I'm a current resident and I'm about to leave I wish to remain anonymous. I urge anyone looking to…read morelease from Hawthorne Apartments and Trellis Pointe to at least think twice before signing anything. The manager is basically non existent corporate shill who gives apologies written by ChatGPT, the front desk and maintenance is all around useless. Even going to them with simple problems gets nothing done and gaslight you into thinking you're the problem. I'm currently in a wall of sound with noise machines running 24/7 due to an annoying neighbor that is either fighting all the time or running their bathroom fan non stop to no end. Ear Plugs and Noise Machine for the amount of money they want you to pay for a building almost thirty years old is beyond ridiculous. I would like else where or maybe your have better luck then me I really wish you will just think about it before you sign.

I was a former resident having left due to the excessive noise from a neighbor during "quiet…read morehours". Over the past few months and my final weeks, there has been a persistent problem with noise coming from the neighboring apartment. Despite my attempts to address this directly with the neighbors and the management, the situation did not improved. The noise, particularly during late hours, was disruptive and affects my ability to sleep and maintain and enjoy whatever peace there was in my home. What was the point in signing a lease that told you of "quiet hours" that remind all tenants of the importance of adhering to quiet hours and maintaining a respectful living environment, when no one followed it then when you complain your the problem and the staff and management do little to nothing to address the situation and make you feel as though they couldn't care less as long as you pay your rent and keep your mouth shut. Once you become a "problem" Maintenance fixes nothing! They never answer the phones or in the office, they ignore your calls if you have to leave a message during business hours this has happened multiple times to me and several people i know that live there still and had once lived there. My experience started off good i will say, living there was very nice at first the buildings was clean and most of the other residents very nice and friendly. However a noticeable decline in the quality of service provided by the building's staff also this issue is not only distressing. The mounting garbage in the breezeway due to a new trash picking service drew a number of roach infestation which poses health risks. I had taken measures to manage the situation at least in my apartment, including maintaining cleanliness and using over-the-counter remedies, but these efforts did not resolved the problem. there was never a professional pest control service to address the infestation and ensure that such issues are thoroughly managed in the future. Requests for maintenance and repair work are often met with delays or incomplete resolutions or they don't show at all. Additionally, the staff's communication and responsiveness to tenant concerns most of whom had been lacking even before i moved in. This has led to an increasing level of frustration and inconvenience. The building's owner has been inattentive to critical issues affecting the tenants. There have been multiple instances where important matters, such as repairs and general upkeep, have been either delayed or ignored. The lack of proactive management and oversight has significantly impacted the quality of living within the building. Even if you urge them to address this negligence by ensuring that the owner takes a more active role in overseeing property management and addressing tenant concerns promptly i doubt anything will happen. All in All I would not recommend living there. Very few amenities. Completely overpriced. Everything is 20 plus years old, despite "newer models" available or not. There are brand new apartments everywhere for way less then these outdated apartments.

The staff here was very helpful in touring and showing my numerous rental options. They actually…read moresay down and helped me with the application which is all done on an app ( like most places do now a days). Usually other places don't care to help and just have you pay the hundreds in fees and wish you luck. They helped me figure out how to get the app to work and were quick to get me back results. The follow up afterwards was great. The amenities are wonderful, the staff is helpful, the apartments are nice, the neighbor seems safe, and it's in a nice location.

So we have been here just about a year and I am still pinching myself. I can't believe we found…read morethis apartment complex and am so happy we did. Letitia was the absolute best in getting us situated and has been a joy since then. We moved from out of state and it was a big process but Letitia made it seamless, we are so grateful to her. Freddy and now Jose and the maintenance staff are attentive to their jobs. Anything that needs repair you can count on this maintenance team to fix it within the week, barring unforeseen circumstances. We love the way this complex is managed and maintained from the landscaping to the monthly community events it's amazing. The gym and pool are the best of the amenities too. We have great neighbors and I love the sense of community here. I also love that we can have our dogs and I thank the management company for that .so Thank You! Not every complex takes all breeds. Needless to say, we will be renewing our lease this September Cindy B

Do they ever answer the phone or respond to messages? NOPE!!!. When I first moved here, the office…read morestaff was responsive. Now, not at all. The grounds and hallways are always filthy, but the neighbors are nice.

