Janel was the best. She was an excellent therapist and provided much relief for my neck, shoulder, and back pain. She was friendly and knowledgeable. I highly recommend her! read more

Booked what I thought was a couples massage on the website. Once there we were split up and I didn't get to enjoy the massage with my girlfriend. I was under the impression if we make an appointment together we would be together. Me and her were sad that we could not be together for the time of the massage. Would not come back here for a couples experience. It did feel a little unorganized, when I was there, there was atleast 5-6 people waiting for a massage. Once you got a masseuse you would enter the next room to discuss what parts you want worked on, its a small narrow room and about 4 customers were in the same room at once on top of whoever was going to massage them so 8-10 people total, it became cramped and echoey and we were all talking over each other and couldn't hear each other. Just bad timing? Then you enter a 'main room' where all the massages take place, your area is enclosed by basically sheets. So you cannot see who is getting a massage next to you but you can hear, so I feel like privacy was low. I feel like I couldn't say anything to my masseuse because I didn't want to disrupt anyone else's massage. I would suggest more or larger rugs for where we are getting a massage? Feels wrong to get a nice massage then get dressed and have to walk on concrete for a moment with your bare feet. But credit where credit is due I did enjoy the environment reminds me of a Hawaiian aesthetic. Staff was friendly and did not have any issue there. The massage I received was two thumbs up and felt good afterwards. I would recommend this place if you are by yourself, not a talker, just want to get a massage and leave. If you are looking for an experience with someone you're in a relationship with and want to be with each other during that experience you are not going to get it, I would look somewhere else. Tl;dr + Friendly staff + Great massage + Environment - Privacy concerns - No couples experience read more

as always Ms Julia and her magic hands found the areas that needed attention. she does her job so well! added bonus my favorite receptionist was working so service and massage A+++ read more

Super shady massage place. I went for a massage back in September. They coerced me into signing up for a package. I did, but as I suspected, I do not have the time to get here for monthly massages. I canceled the membership back in November & they are still charging me monthly. Just disputed it with my credit card company & reached out to them. I don't care for unethical establishments & I would say this is definitely one of them. Very disappointing. read more

Always a great experience here! From the moment you walk in, to the massage experience. Javier my go-to massage therapist always deliver excellent work. He listens and works on my problem areas that I need more focus on. read more

I can not recommend the NOW massage and specifically Patty enough! Not only is the space so aesthetically pleasing and relaxing, but Patty was such a healing massage therapist. I booked the Healer massage and her warm energy was exactly what I needed. She went above and beyond to give me exactly what I needed. Thank you Patty! read more

I went for second massage from NOW They are the best massage I have ever had !!!! Added on the scalp massage. Not sure what product they use but my hair has never look/felt so good. Entire experience from the time I walked in the door to checking out was first rate. This salon knows how to do things right Carrie is amazing. -- Will be back read more

we shall see about the service, but I setup my online account, confined via text my appointment, and still got a call today explaining that I needed a name on file. when I called back to I provide my name the agent held me for a few more minutes confirming my number (which she called me on), I shared with the agent that I didn't have much more time to spend on the phone- which set her off as she started yelling at me that not all the online information transfers etc.. and then she abruptly slammed the phone down in my ear. I hope the culture is better than what I have experienced this far read more

Guillermo listened to what I was looking for. He shared some tips on how to stretch and strengthen trouble areas and gave an amazing massage. read more

Transported to a massage bed on the beaches of Cabo by way of The NOW. I'm blown away by how AMAZING this place is from the customer service down to the ambiance. They did not miss a beat. When I walked in I was greeted by Hannah with a warm smile and pure enthusiasm. It's true what they say, first impressions are everything. I can't believe she remembered me our conversation from the week before when I booked the appointment. I can barely remember what I had for lunch today. The next thing I noticed after walking in was the fresh smell of a candle burning and the breathtaking decor. You're immediately awed by the gorgeous rugs, basket weaved bulb lights, crystals, wooden sliding doors, and the hard-to-miss menu of services. When I was brought back for my massage my therapist Braeda she asked in the calmest of voices if I was ready for my journey which I thought was a cool touch and I almost shouted "ABSOLUTELY let's go!" Lol After walking through the door to your journey you're met with beautiful drawn curtains, candles, hanging lanterns and what I call bliss. The sound of ocean waves hitting rocks was majestic. I don't know if they have surround sound in the rooms but I'm here for it. If I hadn't known better I would've thought I could reach out and grab a wave. Needless to say...This is the place you need to be. read more

