I do not recommend this store. I've made multiple purchases from A-OK Bathroom and Tile, and…read moreunfortunately, each experience has led to disappointment. It began with bathroom faucets that started leaking shortly after installation due to faulty cartridges. Most recently, I purchased a modern thermostatic shower system, which arrived missing a crucial support bracket. Even more concerning, the cartridge inside the system is also defective--hot water stops after about 15 minutes and doesn't return. Communicating with the store has been extremely difficult. There also seems to be a lack of product knowledge--staff were unfamiliar with what a cartridge was or how to replace one. I eventually had to find a photo online just to explain what I was referring to. After that, I was told a replacement would be ordered from their supplier and to follow up in a couple of weeks. When I followed up (both by phone and text), I was told the store owner would come to my home to inspect the issue--despite not being a licensed plumber. That visit never happened. I was then asked to visit the store in person, where I was offered a replacement shower system that I had already seen lying around the store weeks prior. It had no packaging and visible scratches, yet I was told it was brand new. After driving twice from Pickering to Markham, I was still left without the missing support bracket. Despite multiple follow-ups, I was eventually told the part was no longer available--even though the same shower system is still being sold in-store. This business has been unreliable, unhelpful, and difficult to work with. The customer service is lacking, and the quality of products is questionable. It was pricey to have the shower unit installed by a contractor and now, I will have to pay hundreds more to have a plumber install the replacement, which I'm not certain if it will work any better than the first. I would strongly advise others to look elsewhere for bathroom fixtures and supplies.

Prices here are extremely reasonable. Better quality and cheaper in price than Home Depot. They…read morehave good variety and happy with the look of my bathroom. Pickup service was very fast and there were no issues returning extra boxes for refund. Highly recommend !

The Home Basics is located at Warden and Steeles in the same plaza as T & T Supermarket…read more It is almost right next to Neohome Houseware (http://www.yelp.ca/biz/neohome-houseware-markham), however I find this store not as nice and organize as Neohome. The Home Basics has the feel of a Dollar Store. The goods are lying everything and some goods are even similar but they charges a lot more! The spaces is really clammed and there are hardly any Japanese imported goods, most of them are from China or their cheaper versions. I don't mind browsing around, but I don't think I will be doing a lot of buying in here! The parking lot can get busy and crazy during prime grocery shopping time and weekends!

The Home Basics sell the same products as NeoHome right next door, however, they offer coupon…read morerebates with electronic purchases. Those rebates can range from $20 to $80 depending on how expensive the item is. I came here to purchase a hot water dispenser and received a $20 coupon rebate card, but was not allowed to use it till my next visit. On my next visit, I tried to use the $20 coupon card on a small Rice Cooker that came with a $80 rebate coupon. The sales staff told me I can't use the $20 on an item that had a coupon offer. So after purchasing the rice cooker, I had $100 to spend. The problem is, the rest of the products this store carries are made in China and Dollar Store quality with escalated prices. The shoe rack on display had visible cracks and splints and a storage trolley was missing a wheel. So, at the end, I don't know if that $100 credit is worth anything. The service here is horrible. The sales staff must be on commission - they stand right beside you like hawks, with stoney, unfriendly expressions and follow you around the store even if you don't have any questions to ask. They will tell you how great a product is, if you ask. (Seriously, pick any product) Overall, unpleasant shopping experience - would not return.

The store is very nice, the staff is very nice and helpful, and the flooring looks great, BUT the…read morekitchen faucets are complete garbage. Don`t let the elegant appearance fool you, the quality of kitchen faucets is poor. Stick to the flooring, and anything that has no moving parts. I bought a Como brand kitchen faucet and paid $150.00 for it, thinking it would be good quality. Looks are deceiving, and the price led me to believe that I was buying a good quality faucet but I was wrong. It was easy to install, it looks beautiful, but you only have 2 choices of water temperature.... scalding hot or freezing cold. There is no way to moderate the water temperature. It`s almost impossible to get a balanced warm temperature. I am either scalding my hands, or freezing them. The faucet is complete garbage, and now I have to buy a new faucet because I didn`t return it, so that`s on me. However, I thought I would get used to the horrible temperature settings after a few weeks, but alas, I was incorrect in my assumption. I will now go to Home Depot and get a Kohler or Moen.