Our HVAC system had stopped working properly. We called in a service request early this morning…read more Alvero came to our apartment within an hour and explained that the motor to our HVAC was broken so he quickly replaced the motor and reset our system. Alvero was polite and professional and our dog got a few pats on the head. This is the kind of customer service that should be customary in all service industries. Alvero, you're the best!

I toured the common areas today…read more The community was so clean! They had signs up for community pizza night a local business they support. I was able to see the pool, gym, work from home spaces and the leasing lobby. Highly recommend to take a tour.

Okay so I've lived here for about 3 years and at first everything seemed to be nice, however after…read morea while you start to notice the apartment complex is constantly dirty, the trash compactor never works soo there is a garbage pile up atleast one a week, and the office people are very very rude, tried to trap me for an extra 2 months after I gave them a 5 month notice about my move out date, maintenance never comes out and there is constant bugs, 0 out of 10 place.

I just happened to notice that there was only one review for this location and was disappointed to…read moresee how poor of a review it was considering that I am a resident here and my family and I are truly blessed to be able to afford to be a part of such a beautiful community and family-like environment. I can understand that there are times when people might have a bad day. not every experience is perfect. But considering the location and the amount of people that live here, there are bound to be disappointments along the way. I get it. Saying that. Fenton is paradise for anyone who chooses to live here. The leasing staff? Awesome! joe and Becca are truly remarkable considering the challenges they face daily. There's a LOT of people here to please. And there are thousands that come just to admire the community, restaurants movie theater and boutiques that are at our fingertips. It's literally a part of our home. Sorry, but that's pretty cool in itself. The 2-story workout area, the beautiful pool and social area that overlook the main street park area, and the events that help to create community with the residents do just what they strive to. Everyone here is friendly and accommodating! Very pet friendly as well. If you don't like dogs, then you might reconsider. Otherwise, it's where you belong! If you're from the area, you already know the reputation the Fenton has. If not, then you need to come see for yourself! Everything you need is right here at home! Allison at Fenton! It's where you want to be!

Saxon has been a great help to me whenever I have a question. She makes me feel like I'm at home…read morehere. She's very easy to talk to and cares about my experience at the residence. I never feel rushed when I am getting assistance from her. Thank you, Saxon, for the wonderful customer service!

My grandmother and I have been residents of Town Station Apartments since 2018, and to say that all…read moreof the staff there are exceptional would be an understatement. From the moment we moved in, Susan greeted us with a warm smile, and offered genuine hospitality and helped match us with the perfect apartment to best suit our needs. She has been the longest working member on staff at Town Station and her dedication and level of commitment to taking care of residents is remarkable. She is truly a gem of a person and a joy to all residents. The entire team consisting of Tracy, Susan, Lisa, Pete, Manuel and Orlando are not only efficient and friendly, but also incredibly knowledgeable about every aspect of what it means to run an apartment complex. We especially want to extend a huge shoutout to the maintenance staff at Town Station! Throughout our time here, the maintenance staff continuously demonstrates a remarkable level of professionalism and promptness. Whether it's a minor request or a maintenance issue, they respond quickly and effectively, ensuring that our living space remains comfortable and inviting. Their friendly demeanor continues to make it easy to connect, which adds a personal touch to our experience each time. In addition to being highly skilled, the staff at Town Station Apartments truly embodies a sense of community. They often organize social events for residents, fostering a welcoming atmosphere where neighbors could come together and connect. We feel like we're not just residents but actually a part of a thriving community, all thanks to the effort the staff put into creating a positive environment. Since Tracy's arrival at Town Station a few years ago, there has been a continuous positive improvement with the upkeep of the vicinity and an abundance of social activities for residents to take part in. Town Stations not only offers great amenities, but even more importantly a safe and convenient location, and our neighbors are a pleasure to reside next to. Here at Town Station, you can truly see all of the love and care that each and every staff member pours into the apartment complex. Their willingness to go above and beyond to ensure our comfort was evident in every interaction. Overall, we couldn't ask for a better team to enhance our time here thus far; we can truly say that they are one of the main reasons we have continued to renew each and every year. Their dedication to exceptional service truly sets Town Station Apartments apart and makes an apartment complex feel more like a home each and every day.

