Currently a resident. It's been frustrating not getting assistance with a package I needed in a…read morespecific time. I went in person at the office twice to get help. First time I was told to dispute with Fedex. Second time, I explained that I can tell which mailbox it is based on Fedex's delivery image, so if they can assist with opening it that would be great. Filing a dispute would have taken way too long. I was told they would call me when someone is able to open the mailbox, but no one ever did. I tried to go to the office a couple more times but no one would be there. I even tried calling and left a message but no one got back to me. I understand that it's on Fedex for not coding the package correctly therefore I did not get the correct code to retrieve it, but I feel like it was an easy fix on their side, and they chose to not be helpful. So much for luxury apartment.

Parking situation is absolutely ridiculous. Having to pay $5 daily just to guarantee parking after…read morepaying $2000+ per month is preposterous. They should put less of the budget into hosting unnecessary events and more into opening up accessible and free parking to residents. People used to have to park in the fire lane because parking would fill up so fast but they resorted to sending their security to slap down parking tickets on all cars parked in those marked areas. Would definitely not recommend living here if your household has more than one car. Wish they would have disclosed all the parking troubles when I first toured. It's a shame the parking is pretty terrible because I enjoy all the other amenities this place has to offer.

The whole complex is so inviting, clean, and feels like home! The staff are all so kind, great with…read morecommunication, host fun community bonding events, and do a great job at maintaining a lovely environment 10/10 recommend

I've lived at the Arbors since 2018 and it's been nothing short of perfect (I'm not exaggerating)…read more I'm writing this review not because the other reviews did not do it justice, but because I didn't realize how great this apartment is compared to other apartments in the Davis area reviewed on Yelp. There is no wonder why people literally wait 12 hours to reserve an apartment in-person on lease day. Pros: -The management is professional and responds quickly to maintenance requests. -The apartment complex is clean and the apartment itself is spacious. You really get what you pay for. -Laundry facilities, pool area, fitness room, and clubhouse are all great and clean. -There's enough car and bike parking. You get one permit for each bedroom. -Sacramento Elite guards the complex at night -Located right next to bus lines -Located right next to In N Out Cons: (honestly these are not even the worst problems you could have with an apartment) -You can hear noise from neighbors walking outside and upstairs -The train constantly blows the horn as it passes (but you get used to it) -Bikes get stolen constantly (this happens everywhere in Davis) -There is a large homeless and drug addict population near the train tracks and In N Out (like you literally can see them shoot drugs)

I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

I enjoyed my time there. Property was clean, safe and well managed. Nory, the property…read moremanager/community director, is fantastic! She recently reached out to me to help me with a minor issue (when she had no obligation to help me since I was a tenant 6 years ago). Thank you Nory! I highly recommend this apartment for those looking to rent in Sacramento.

Vimal in Pcket area Sacramento is the best. Very personable and very professional. I have lived…read morehere almost 14 years, I've gone through many managers, but I am so happy to stay here based on the quality of the service with both the maintenance and the front office. Vimal is available anytime with anything. And response very fast so thank you pocket/Hiddenlake maintenance crew

This review is solely my interaction with Tony Hernandez, Leasing Consultant. He is AMAZING! Follow…read morethrough is probably the best I've seen and it felt genuine! While I didn't choose this location, Tony put in great effort, was responsive, went above and beyond to show photos of the unit, and followed up almost daily. I truly appreciate you, Tony and thank you! I wish every Leasing Consultant was as thorough! Give this guy a promotion!!!

Just moved in, very happy I am here. Great leasing staff and great management company. Great…read moreproperty!!!

I rented my LoftWorks apartment sight unseen as I didn't have a chance to apartment hunt before I…read moremoved to town. I am happy to say that I moved into a lovely, clean loft in a quiet (for downtown) building that allows dogs, and is well cared for. I haven't been here long, but my first impression is that these folks do good business and deserve the accolades.

