Cancel

    Open app

    Search

    The Mercantile Ouray

    5.0 (1 review)

    Services - The Mercantile Ouray

    Gift shops

    The Mercantile Ouray Photos

    More like The Mercantile Ouray

    Recommended Reviews - The Mercantile Ouray

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Diana Z.
    0
    137
    443

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Telluride Trappings & Toggery

    Telluride Trappings & Toggery

    4.4(14 reviews)
    9.7 mi
    $$

    This is an awesome store - pretty large inside with a great selection of items and accessories at…read moregreat prices. I found a beautiful flow-y long dress that I wanted to purchase for a Father's Day dinner in a few weeks that fit like a dream. I tried it on inside and easily made the choice bc there were only two left. This store has tons of cute items like shorts, t-shirts, sweaters, jeans, dresses, tanks, tops, shoes, jewelry, stickers, even cups and hats. They even had a super small sale section in an upstairs annex as well as a rack out on the sidewalk with items discounted. The following day - before we went for a hike and headed out of town - my friend and I walked by on our way to coffee and I saw the dress I had purchased not more than 24 hours before discounted by 20%. I grabbed it and took it inside and asked the gal behind the counter if I could get a price match since I had just bought the exact dress. She said when they have two items or less they do that... they had two when I bought mine. She said she'd have to ask the manager/owner and I said, "Please do". Fortunately, she was right around the corner and she came over and easily said, "Of course I'll do that" and they refunded me $25. She was so nice. She said she totally understood and she was going to wear the same dress to a wedding that weekend. So friendly, and such an easy thing to do. Highly recommend. I went into a few of the other shops while here and no one was as easygoing and friendly as this shop.

    Wow! I love this store. They have a huge variety of sweaters, jackets, coats, tops, jeans, hats,…read moregloves, scarves, jewelry, shoes and boots, etc. for women. Plus items for men and children. The employees were friendly but not pushy (unlike the apparel store a few buildings away).

    Photos
    Telluride Trappings & Toggery
    Telluride Trappings & Toggery
    Telluride Trappings & Toggery

    See all

    Bjorkstam Hat Company

    Bjorkstam Hat Company

    4.0(4 reviews)
    69.2 mi

    Prospective customers should be aware of the scheme at this shop facilitated by its owner. After…read moreinvesting in this store, I later became aware that the "custom-made" hats they sell are actually cheap, mass-produced, factory-made hats with minimal modifications made to the interior and a few decorations added to the exterior. This business is run without integrity or compassion for its customers - the owner is manipulative, rude and full of empty promises. It's become clear that they are under the impression that they have no obligation to quality craftsmanship, honest advertising or attention to customer service as a business. I recommend the business consider rebranding as a hat decorator and adjusting the pricing structure and advertising to reflect the poor quality of their "craftsmanship" and product offerings. ------------ BACKGROUND: I visited Crested Butte in February 2022 and was excited to see a boutique "custom" hat shop in town. My boyfriend had a hat made in a different ski town last year and I was excited at the prospect of having my own made. Unfortunately, the owner was unable to fulfill many of the promises that were made to me in the store. We ran through the options for materials, shape, etc. and took measurements of my head. A turnaround time of 4 weeks to "build" and ship the hat was communicated to me at the time of purchase. After 6 weeks went by, I contacted the business to follow up on the status of my order. They sent an unapologetic reply about production and shipping delays with no explanation of why the "frequent updates" I was promised during the appointment were not fulfilled. I finally received a package in the mail about two weeks later that definitely did not match the description of what was agreed upon during my appointment - and certainly did not meet the expectations I had for a $650 custom-made hat. Initially, I was under the impression my head was measured incorrectly, as the hat barely fit over the crown of my head. The stitching was also incredibly sloppy, a distinct contradiction from the hats on display in the store. I waited about two weeks to see if the hat would potentially "break in" and fit correctly, but did not see any improvement. I emailed the business again to explain my concerns, carefully describing the issues I was experiencing and extended an invitation to speak further on the matter. After 3 days with (yet again) no reply, I followed up and was met with radio silence. At this point, having no offer for resolution from the merchant, I filed a dispute with my creditor for the transaction. After another three weeks went by with no reply from the shop, I decided it was time to seek out an alternative solution - I brought my hat to a local hat shop in NYC for alterations. When the hat maker in NYC inspected the hat, it was explained to me that the hat I purchased from Bjorkstam was a factory-made hat with minimal modifications made and decorations added. This was particularly troubling to hear, as the hats are expressly sold as custom-made and handmade on the Bjorkstam website, on their social media accounts and in the physical store. The owner finally decided to reach out after becoming aware of the disputed charge. I replied promptly and explained that I already sought out an alternative solution through alterations and that the creditor had already closed the dispute. The shop owner continued to send combative, aggressive and threatening emails to me. After weeks of this, I decided to she wasn't worth the exhaustion, so I paid her directly and requested an additional statement credit from Amex - they agreed it wasn't worth dealing with the owner and issued me the credit. Glad I didn't end up losing any money on this! Very thankful I have consumer protection from merchants like this through my creditor. All said, I recommend anybody reading this review to not invest any time, money or energy into this store - you'll be provided with a hat you can buy for much less at any major hat store and have to endure the unpleasant and exhausting experience of dealing with a dishonest shop owner.

    What a great place! You can walk in and meet the owner making hats - and she takes custom orders!…read more I highly recommend!

    Photos
    Bjorkstam Hat Company
    Bjorkstam Hat Company
    Bjorkstam Hat Company - Storefront

    See all

    Storefront

    The Mercantile Ouray - hats - Updated July 2026

    Loading...
    Loading...
    Loading...