This was a great experience for me!! This was my first time getting a Brazilian and the staff was…read morefabulous. Breanna at the front desk was great and Alisha did awesome walking me through everything for my first time. 10/10 Would recommend this business

My first time to have a waxing. I was as nervous as giving birth to my first child. It was the best…read moreexperience I could have ever had. The receptionist was super friendly and loved her hat. and her earrings. She looked so cool. Alisha was assigned to me. What a awesome person she is. She explained everything to me and was gentle as could be. She is the best for first timers although I want her to be my go to person. In my opinion this was an fantastic place to go for your first time or every time.

I frequented this location twice a month, for at least a year and mostly without an appointment. I…read morewas always in disbelief how they would try to give me a nail person who could not speak english and clearly not licensed in TN. Every time, I always refused this scam, from VS Nails, they tried it on me at their other locations I frequented as well. So beware! My last and final visit, she cut me while giving me a pedicure. This visit also caused me a pediatrist bill.

Daughter and I went for pedicures. No wait time and water temp was hot like I like it. Was offered…read morewine, water and soft drinks. Nail tech did a good job, just didn't tell me he was done and he walked away. I thought he would come back and remove the toe separators and put my shoe on but he didn't. Most nail salons do this. Also didn't put lotion on legs and feet like most salons.

I had my facial with Hannah. She was awesome. She did a consultation and we talked about my price…read morepoint and came up with the Red carpet facial. I was nervous about the dermaplane bc with my PCOS I tend to be on the furry side and I am a firm believer in waxing. It's been a few weeks and my skin still feels amazing. And no stubble feeling. The chemical peel was very mild. She also did an extraction. I am a HUGE fan of that. The pores on my nose actually shrunk! I can't wait to book another appointment. It is the ultimate way to relax.

Scheduled an Acne Treatment facial here and Kate did an AMAZING job!! They offer numerous types of…read morefacials and treatments for your skin needs. The atmosphere/staff was amazing --And they're very knowledgeable on skin care! Picked up some new cleansing products on my way out and I haven't touched my old products since. Eminence Organic products work WONDERS on my skin! Will definitely be back next month for another facial. My skin feels & looks amazing!

Shelia is absolutely fantastic! She has been doing my hair for several years. she has designed my…read more hairstyle for every event. This place is a very homey and quaint hair salon with a friendly environment. All the stylist are very helpful.

This quaint little hair salon nestled in Collierville Tennessee is unique as the people who work…read morethere at the salon . Shelia has been doing my hair for quite some time I've known her and followed her all through her time ever since the salon opened up and even before that .Shelia does a wonderful job on my hair even worked on botched hair jobs from other places.She's great at color highlight low light, even blending in the stubborn white and a wonderful job cutting styling hair long or short all hair types.The staff are very friendly. I totally recommend this place and ask for Shelia .

Traveling through Memphis, the Brow Girl got my brows under control! Thank you, thank you!read more

My first negative review ever. I called to make an appointment for brow tint only as I have been…read moregrowing brows with serum for a year and needed the grays tinted. My brows and lashes are dark brown with a bit of gray. She said tint and shape, I said tint only. She said fee was $20. Got to appointment and again she said tint and shape and I again said tint only. She talks me into tinting eyelashes also. As she's tinting she doing some rubbing which ends up being shaving. She then does a bit of plucking which ends up being plucking the gray hairs I came to have tinted. She hands me a mirror and my brows are GONE! A fine line of brows left which are not even on both sides. So shocked I can't comment. She then charges me $100 which I pay like an idiot! Additionally I can't see any tint on my lashes.

The customer service and the esthetic of the establishment was Amazing. Also my first time doing…read morecolon hydrotherapy was so relaxing. Most definitely 10/10.

10/10, highly recommend!! I was referred here and I will be coming back very soon! Staff was…read morefriendly and knowledge, and my experience was pleasant!

I came in for a Brazilian wax around 5 PM on November 17, 2025. The building was clean, I was…read moregreeted right away, and the acting manager took me back for my service. She gave me a moment to get settled before starting, which I appreciated. The wax itself felt a bit rough, but nothing out of the ordinary. I was on the phone with a friend to distract myself, and I began to notice she kept going over the same areas repeatedly, almost as if the wax wasn't grabbing the hair. When she finished, she let me check the results--and that's when I noticed that about 75% of the hair was still there, just broken off the way it looks when you shave. I tried to discuss it with her, and she attempted to go over the area again, but the wax still wasn't picking anything up. I was disappointed and asked for a reasonable solution, especially since I now have to wait for the hair to grow back to at least 1/2 inch before anyone can fix it. She told me she couldn't offer a discount and that I was still responsible for the full balance. When I asked to speak with the manager, she told me she was the manager and that the head manager wouldn't return until Wednesday. When I asked for their contact information, she refused. After pushing the issue and explaining my concerns, I was eventually offered a free service. Overall, the service was poorly done, and as a loyal customer for years, I'm extremely disappointed. My wax feels prickly--like porcupine quills--and that's absolutely not the result I expect from this place. So disappointed.

I've been here a number of times and every single appointment has been stellar!…read more The rooms are comfortable and clean. The staff is friendly and professional. I've gotten a Brazilian every time I've visited and I've been so happy with the results. I also appreciate the wax they use as I feel like it works a lot better (and causes less pain) when compared to competitors in the area. Highly recommend you check them out!

HORRIBLE EXPERIENCE!!!…read more I have been here several times and have never had this happen. I get regular full face waxes due to a medial condition that causes excess facial hair. My waxer continuously asked if there was anywhere else. Yes I want a full face, I expect a full face. The wax was extremely painful and left me cuts and bruises on my face. I specifically told her brow shaping, but it doesn't look like she did anything except leave bruises. I never complain but I will NOT be going back! (Posted on behalf of my sister)

I have been going to Gould's for a couple years. When I needed an emergency haircut they were able…read moreto fit me in that day with another stylist who did a wonderful job too.

I have a gift card- which has NO EXPIRATION DATE LISTED- on the card or the envelope. I drove from…read moreout of town today to use it & was told because it was an "older" gift card that it was no longer valid. They even had a master list & were able to look up my gift card with my name & information. I still have the actual gift card- which AGAIN HAS NO EXPIRATION DATE LISTED. I think it is RIDICULOUS to not honor this gift card! I won't recommend this spa to anyone. Their employees are not friendly and the management is TERRIBLE! They didn't have a problem taking my cash for the card- but can't honor it now? THIS IS THEFT! They stole $75 from me and I will be reporting them to the BBB & leaving negative reviews on every platform until my gift card is honored. PLEASE DO NOT GET SCAMMED FROM SPA COLLIERVILLE LIKE I DID. Do not purchase gift cards or ANY services from Spa Collierville! They will not honor gift cards and make up that they have expiration dates. SCAMMERS! THIEVES!! LIARS!! UPDATE: Company responded with a false allegations that I was disruptive in their clinic- but when asked for video evidence they could not prove it. So they also tried to slander me and have opened themselves up for legal consequences . Admit you are scam artist and liars. Don't you dare tell me I was rude or disruptive because I wasn't. Be careful because I would win in a civil suit . make sure you stay the facts and not more lies and BS . You still have time to make it right and I will correct my reviews and revise my complaint. I just want products what my card was purchased for. You obviously can't refund my credit card because it is expired. That was foolish to offer since we both know that can't be done. I am willing to buy product and spend extra $ if you honor the card

had the best massage ever. and I've them for decades ! Amber has the best hands. she did…read moreexactly what i asked, loosened my neck and got rid of the knots in my shoulders. i'll be going back once a month as maintenanc.