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In 80 minutes it felt like I'd gone away to the Caribbean enjoying a perfect massage with perfect weather right on the beach . Guillermo was my therapist amd his hands are magic! The NOW is a great value! Now I'm a member!! read more

Everyone at the Naperville location provides wonderful service (starting with check-in). Maritza provided the perfect end of week massage- I feel so much more relaxed and my muscle knots are gone. Thank you! read more

Beautiful, very calming and tranquil setting. This place smells amazing when you walk in. I recieved an amazing massage. Everyone I encountered from the receptionist to the massage therapist was very friendly. Treat yourself to an amazing massage. read more

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Excellent therapists and beautiful atmosphere.. all at very affordable prices. You won't be disappointed

I'm updating my review. Had a new t so great experience a couple weeks ago & that was reflected in my last review. Although I haven't been back yet, I am so impressed with managements desire to make things right. They really care about the customer experience. The manager, Melissa, has reached out to me a couple times to personally improve my massage experience. Any business that makes the extra effort like they do deserve another chance. Will happily return to this beautiful, peaceful place .The first time was heavenly , so definitely deserves another go. read more

Javier was very respectful and professional. He made me feel very comfortable. The waiting room seems like it could get cramped quickly if more than two or three people were waiting. It was pretty expensive ($135 total for 50 minutes) though they do have membership options where you can get one massage a month for $85 or 2 a month for $170, which seems like a good price. read more

I've had a good massage each time I've visited NOW Massage The atmosphere is dark and calming and the staff are kind and attentive to your needs. read more

First time customer with the NOW and had a prenatal massage and scalp renewal with Manuela. She is AMAZING! I loved the whole atmosphere from the minute I walked in. Especially hearing the waves on the overhead speakers once in the back it was SO relaxing and exactly what I needed as I get closer to delivering. Staff is very nice and welcoming from the moment you walk in. Can't wait to go back! read more

My first experience at The Now was amazing! Love the simple, modern look to the place. I get a lot of massages, but Carrie has been the best masseuse I've had! I walked in feeling sore and tense, and walked out feeling loose and at ease. I asked for medium pressure and she delivered! Not too light and not too hard, was able to work through all the knots I didn't even knew I had! I will let everyone around me know about this place, and how good Carrie was. Everyone was nice! Thank you, and I will be back soon! read more

I highly advise against going to this poor establishment. They operate this McDonalds like chain, like a bunch of college kids. They're not afraid to charge you for services they don't perform and it's overpriced for what you get. Would highly advise against going here, save your money. Additionally, the last massage I got here the service provider had the flu and got me sick. I was emailed by management the following week that one of the service providers had COVID. They clearly prefer profit over the health and wellness of their customers. read more

I've been coming to The Now since January of 2023 and after my initial visit became a member getting 80-minute deep tissue massages 1-2 times a month with Carrie. I work as a dental hygienist and therefore am in need of serious relief to help my posture and career longevity. Carrie is nothing short of ann angel and I'm truly grateful for her work; I cannot express how relieved I feel after my appointments and how thankful I am to be able to be a client of hers. Additionally, the front desk staff are incredibly friendly and warm, I look forward to coming in every month and am so happy I purchased a membership! read more

Janel was amazing! I will def continue my monthly membership. She had knowledge about muscles and the anatomy of the body. I felt so much better after. Plus the location is so beautiful and clean. I am absolutely obsessed. And I love the wave sound versus music playing. It's so relaxing And luxurious. read more

Update: this business chose to offer me a refund... IF I would remove this review. I declined as future customers should know what they are getting in to. Ask to see the contract before signing up for membership and read it very carefully. Don't take what the front desk staff tells you as the truth since you'll be held to a contract not their word. read more

This is such an amazing elevated experience, highly recommend! It's super clean and the enhancement list is amazing!

