I love that this place had no insects like our old apartment just way better and no one infections…read moreto worry about!. Trying to find a pet friendly townhouse or apartment well here you got it this is the place my old apartment office was mad because we had dogs and costed us way more than here 100$ per pet amazing but 400$ per pet is way too much. Went for a swim the pool was great quality and best shade you could get even has a bathroom just got even better. We are thinking to renovate here again amazing place so recommend this place.

It is going down. Here is only one of trash compactor, and it overflows almost every week. Dog…read morewaste piles up. Free vacuum machine for all residents always no power to use. Office can monitor you all the time when you through away your trash bags and they try to charge someone. Some of the residents are not good people. Regret to live here. Find other place to live is the best way.

I lived here less than a year and the neighbors are rude. The dog park does not accommodate small…read moredogs. The staff is very rude and on top of me moving out early. I still have to pay them after they took my whole deposit. They charge every little crazy imaginable thing and they also charge a big amount but did not explain why. After I spoke to the rep she told me I will get some of my money back but instance they took it all always a pulse want me to make more. We try to get things repaired. They were never available. I've called multiple times. They allow people with aggressive dogs to live there. I HIGHLY DO NOT RECOMMEND THIS PLACE! The apartments are so over priced! They charge me so much for 2 days early after I have them legal document that I have to move as soon as possible

It appears that since I posted this review efforts are being made to resolve this issues. I have…read morebeen talking with management about my concerns especially the mice for close to a year the exterminator gives us glue traps and we caught 2 mice about 6 months ago but now they don't go near them so I had to buy the other traps loaded with peanut butter and caught 2 more. The maintenance guy Stephen is a gem he tries but they are seriously understaffed perhaps now they will hire more help.

We have lived at this complex for almost nine years and have seen several property managers cycle…read morethrough. Under the management of Shaun Lambert, the property was clean, communication with the community was transparent and timely and there were few surprises. The property was built in 1984 and had mature landscaping, ornamental trees and was aesthetically pleasing. That was one reason why we chose to relocate to our townhouse. However, the rules of the complex are not consistently enforced, the complex appearance has suffered since Shaun's departure two years ago. Tenants are supposed to keep patios, decks and fire egresses clear. The magnolia at our corner was cut down. The tree in front of our apartment which was welcomed green and shade was trimmed and unbalanced. It fell after heavy rains on my Jeep, no less. Lastly, the landscape crew cut back two tall, lovely cedars that provided a bit of privacy between apartments so severely that they have not grown new vegetation. So, I was quite surprised to see the remains of an HVAC unit outside my front door. I have additional photos here that show curtains around porches, outdoor mounted TV and mounted fan at another apartment. I am thankful that the complex is non-smoking. But, there are many other issues that have contributed to this becoming a very transient community with a very shifted sense of amenity. There are car break ins and residents who have ring cameras who post intruders of the complex on the community chat asking if anyone recognizes them. For having to pay a rent so exorbitant, we have requested/suggested security cameras be installed to attempt improving safety. I dont see responses on the community chat, and it is so difficult to actually get through to the office. They may respond to a text message three to fours hours after your contact with the office.

Have lived here since May 2025. We absolutely love it here. The grounds and amenities are kept in…read morepristine condition. The office staff are friendly, professional,and always willing to listen and offer solutions if needed. The maintenance staff here are top notch! Wouldn't hesitate to recommend to anyone looking for an apartment community to live in. We look forward to resigning our lease as we happily continue to call this place Home!

The staff here was very helpful in touring and showing my numerous rental options. They actually…read moresay down and helped me with the application which is all done on an app ( like most places do now a days). Usually other places don't care to help and just have you pay the hundreds in fees and wish you luck. They helped me figure out how to get the app to work and were quick to get me back results. The follow up afterwards was great. The amenities are wonderful, the staff is helpful, the apartments are nice, the neighbor seems safe, and it's in a nice location.

So we have been here just about a year and I am still pinching myself. I can't believe we found…read morethis apartment complex and am so happy we did. Letitia was the absolute best in getting us situated and has been a joy since then. We moved from out of state and it was a big process but Letitia made it seamless, we are so grateful to her. Freddy and now Jose and the maintenance staff are attentive to their jobs. Anything that needs repair you can count on this maintenance team to fix it within the week, barring unforeseen circumstances. We love the way this complex is managed and maintained from the landscaping to the monthly community events it's amazing. The gym and pool are the best of the amenities too. We have great neighbors and I love the sense of community here. I also love that we can have our dogs and I thank the management company for that .so Thank You! Not every complex takes all breeds. Needless to say, we will be renewing our lease this September Cindy B

Perfect short or long term rental for anyone who is building a home or is in between homes…read more Clubhouse has nice amenities, beautiful pool, dog park, playgrounds, walking trail. The staff is great they're welcoming, kind, and are always helpful with answering all my questions. We've enjoyed our stay & highly recommend it!

This apartment is pretty good as apartments go. I have a few problems but a few great things about…read morethese apartments are... 1. The staff The staff is so kind and friendly and always ready to help. I have never walked into the office and seen someone upset, mad or unfriendly 2.the main building The main building is great it has a game room, a gym and a kitchen 3.trash service almost every night u can leave your trash outside your door and someone will pick it up it is amazing And of course there are some problems such as the mold we have found on every window and the excessive amount of dust on the fans in the rooms but they than that we are very happy here!

