The owner is a grown man but young, I say that because I think that our area needs more business minded people in that age category to be able to provide service. I called before I showed up and the woman that answered the phone was very polite, informative, and her speech was clear and warm. The owner helped me directly, and seemed very eager to ensure that I was taken care of. He was very professional and didn't put off any management airs. What I mean to say by that is, he seemed professional and efficient enough that you would have expected him to be considered a top employee at the shop, but he didn't act like a person who was above being on the floor engaging with customer service. He seems like he wants to serve the community. The same polite and attentive attitude was possessed by everyone at the shop, and the shop itself was clean and organized and I got the impression that they could compete with big corporations in terms of service while also being the kind of community business one wants to support. I see another review where some parts were unavailable for a fix, but when I consider his chief complaint, I think perhaps the review was too harsh (by his report he payed what is, in my mind, something like a reasonable diagnostic fee, would have left knowing just what was needed, and just had to hunt for parts. This was 2021, and was just about the same time that as a Parks Technician for the city of Danville I began to notice we were having a hard time getting our chainsaws, trimmers and riding mowers fixed because of supply chain). As a Parks Maintenance Technician, I have seen a lot of guys in the small engine repair arena, and everything I've seen so far inspires confidence. I really don't know what the outcome of my mower will be yet, but I do know that if the news came back that there was something quite involved going on with it, I wouldn't be surprised because of it's history, and I wouldn't have any reason to doubt the proficiency of the staff at the shop. I recommend this location for those who want to support a quality local business. read more

Very disappointed with them. Had a chainsaw serviced there couple years ago. Ran great for few days then it became hard to crank until I had to replace carb from Amazon. Been running great since. Second, I went in to order a coil for my mower. Quoted $76. Which I thought it was over priced. While waiting for the estimate arrival time. I discussed a new mower with salesman. When I got back to parts counter the quote went to $107. I refused to pay that. Drove across street and bought a in stock coil at $40. I think they have lost my business. read more

Brought in my mower to have the pole cord replaced. They had it for a month. He kept telling me you'd be ready in a couple days. I finally stopped in and they hadn't even looked at it yet. Turns out they needed to order part. Tell me they would order it that day and they will get it back to me as soon as possible. A week later I called and they hadn't even ordered the part yet. I took the mower back in brought it somewhere else. They told me to order the part myself and showed me how to install it, which was probably five minute job would never ever go back to this place again terrible customer service. read more

I purchased a $1500 Scag 21" Walk Behind Mower. I used it twice, then the mower became very hard to crank. I took it back to the Mower Store and it cranked okay for two weeks; now we are back to not cranking again. Pulling the cord will wear you out. Don't buy this mower unless you want a mower that's just taking up space and you can't use it; but you can get a lot of exercise pulling the cord. read more

WARNING.. TAKES ADVANTAGE OF OUR SENIORS. My mother, a 64 year old woman, sent her lawn mower in for repairs. They didn't know about me till the end. The belt keeps breaking. It has broken 2 times already in a short period of time. One of those belts was from them a month and a half before.. The steering and the deck wouldn't work properly. They had the lawn mower for over 5 weeks. Then took 5 days just to deliver it 3 miles down the road. They told me the only thing they did was put a new belt on. I could have done that in under 10 mins. I looked over the mower right after they dropped it off. They put the belt on wrong. The belt was supposed to be on the left with no friction. The belt was tightly against a metal bar. If i didn't see this and ran the blades. The belt would have broken soon after. The owner or main manager didn't care. He was supposed to come over and look at it later when they closed. He came over and gave me some of my money back and told me not to use his business again. He denied doing anything wrong. 7/4/2023 UPDATE. BELT BROKE AGAIN. I told them it would break. I would never go back there. there mechanic cant put on a very simple belt. They might be nice right away. But they will rip you off if they see an easy target like my 64-year-old mom that didn't know anything about this stuff. Please spread the word. There's no need to take advantage of our seniors. read more

The Mower Store - Outdoor Power Equipment Services Near Me - Martinsville, Virginia

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Last year we had a tractor repaired there and it took 6 months to get back to us they claimed waiting for the parts. Upon return there had been a brand new battery in it which was missing. They put a battery in that has been nothing but problems. Proved it was a new battery and they will do nothing to help. Spoke to a detective who says it is larceny what they have done. Would never recommend this place or return to them ever. Also have heard bad service from other people. read more

The Mower Store is great! They rearranged it and it looks great! Great equipment and prices.

I had a chainsaw that was broke and carried it to these guys they confirmed it was broke. Said they would fix it for $170. I agreed. Waited 3 weeks and called them back to find out what was wrong. They informed me they couldn't get parts for it. SOOOO they couldn't fix it. Fine these things happen but they charged me $25 for telling me it was broke. I got NOTHING but a $25 bill. I was considering buying a 50 inch Zero turn but won't now for sure. I mean if am dissatisfied with a chainsaw I sure as heck ain't going to risk an $8,000.00 mower with them. I let them know I wouldn't be back and they did wish me a nice day. I guess that's something. read more