Beware of the online booking process. I booked a 9:30 am appointment online but when I got there they had no record of my appointment. The receptionist was very apologetic and offered to book me for a later time, so that was a positive. Maybe I'll try again another day, but will certain book over the phone if I do. read more

I totally enjoyed my second massage so far with Guillermo :) He has a real gift, and I'm very pleased with the results, head to toe. I believe he applies reflexology methods which are awesome. The Now has such a nice atmosphere and I've been pleased since I joined during their grand opening. Friendly staff that are accommodating and professional. read more

Janel is outstanding! She focused on all the key areas where I was locked up. She is great for deep-tissue needs. I had an awesome experience. read more

I joined the massage ritual program on my first visit about a year ago and I am so grateful! It has lead me to taking better care of myself by slowing down. When you enter the lobby is bright and modern with a rustic Nordic vibe. The infused water is lovely and there are a variety of seating options. The massage area is a dimly lit space, a hallway with individual areas divided off by large pieces of thick canvas. The beds are heated and have lovely thick blankets to add a little weight. The "music" is the sound of waves crashing. It's very easy to get to a mindful place of relaxation. There are several add one you can have with your massage, balms for the massage, eye refresher, scalp treatment, and even Gua sha. I'm a fan of all though usually pick one. I have seen both Britney (who has an amazing vibe and such relaxing hands and technique) as well as Max (relaxation by getting the knots out). Two very different experiences though a body needs different things at different times. Some pros, I don't feel like I have to keep up small talk (it's a silent massage) I always know what the background noise is going to be (waves crashing), and by having a ritual membership I remember to take some time to be kind to my body. You can also let the months accrue, and even gift your massages to friends. I look forward to this every month and with two small children and a full time job I need that time to be taken care of, and they do it! read more

I've had a couple of massages before and this was BY FAR my absolute favorite. The ocean waves in the background and whole vibe had me feeling like I was on vacation and I never wanted my massage to end. Other places I've been to have felt so clinical or like I'm at a doctors appointment, but not at The Now. Its such a warm and inviting space, and everyone is so friendly. I've never seen anywhere like it and I'll definitely be coming back!!! read more

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I slept weird on my neck/shoulders one night and woke up in pain. I came in for a quick 25 minute massage with Joe and left feeling 10 times better. He did an amazing job targeting exactly where I was hurting without putting me in any pain. He's an amazing masseuse and this location is the perfect place for any kind of massage. read more

WOWZA!! I had the pleasure of having Julia as my massage therapist. Her in-take made me feel super comfortable, she asked all the right questions and made me feel at ease. My session focused on exactly what I needed! She got me into a stage of tranquility and I will definitely be coming back for bodywork! read more

This business makes false claims about their billing and cancellation policy. They will not cancel your membership even if you give 30 days notice and they will claim in takes their "system" time to process your cancellation request which essentially will require you to pay for two additional billing cycles before they will actually process your request to cancel. Although their website/contract etc states they have a 30-day cancellation, they will not honor this unless you request to cancel your subscription the same day your auto payment is processed for that month. So, note that you have a ONE DAY WINDOW per month to cancel your subscription otherwise you will be billed for two additional billing cycles. Would not recommend a membership with this company unless you are aware going into it that you will have to deal with a huge hassle to cancel. Hopefully the new FTC click to cancel rule will help to eliminate what this business is trying to get away with. read more

