J&b. Are professional efficient. Staff is so kind and understanding. They were literally life…read moresavers for my 91 year old mom terminally ill. They arranged for oxygen tank to travel home with .can't thank them enough

Excellent service and always go out of their way to help. They helped file my insurance claim to…read moreboot.

I was passing through and I had left a part of my cpap at home. I called them and they had the item…read moreI needed. My Flex card was giving them problems and they continued dealing with it until they were able to get approval. They were very helpful and friendly. You should always do business with them if possible.

Great pharmacists that go the extra mile for me. They help navigate thru my insurance and save me…read moremoney almost every month.

The entire staff gives excellent personal service. I will support this local business above any…read morechain operators who treat you like an inconvenience.

Between myself and my husband, we get a plethora of prescriptions filled monthly. I am almost there…read moreweekly to pick up. Most of the staff are friendly and helpful (young people), but there is a woman there that is consistently rude. I choose to go to Adams over the big chains for several reasons, one being that I get a compounded prescription, another reason is that I take a medication that is constantly on backorder at the big chains, and several of the medications are controlled and the big chains are becoming more difficult with controlled medications. They do not have auto refill, wish they did. Sometimes they say they don't have a prescription in their system and then I find out it was sitting in a queue in their system. I can't tell you how often I have caught them in this situation. Another issue I have is that I have multiple prescriptions to be filled at once and I go to pick them up and get all the way home and realize that one of them is missing for one reason or the other. Now what I actually have a serious problem with is the "Fee's" they charge very sporadically for prescriptions. Some months I have no fee on a specific medication, some months it's $10, $20, ect. I have several medications that my insurance covers completely with a zero co-pay, yet they tack on that extra fee charge.... They are "in-network" on my insurance plan, yet they say that they charge the fees because the insurance doesn't pay them enough. They signed a contract with the insurance company, therefore they should abide by the contract that they signed. I have kept everything for over a year and kept detailed records. I have a sneaky suspicion they will either stop charging the fees soon, or stop taking my insurance. I guess time will tell.

RANT ALERT: Medical Disinformation & Pure Incompetence…read more I need a minute, because my blood is absolutely boiling. Today, I called your company in Dothan on behalf of a patient. This patient is on home oxygen and simply needs additional portable cylinders at her house as a safety precaution in case the power goes out. Pretty standard, life-saving protocol, right? Of course, because it's Saturday, they're closed and I got transferred to an "after-hours call center." And let me tell you, the "representative" I spoke to is an absolute, tier-one moron. I explained the exact reason for my call. I gave the patient's name. I gave her date of birth. And what this absolute ditz told me next completely floored me. With maximum confidence and zero brain cells, she tried to tell me: "The concentrator is giving her the same amount of oxygen as the tank, that's why it's called a concentrator." I stopped her right there. "Ma'am, I don't like your condescending tone. I know what a concentrator is and how it works. It takes room air, pulls it in, concentrates it, and delivers it via a nasal cannula. The patient is receiving 2 liters per minute @ 21% oxygen." You'd think she'd back down, right? Nope. This genius doubles down: "No, sir... she is getting the same amount from the concentrator as she would from the tank." Lady, listen to me very carefully. I have 30 YEARS in EMS. Let me break down the basic, elementary-school science of the oxygen concentration in room air--the everyday air we all breathe. The atmospheric percentage of oxygen in room air is 21%. The concentration of atmospheric oxygen does not change with a regular home concentrator. Yes, she is getting 2 liters per minute, which is the flow rate. And yes, that will be the same flow rate from the oxygen cylinder. But the oxygen in that medical cylinder is 100%, NOT 21%! And yet, this medical administrative black hole still tried to tell me that I was wrong and she was right. It is terrifying that people this profoundly uneducated are handling after-hours medical emergencies for vulnerable patients. If this woman were any dumber, someone would have to remind her to take a breath. To Rotech in Dothan: fix your outsourced garbage fire of a call center before your staff's lethal incompetence actually costs someone their life.

I was referred to Rotech to replace my aging CPAP recently and the process went relatively smooth…read more That was until I received an unexpected bill, then a package with "supplies" I did not order. I called immediately to inquire why I received it and to arrange its return. I was rudely stonewalled and firmly informed that I had signed up for auto shipments, which I did not, at least not willingly. The women eventually relented but demanded I pay a $15 restocking fee. I refused, told her to pound sand, then promptly drove to the local office where I dropped off the package to a rep. A couple days later I got an email informing me that they'd accept the return "this time". I don't think they fully understood that they were going to take it back whether they approved or not. Bottom line, Rotech, like many medical supply companies are predatory in nature with hidden agreements, overpriced products that are found cheaper online, and fraudulent fees that most people won't fight. Whether you use them or another provider, be very cautious and stand up to their shell games and grift.

Friendly staff. Great place to fit your needs. I totally recommend. I know from personal…read moreexperiences.

National Seating & Mobility - My Personal Experience…read more Overall Rating: (2/5) This review is based on my personal experience obtaining a new power wheelchair through National Seating & Mobility. The good news is that I ultimately received my wheelchair in approximately 18 days from evaluation to delivery, which several NSM employees told me was virtually unheard of. The equipment itself met my expectations, and I appreciate the efforts of those employees who stepped in and took ownership of my case. Unfortunately, I do not believe the process would have moved this quickly without constant follow-up on my part. I spent countless hours making phone calls, sending emails, documenting every step, and escalating my concerns to local management, corporate leadership, and even NSM's ownership. As a customer who depends on a power wheelchair every day, I should not have had to manage the entire process myself. The biggest problems I experienced were: Poor communication. Lack of proactive follow-up. Limited transparency regarding the status of my order. Having to repeatedly request updates instead of receiving them automatically. Feeling that customers must become their own case managers to keep the process moving. To be fair, once my concerns reached senior leadership, several individuals responded professionally and helped move the process forward. I especially appreciate NSM Corporate VP Mike Peters and the employees who took ownership and ensured my wheelchair was delivered. My overall assessment is that NSM has dedicated employees, but the company needs major improvements in customer communication, case management, accountability, and transparency. Customers who rely on mobility equipment deserve regular updates without having to repeatedly call or email for basic information. I sincerely hope NSM uses customer feedback to improve its processes because no one who depends on a wheelchair should have to fight this hard simply to receive medically necessary equipment. Final Rating: 2 out of 5 stars.

They give good service most of the time. My only complaint is I pulled up to drive up window today,…read moreopen sign was on, lights were on and it was probably 20 seconds before closing time. Instead of opening the window and saying "I'm sorry, we're closed " she barred the window shut and turned off the lights while pretending not to see me. Poor treatment of customer.

Positives: Delivery offered Great selection of gifts…read more Pharmacists are knowledgeable Negatives: Customer service Medicine was not ready the two times I've been through the drive-thru. Asked to circle around, but turns out medication was ready. Not easy to transfer prescriptions. Staff very confused on how to bill multiple insurance companies.

Thank you. I appreciate the customer service and everyone answering my questions. I can sleep well…read morenow with my new equipment.

The place was empty and it still took 4 hours to see a doctor. After waiting 3 and 1/2 hours my son…read morefinally got taken to the back room and we waited another an hour hour and a half. For what doctor's charge when your business is empty, you would think they could get someone in to see him before that.