My husband was having issues downloading emails on his phone. We have always gotten phones through Mobile shops at Zehrs, so we went there to see if we could rectify the problem. We arrived one morning last week and were looked after by Komalben Thakkar, who was patient and kind, and helped get our emails back. Within fifteen minutes we left the store, having had a great experience. Many thanks to Komalben! read more

I am writing to formally express my disappointment and concern regarding an extremely poor customer service experience my family and I encountered at The Mobile Shop - Bayfield Barrie location during a recent phone upgrade and trade-in process. This situation involved repeated misinformation, contradictory explanations, and a lack of transparency that ultimately left us feeling misled and disrespected as long-time customers. We left the store feeling frustrated, disrespected, and honestly violated as customers. At multiple points throughout this process, we were given conflicting information, blamed for internal miscommunication, and denied transparency. We were patient, polite, and accommodating throughout what became an unnecessarily drawn-out and stressful experience. We are repeat customers who have purchased multiple phones and plans through The Mobile Shop. Unfortunately, based on this experience, we will not be returning as customers, nor will we recommend this location to anyone. We will be contacting the district manager with more details and believe this situation warrants review. Proceed with caution when dealing with this location and manager. read more

We purchased two new phones through this location and the service was very good with the exception that I've never been able to set up a voicemail. I've contacted Rogers and followed their prompts that my phone number is not recognized. My payments to the same account are however, gratefully received each month. I've tried to reset passwords via the Rogers/Shaw app and by the time you receive the number to reset you can't get back to the reset page. I called the Zehrs store and a lady told me to come to the store and they would call Rogers direct. When I attended the store the lady was not there and her colleague was absolutely clueless and went through the motions I had explained and oddly enough, got the very same results. These guys are missing the customer satisfaction definition. I will be writing Rogers directly (if I can get by the "customer service" bots. To management at The Mobile Shop, train your staff or buy a sign that states we will be back at xxxx to SERVE YOU. My time is money also!!! read more