They officially opened its doors to consumers looking to buy or need a quick fix in their homes…read more Unlike other home decor stores that I have been to, this place pays great attention to customer service as you can see associates happy to assist you at any point of your shopping. Also, they do PRICE MATCHING so if you find any material at a lower price, they will match it.

we bought a kitchen faucet from Perrin &Rowe. the faucet broke, we have been with no service for 2…read moreweeks. no service/parts solution provided

These guys don't stand behind what they sell…read more Bought a $1700 bath tub from them less than a month ago. We finally have the contractors come in today and when we took it out of the box we noticed that the bottom was chipped in 2 locations. These were at the bottom so I couldn't see them without taking them out of the box, so they went unnoticed until today. Called the company and was essentially told "tough luck, we have a policy that customers are responsible for damage after 24 hours. We can refer you to a repair guy and you can fix it on your dime". During the phone call they kept referring to their policy which is posted on their website. I went there afterwards and it says "...on occasion, there may be a manufacturer product defect. Rest assured, we will stand by YOU during this process and make sure we do everything we can... at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item." Nice customer service there. Sure, I guess I didn't thoroughly inspect it immediately when I got it home, but so much for "we will stand by YOU". These guys won't even offer any discount for the broken junk or to cover part of repairs, citing that the sale was low margin. Lol, what a piece of junk company. I now have a beautiful new bathroom with a chipped bathtub centerpiece. How does a place like this have such good reviews?

We purchased a very expensive vanity from Art Bathe through DirectBuy about five years ago. One of…read morethe custom sinks in the vanity recently cracked which is frustrating to say the least, especially since we aren't unusually brutal with our bathroom sinks. I have been on the phone trying to contact anyone who can help me. I finally reached a customer service representative who told me that all of the phones in their Ontario office were down and that she would have someone call me back when they were back up. I have not heard a thing and that was a week ago. Stay away from this company. The products are lovely, but the customer service is awful.

I purchased an Art Bathe Barros Series bathroom vanity, which is a beautiful unit with two…read moreundermount sinks but unfortunately, both sinks developed a very significant crack within 3 years of purchase. I also purchased two chrome faucets from them but the chrome finish has prematurely peeled off on both of them after normal use. I was very satisfied with the product immediately after the purchase, but the longevity of the product is mediocre. I tried contacting the company via their contact page to inquire on the possibility of purchasing replacement parts from them but I haven't heard back from the company. Since the quality of the products sold from Art Bathe is substandard and their customer service is absent, I recommend staying away from this company and their products.

Visited here on Saturday afternoon with my friend. The inside of store was so cozy and relaxing,…read moreand the staff were very friendly and attentive. They have all kinds of teaware like teapot set, coster, and even travel kit etc. Price range was quite reasonable too (especially considering the quality). I got a travel set for myself, and my friend bought a teapot set for her friend's birthday gift. We both were very satisfied with our visit here :)

From the owner: We offer a variety of high-quality teaware, teapots, and Chadao-related products, including:…read more - Traditional and modern teapots (ceramic, porcelain, and more) - Gaiwans, tea cups, and pitchers for Gongfu tea - Tea trays, strainers, scoops, and other Chadao tools - Tea sets perfect for beginners and collectors Each product is selected for its craftsmanship, authenticity, and ability to bring calm and joy into your daily tea ritual. More than just a store, our mission is to share the essence of Chinese tea culture with the world.

Came here for a quick pickup. I called before I go because I live far away from this location just…read moreto make sure the items that I am looking for is still in stock. Due to this sensitive period, once you enter the store there is a hand sanitizer for you, a mask is required. The staff was nice :)

From the owner: Sakura Range Hoods and other common kitchen itemsread more

This is one shady company. I signed up for a trial membership and they were so desperate to sign…read moreme up, they kept on coming back to me with more discounts and larger credits - that should have been my first red flag. I was looking for quite a few different items since we're renovating most of the house. However, DirectBuy was more expensive compared to what I could find locally or online, especially after factoring in all their hidden charges for mark-up, handling or shipping (and most items don't even ship to the home - you have to pick it up from the store or pay a second shipping fee to have another company ship it from the store to your home). One thing I liked when I signed up is they have this minimum guaranteed savings (e.g., hardwood flooring could be a minimum 20% cheaper guaranteed than any price available to the public). The problem was the staff in-store refused to honour this guarantee, providing different non-nonsensical excuses. Add to this their completely antiquated e-commerce website where you need to click through to the checkout page before you can see the true cost for an item, and this was all a huge waste of time. Don't bother with the travel side of the company either. I just got another telemarketing call from them and the guy wouldn't tell me what the fees were, at first pretending like my membership was still valid in his system, and kept on just beating around the bush. Save your time, save your money and avoid this terrible company.

BUYER BEWARE!! This franchise is going under. Do not give…read morethem $$$ for memberships. You can get better prices by shopping around. They take your money upfront for orders and then ignore requests when looking for updates. I have 2 orders with them for bedroom sets for my kids. I paid upfront and 7 months later I still have no furniture and no one calls you back or takes any ownership. VERIFIED THAT THE CANADIAN OPERATION IS OUT OF BUSINESS.