Williams-Sonoma hasn't changed much in 25+ years, which to me is a very good thing. The mixing…read morebowls I received as a wedding gift at the beginning of the century are still here, a classic enticing the next generation of magazine inspired kitchen dreamers. The sales staff seems friendly and knowledgable without being pushy. They still have the same sale corner which is a great place to buy your after holiday items. I'm actually here quite a bit bc I like to mall walk lol

The people are super helpful and I wish I could remember this one gentleman who helped me, but so…read morepatient he was. I love the products sold, unique and good quality. I absolutely will shop here again and again

We stopped in the Roseville MN Store on Sunday with my wife and we purchased Williams and Sonoma…read moreRapid Boil Tea Kettle. After looking at it online on the website to compare prices we saw it was discontinued. Williams Sonoma Rapid Boil Tea Kettle | Williams Sonoma. The lady who was helping us said she talked to the District Manager who was working in the store and we could get a 20% discount as it did not have a box etc. which we felt was a good deal on a $220.00 Kettle! After we got home, I looked at the item page for car instructions, and it said right under use and care: *For use on gas cooktops only. So, I Then called the store and spoke with the DM who insisted the company made no such gas only product and that if I was not happy to bring it back for a refund. Today I walked in the Store, and the DM was working and was so Rude and Unprofessional that they have lost my business. And people wonder why Ecommerce is so popular!

We normally shop Amazon, but wanted to look at a selection of stove top kettles so we went to the…read moreRosedale store. The staff were friendly, but the manager was rude. We purchased a demo kettle that came without a box or instructions and were told it was non-refundable. When we got home, we found out that this kettle was for a gas stove only, which we don't have. We were looking on the WS website and it was the first thing mentioned about this item. We called and were told we must be mistaken. Went in today to return the item and was treated very rudely by the manager after being told we were wrong to begin with. Know Thy Product, WS. This was a $200 kettle. Staff - 5 stars. Manager - 1 star. We won't be going back and I guess Amazon now has more of our business.

My first impression of this store was Oolala ! So many beautiful items displayed to drool on and…read moreput on a wish list. My adult son and I pickled out a couple items that I thought I wanted to purchase for our friends that helped us with writing my husband's Caring-bridge . I made an effort to return 2 days later before my husband was discharged from St. Mary's and I went in to purchase an item and have it wrapped and the sales person said she was alone and she would not be able to wrap it for me. I understand. She maybe could have asked if I could come back in a bit? I said that I understood but could she maybe put the wrap in the bag so I could wrap the gift my self and she said "no" we have a certain standard to our wrapping. "Ok." I said. I did not then need the item. We drove home from our Mayo visit and I bought the item on line and wrapped it myself last night. I would have preferred to have purchased it there at the store and have had a nice experience..

This is a destination store like no other. It is hard to describe, part museum, great gifts, things…read moreyou didn't know you need in your home. I go to this store everytime I am in Rochester MN.

They have wonderful products. But the Karen (blonde lady, i don't remember her name) was so rude,…read moreand talked crap about us to the other customers right in front of us... you would think if you're spending $500 on a Dutch Oven you would be treated a bit better by the staff. It's upsetting because my older parents had another terrible experience with this woman. So my family will now just deal with Le Creuset online only.

Jimmie Lee is incredible!!! I was greeted when I walked in and informed of all the promotions and…read moreasked if I needed any assistance. I explained that I was in town visiting and looking to complete my bat le creuset collection ( I've been trying to find the bat mugs for 3 years) much to my delight they had 3 in stock! I purchased the mugs, a couple other bat items and asked if they had a box I could use in the back to get them home safely. Jimmie Lee went above and beyond to carefully wrap everything in brown paper/ box them to make the journey back to the west coast. 10 out of 10 recommend!! Also very clean and well stocked store. I'm super happy to complete my collection and meet such a wonderful customer service person!!!!

Ordered two (2) Rockport outdoor dining chairs and a side table on May 12th and was told they were…read more"in-stock" and would ship for receipt the first week in June. Online status says they shipped and the anticipated delivery date is now June 28th. Called customer service and got no answers. Seems to be a recurring theme with Pottery Barn and this location according to other reviews. I've been a customer for years, bought a lot of stuff from them and they just refuse to provide a straight answer. Small goods from in-store maybe, but buyer beware as regards any furniture purchases as they'll charge you and make promises that mean nothing.

When looking for furniture items they have a good selection. Service can be wonderful or difficult…read morewhen busy. I was purchasing floor lamp over a period of 2 weeks due to needing to go back home with measurements etc. once purchase was made lamp went price went up $30. I noticed this a few days later due to mult items purchased. Brought to their attention and they refunded the price increase with no problems. That was nice to experience.

My girlfriends Wusthof knife set had not been sharpened in a longgg time and she mentioned it…read morerecently so I jumped on line and foud Eversharp, it was so highly recommended and only 15 minutes away. So while she was at work I scooped up a total of 10 knives and a pair of scissors and brought them in, the next day I went back and got them and was amazed at the difference. She has been using them non-stop and is so appreciative that they are back to the quaility of cut that is worthy of the Wusthof name.

This is a well run business with excellent customer service and expertise in sharpening knives and…read moregardening tools. I have been using their services for several years now and have always been pleased.