I'll be honest, as someone who gets massages relatively frequently, this might have been the worst massage I've ever had. It started with the therapists greeting, her shirt was filled with stains. This really set the tone for the rest of the massage. She informed me that she had a medial issue and wasn't able to apply full pressure as a result. I should have stopped it there but I let it go. Once on the table, the therapist put on gloves, this took away from the experience 100%. Then the 1st half of the massage was her rubbing my upper and lower back with her forearm, not very relaxing. My bicep/triceps, quads and hamstrings weren't even touched. The massage was weird the whole time, I expected a lot more from this place and am walking away very disappointed. I can go on, but that should be enough for you. Stay away read more

The worst client experience ever. Do not go here if you have any issues whatsoever with your back. I was in pain for 4 days afterwards. When I called to cancel I was asked to bring in doctors note. Excuse me? Bring a doctors note to whom? Then manager Trevor wrote a condensing email where he asked me why didn't I tell him sooner and asking me why didn't I complain about the pain there as he watched security cameras. You don't always feel pain at the time as your body is still warm from all the movement. I don't need to justify myself but I work in the city and honestly didn't have time to even call to cancel. Today I called because I have 3 weeks of billing cycle to cancel. All in all, I don't need this. This place is very poorly managed. Instead of apologizing for how manager handled the situation, the manager by the name Trevor wrote an email. It was appalling and insulting. It's not even about the therapist but literally you do not handle client experience this way. Please be aware. 10/16/23 UODATE To further explain, this is an update written communication from this general manager. I find it highly concerning that this type of management is allowed in todays business. Be aware!! Please read below: "Ranka I have officially initiated your cancellation here at the NOW in Naperville. Below is your signed acceptance to our membership agreement form. We follow this policy for all our members here at the NOW in Naperville. If you wish to have your last and final billing cycle waived, I ask that you please take down your reviews from Google & Yelp. If you do so I will waive your final billing cycle with the NOW in Naperville. I know you stated you won't be coming back so there is no need for a doctor's note in return" read more

Please see Jen! She's amazing! She listens to your concerns! She gives a great massage! The overall place is peaceful and calming!

Great all around experience. Max is a very skilled therapist - he listens and plans the massage accordingly. One of the best massages I have ever received. read more

I really don't like leaving negative reviews, but this massage was so ... not great I feel I have to. My husband bought me this massage to help me relax. I've had quite a few massages in the past, so I know a bit about what to expect. The masseuse asked me where I was hurting and what pressure to use. I told him that my shoulders were hurting and to use more pressure on them, but overall please use a medium pressure. He spent the majority of time on my lower back. While doing my arms, I felt my hand touching him.. almost being pulled to him to touch him. Totally inappropriate... Obviously that is my biggest complain about the massage. Instead of massaging a lot of areas, he almost just pushed on me if that makes sense? He did that a lot on my neck which was painful. He also told me at the end he used a very light pressure as to not "hurt" me when I specifically said medium. I won't be back, I think I'll stick to the place I normally go. The ambiance is beautiful and I was expecting great things walking in, but the strangeness overall of the massage will be making me not come back. read more

The experience at the Now is what sold me on the membership. The ambiance at check in so clean and fresh & calming. Once in the treatment area, I can say good bye to the real world for the next hour+. Carrie is so good at finding problem spots that even I don't know I have & she expertly works through them. I've recommended the experience to everyone I know. read more

Little bit of trickery going on with the membership sign ups. And its gonna cost you almost $500 when you realize what you were actually signed up for vs how it was explained. It's in the contract! The gentleman will tell you. What contract? They sign you up at the counter. As for the experience. The massages were delightful. We actually traveled hrs for that date. Guess we will be paying for it for months ahead too without a choice and not living in the area. We had originally talked about going back 2x a yr. But after the membership tricks and speaking to the person there has definitely left a bad taste. And not much interest of even returning for the forced purchases of 4 massages. I still dont know what they signed us up for. read more

Exactly what I needed to end a long day during a work trip. The Massage Therapist I had was super kind, immediately created a calming presence and used the perfect pressure for my massage. The overall vibe of this place is super cool, step away from busy and calm down type of a place. I was inspired by this mission on their restroom wall. read more