property, and it did not make sense spending that kind of money to fix it. I decided at those prices I would throw out the stove and I purchased a second hand Inglis for $300 which is working perfectly. I am sorry I wasted my time and money with JSK.

My dryer wasn't heating up properly. There was a service man at my door 4 hours after first…read morecontact. I received a response to my email within minutes and an appointment was arrange. The service man arrived promptly at the time I was told he would arrive After checking everything, he was confident a good cleaning inside would solve the problem. While he had the dryer apart, he noticed the belt was cracked and had stretched over time. It was replaced. A thorough cleaning was done including sensors. The dryer is operating like new.

I bought a central vacuum from this store over 25 years ago. This week it stopped working. I'm…read morehappy to report that they replaced the motor and it's working as good as new. The cost was exactly what the quote was which i found reasonable. No surprises, fixed in just a few days. We like to support local businesses and this one is no exception.

This store was recommended by a friend and I can see why. Jeff and staff were amazing. So friendly,…read morehelpful and answered all of my questions. They even let me try one of the vacuums at the store. I highly recommend them. Thanks again for you awesome customer service.

Excellent Service, very honest about delivery and timing , called to get my washer fixed , and the…read moregentlemen said hes only available the next day at 2 pm. 2 pm he was at my house sharp, and had my washer fixed by 5, I am very satisfied, would definately recommend to anyone in the Newmarket , Aurora area !

From the owner: Hello, Welcome to…read moreSimplyPro® Appliance Repair Repair. We have 15+ Years of experience in appliance repair and installation. If we can't fix your appliance, then no one can.

Took my 30 year old Kenmore sewing machine into "That Sewing Place" today. It was misbehaving and I…read morehad no clue what was wrong. Jaret went at it with the investigative determination of Sherlock Holmes in solving a crime! Almost an hour later I left with a diagnosis, a working machine with a temporary fix and an appointment for a full service. I was very impressed with the service, value and friendliness I experienced from Jaret and the entire store staff. They were extremely helpful and pleasant and the service was flawless! I am so glad that we have a family run store of this quality in Newmarket.

These people are awesome ,very friendly and would go out of their way for you....I have dealt with…read morethem a couple weeks back and was very helpful, I would recommend them to anyone....we'll certainly be shopping again soon at this store