I absolulty love living here at Town Station Lofts. Been here for 3 years and dont plan on moving…read moreanytime soon. The staff is wonderful , very helpful and informative on everything. The Maintance stafff is wonderful! I have no complaints about Town Station Lofts. Susan is Awsome!! Love her!!

The Aster is a very upscale complex with both apartments and townhomes to choose from. My wife and…read moreI have been here for three years and really love the place. It is a quiet complex and the neighborhood is walkable and near the greenway. Staff host parties for the residents periodically and these are fun to attend and help build the friendly community that is already present at The Aster. Regarding amenities, there is both a conventional pool and a lap pool, which is very nice. The exercise room is incredibly well-appointed with various pieces of equipment to choose from. All of the equipment is top-notch and is kept in good repair. They offer garages for rent or reserved parking spaces if you're interested. The apartment buildings also have electronic keys to provide additional security for residents. Overall, it's a fantastic complex and if you're looking for a safe, quiet, friendly place to live, I highly recommend it.

I moved to this community towards the end of November and have not been that satisfied as there…read moreseem to be negative things happening back to back. I would say there's no such things as a perfect community, but this community has alot of work to do. Issues Below: - First issue= onboarding was moving in, the 2 staff members that I was working with kind of left me in the dark, which I had to keep following up with the community (I should've taken this as a red flag) - There has been an increase in dog poop throughout the community (I've stepped in poop at least 3 different times in different areas) - The call box doesn't work and beeps often throughout the night - Repeatedly come across someone dog peeing in my building if that's in the elevator or/and the hallway carpet - The leasing office staff is slow at giving updates/being responsive, which isn't good - I've been dealing with a water leakage that seems to be forming into mold for over a month, I continue getting the run around/no movement still; I've also spoken to the Property Manager, Susana, about this matter and told her that I plan to go to corporate (she's even promised to give me a call last week as I've been to the office about 5 different times, and haven't received 1 call from her; today her + the male worker acted clueless which isn't good as they manage the property and the residents come first especially safe, especially coming from someone that has asthma and has dealt with growing mold in the past; I've been told by staff to put in another entry request + to continue stopping by which is very inconvenient - There are 2 doors in my building that always jam, + another door has a hard time closing when the temp. changes - Susana refused to give me her business card and didn't provide her full name on a sticky note she gave me when I asked for both # and email address of hers + of corporate (she made a comment, "They will just transfer me to her" in such a way as if you won't get far - I told the staff that I was not happy - I was told by some residents that the community rarely fixes things/this is just how it is here - Limited parking at night - The brick with the community symbol/name on it needs to get power-washed - I was told there would be a theater room available at the beginning of the year by a staff member, but still no movement - I've asked for the pool access code and still haven't recieved anything - There's been a rusty old back sitting outside of the community in front of a building with no movement that I emailed about (not a good look) - Thin walls - Marks on the walls - Carpet has been lifted up 2+ weeks and haven't been replaced - Amazon workers have a hard time getting into the packaging area; I've been told by a resident to get my Amazon packages sent to Whole Foods to pick up - Valet trash doesn't always come when they're supposed to: I've been told that they're moving on with a different company as it's been an issue here, but I've seen little change - I've seen some grill at least 3 different times from their porch which I think is a fire hazard as flames and smoke was going up (Attached are a few examples, if needed I can point out the different areas in the community) I'm sure there's more to talk about but I have not though about having to create a list. I will be contacting corporate this week through email and phone. I now have no interest with attending future events or letting staff interact with my dog moving forward.