t rent here unless you have no other options. I would never have renewed my lease had I known the…read morenew corporate landlord would be running a very profitable "utility fee" scam. The new owner (C.G. Falls is one of the shell companies identified as owner) bought the property in November and the nightmare started immediately. The last owner was also a corporate one but they were transparent about how much your rent would be each month because it's in the lease (which is a binding contract of course). This owner includes the monthly rent in the lease, but they also include a shady addendum that vaguely states that utility fees above your monthly flat fee would be billed as "excess utilities fees". They originally charged a flat fee as the base utility fee. Mind you, this is just for water, sewer, and trash. Of course, the company immediately increased the fee from $70 per month to $85. From the very beginning of my lease term, the owner charged these fake "excess utilities fees". I was annoyed, but the first month it was only about $20 so I didn't think too much of it. The next month, they charged me $40 above the $85 fee. Then, in March, that extra fee jumped to $80. This was in addition to the monthly flat fee of $85, so the total fee I paid was $165. Then, April, the company stopped collecting the $80 flat fee (without any notice), so I was charged the supposed full amount of usage, which had magically jumped to nearly $200. When I paid the rent today, I found out I was being charged $300 above my monthly rent. This is an illegal monthly rent increase. And keep in mind these extra charges ONLY increase each month and never decrease. Fluctuations in utility charges do not exclusively increase and County utility fees do not increase every month. The company gets away with this scam by using a system called Ratio Utility Billing System (RUBS). This allows the landlord to rob residents blind because it lacks any accounting of the fees and is deliberately opaque, making it impossible for residents to see how the fees are calculated, so the company charges whatever they want every month. It's basically a side hustle for the company. The reality is that you NEVER know what your rent is-just that it will be higher every month. You do not have any time to question these extra fees. And you will never receive an accounting or a copy of the master utility bill to review. I have requested both and been blown off. Instead, the owner uses "ledgers" to show tenants how their total rent was calculated for that month. They just put any amount they want. The ledger just namee each utility item and your supposed usage charge for each. SCAM! These rent increases (since this what the scam really is) are unlawful. Again, think twice about renting here-at least while this company owns the property. You will be stressed every month- especially if you are on a tight budget. Each month I am frustrated and angry. Dealing with this has become hell. Remember that, because of these fees, rent increases every month and you never know how much you're expected to pay, making it impossible to budget. I've lived here 7 years and was happy until now. I was never charged anything more than my monthly flat fee for utilities. Now, I regret renewing my lease. This company needs to be put out of business. No one should be expected to live with the constant stress of not knowing how high your rent will be because of these fake fees. At this rate, it is likely to double and then some in the very near future. If you are thinking about renting at the Falls at Arden, you need to seriously think about how much rent you can afford. If possible, talk to current tenants about these issues and how they are dealing with paying more every month. At some point, it will become unsustainable and you will have to move. The company uses the housing crunch to squeeze tenants for every penny because there isn't enough available housing. Do you really want to deal with this? I know I don't.

Before the new management takeover in November, there have been no problems at all. Any issues were…read moreresolved and any upcoming dates were announced to ensure the residents knew of all documentation. Since new management there has been very slow replies and very little urgency to ensure that all maintenance issues are resolved or even responded to. New management also is irresponsible with lease terms, providing no updates on how to renew/ vacate, provide no official documentation at all. Have also called office multiple times, all within reasonable open hours, there was no documentation or phone log of anything, no information written for any requests. Had to send in a screenshot of call because they cannot document anything on their end. Really irresponsible management, although they are polite, I expect that the rent and utilities that I pay also go to the actual management portion of these apartments. It does not seem that way anymore.

I lived in this apartment for three years and would like to give it my highest praise. I had one…read morebedroom apartment, but I had to move because it was too far from work. But while I lived there, I always received excellent service: security, constant monitoring, convenient rent payments via the app, and if anything broke, it was always repaired very quickly. The management was very responsive, and most importantly, when I moved out, my security deposit was refunded very fairly. No one will charge you more than necessary. Absolutely any problem can be resolved with the management during business hours. I really appreciate them and thank them!

I really liked this apartment complex--from the community environment to the interior layout,…read moreeverything left a great impression on me. We've been in Sacramento for just over a week and toured more than 30 apartments, and The Regatta Apartments was by far my favorite. The staff were also very attentive and responsible. The only reason we didn't end up renting here was because it went a bit over our budget. Otherwise, it would've been our top choice!

Really disappointed with this complex. I paid the application fee, they ran my credit, and then…read morecompletely ghosted me for days with no follow-up at all. They even acknowledged my situation and promised to rush the process, but never actually did. The website hours are misleading -- they're not open for tours Tuesday or Wednesday, and Sundays are closed for everything. The phones never get answered, and it honestly feels like they screen calls and only reply when they want to. The staff were nice when I asked about tours, but that's about where the good experience ended. The pictures look amazing, but don't get your hopes up -- communication and follow-through are seriously lacking. I have yet to tour.

It's impossible to get hold of someone from the leasing office. I am relocating from out of town,…read moreso I have been trying to arrange apartment tours and have called at least 3-5 times for two days in a row. No one answered. I then emailed. Of course, they called me when I was walking through airport security. I told them I would call them right back. Called at least 3x again, no response. Email- no response... I decided not to tour. If they treat prospective residents this way, I can't imagine the communication once you sign to live there. Had high expectation.. Very disappointed

I had intended to stay only a couple months, but now I've been here for almost a year...and I can't…read moreimagine a better place to live. The Crest apartments are lovely with great windows, warm gas fireplaces, and perfectly arranged kitchens. The location is superb...within five minutes of the American River Trail and Old Fair Oaks Village. You can hear the summer concerts in the park from my balcony. If you don't want to swim in the river, the Crest has a pool and hot tub. On top of all that, Tammie, Irene, and Ken, the property managers, are incredibly helpful and friendly. Due to selling my house more quickly than expected, I signed up with the Crest within 24 hours of deciding to find an apartment. So I've looked around a little bit since I moved in, just to check my decision. I can't find anything comparable to this great apartment...with respect to price, community, amenities, and location.

This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

What should have been a simple move-out turned into one of the most stressful rental experiences…read moreI've ever had. I moved out two weeks early, completed a pre-walkthrough with maintenance, and was told everything looked good. I even paid to have my apartment professionally cleaned. I left the unit in pristine condition -- no children, no pets, and no excessive wear. Then came the nightmare. After days and weeks of calling, leaving voicemails, and trying to speak to an actual human being, I got almost no communication. When I finally received information, I was told I owed nearly $600 beyond my deposit. On top of that, there were confusing and inconsistent lease terms -- I signed what I understood to be a 12-month lease, yet somehow they claim it was 13 months. My move-in was 4/16, I moved out a year later on 4/20, yet I'm being charged through 5/7. That math makes absolutely no sense. To make matters worse, when I went online to pay what I thought was my remaining balance, the system showed I owed over $1,200+ for a single week. The lack of clarity, accountability, and basic communication is beyond frustrating. The staff seems to have zero authority to actually resolve anything. You get passed from one person to another, with no real answers and no follow-through. And perhaps most concerning -- two weeks before moving out, I was verbally threatened and called obscene names by another tenant. I reported it to security and staff, left messages, and never received a response. This complex may look nice on the outside, but appearances are incredibly misleading. Between the lack of safety, nonexistent communication, billing confusion, and complete disregard for residents, I would strongly caution anyone considering moving here. DO NOT MOVE HERE if you can avoid it. You may end up paying far more than expected -- financially and emotionally.

I had to edit my original review on google because of the new management of the property. I went on…read morevacation I forgot about the parking lot being paved. Instead of them calling me the tenant they towed my car and cost me $480. I got a call from my lender telling me this two days later. William who was initially there when I moved in three months ago was amazing he called me when I was heading to work he says I don't want your car towed. (I came back and they didn't even pave my driveway just a white mark.) I reached out to the Sr manager and she says she put a note on my door my car was towed. (Nope she did not see pictures.) Right when I came to talk to the Sr property manger the deputy manager an African American young lady was rude to me when I asked to speak to sr manager and she begin to argue with me and threaten to have me thrown out. The Sr manager came out to calm me down after her employee attacked me and started arguing with me. She said she would call and five hours later no response. Which left me to do this. I have only been here three months I had a problem with my bank. I got a notice on my door I went straight to the bank and got a cashier check that they still screwed up but was able to fix when they went to cash it. They flagged my account and now I can't use blt rewards. And it makes me look like a bad renter. These people need to be really screened prior to hiring. I added pictures after getting my car out of impounding they couldn't even put a note on my door to tell me my car was impounded. I was out taking my daughter to orientation for college in Illinois. If my lender did not call I would have come home to my car gone and at least a courtesy notice. In stead I would have had to file a police report because they were negligent to provide details. I hate putting reviews like this up but people need to be aware of these actions. My original post was 5 stars I dropped to one. Look at the pictures guys now tell me does this warrant my car being towed away. And this is my designated parking slot (Someone needs to contact me so I can put the excellent review back up for the great maintenance crew who deserve it.)