I toured both the District Loft and Collection amenities. I fell in love with the District Loct…read morespacious 1 bedroom floor plan. Mark assisted me and provided impeccable service during the tour. So many others can learn from Mark. I'm appreciative of the assistance I received and the quote that Mark was kind enough to send over via email. The Loft was beautifully decorated in the leasing area and I love the wine on tap. The also smelled really nice at the entrance. I just couldn't get past Eau de Dumpster smell (from the trash chute) in the fitness room. I appreciated the explanation. In the moment, going to The Collection to use their amenities sounds good (for warmer months) but what about the days when I don't feel like it? As a 100% remote person I need all things in a building I'm living in to be pleasant. I can't believe in all the 9 years this building has provided residence with such a nice apartment community that they haven't considered renovating and moving the gym to another space. The Collection is beautiful with unique amenities.

Don't move in to this place. Paid so much money to live here…read morelast 2 years but is always something going on. the building are horrible.always Construction and new shop come in and out.always super loud. Cant get a good sleep last 2 months. Get wake up with super loud noise mon-Friday. None stop till 5:00 pm.

Not sure why the only people who post are disgruntled ones. Lol. I've lived here for over 2 years…read moreand still enjoy it. My apartment backs onto a beautiful pond that has well maintained walking path around it. People enjoy walking it everyday! Sometimes the kids will ride their little bikes or scooters around it...I love to hear them giggle! There are lots of dog poop stations and I haven't found the habits of other residents with their dogs to be too unresponsible, definitely no more than anywhere else. I see reviews showing pictures of trash piled up. Has the trash compactor ever broken, sure, maybe twice since I've lived here. But it was fixed pretty quickly and, honestly, the trash compactor isn't near ANY apartment units! Why can people only point to the bad things? The pool...we LOVE the pool!! I saw someone complaining about the lack of water quality tests... ...if they're that worried, they shouldn't be in ANY public pool because that little kid in the shark trunks is DEFINITELY going to pee in it! LOL. One of the things that I enjoy about the pool is that there are enough older adults in the community that we are not overrun by unruly and unsupervised children. God love the old ladies who keep them in line and the parents that have been responsible! I've met many really nice people at the pool! Management does a community BBQ every summer, providing all the food, and that has been really nice. They also throw in beach balls, some floats and some noodles too...very nice. The poolside furniture has been well maintained. As far as no cash deposit slot...sorry, but no one wants cash today...come into this century. They have an online resident portal that is very easy to use and navigate. As far as responsiveness...I think people want them to be magicians! Things happen! I mean if you want to live in a brand new complex then, obviously, this isn't it...go down the road and pay over a thousand dollars more for the same thing! I've had two incidents over the two years and managements response time was extremely reasonable and kind. Let me just say that when you rent, you should have a good renters policy to cover your belongings. Will I renew again, most likely. I'd like to be in a house, but, honestly, with the RTP housing market the way it is right now, this complex is a good value.

New management...new amenties--you painted, and have invited food trucks out a few times...big…read moredeal. Closed the drop off box for allowing payment by check/cash...when the office has bankers hours it makes it difficult to get payments in person especially when you long hours. The office manager proceeds to explain, "industry standards", who cares about industry standards! I'm here to make a payment, with my late fee; that you won't accept! How about doing what's right/easy to your folks renting from you? I've been in the same unit for 1 year, paid by check...never had a problem or being late, until they closed the drop box. They require delivery of check/cash in person. Four other folks had late payment, wonder if they were late or just not able to drop off rent, in person. I don't want to pay by debit or credit card! Major retail companies have trouble keeping information secure, I don't just don't want to go there with rent. Why not survey your current tenants, before making changes? We're not interested in a DJ at the pool on a Monday night with free snacks, who is smoking in the pathway of to get to the pool, that's classy!! How about taking the money you spent on the DJ and putting into having the trash man come by an additional day? THE GARBAGE IS PILING UP, IT SMELLS! Take care of your customers/clients they will take care of you. 1 Star.

Milly's, Travis's, and Baki's tenant customer service / maintenance skills are excellent. From…read morebeginning to completion, your team worked together to provide a seamless and efficient white-glove service experience that was done with professionalism and care. Also, having the same people to work with really adds to the sense of community in this apartment complex. Thank you Camden Reunion Park, for hiring great people.

Erica is amazing! Have an issue? Erica quickly addresses it and the great maintenance crew get it…read moredone!

I'm a current resident and I'm about to leave I wish to remain anonymous. I urge anyone looking to…read morelease from Hawthorne Apartments and Trellis Pointe to at least think twice before signing anything. The manager is basically non existent corporate shill who gives apologies written by ChatGPT, the front desk and maintenance is all around useless. Even going to them with simple problems gets nothing done and gaslight you into thinking you're the problem. I'm currently in a wall of sound with noise machines running 24/7 due to an annoying neighbor that is either fighting all the time or running their bathroom fan non stop to no end. Ear Plugs and Noise Machine for the amount of money they want you to pay for a building almost thirty years old is beyond ridiculous. I would like else where or maybe your have better luck then me I really wish you will just think about it before you sign.

I was a former resident having left due to the excessive noise from a neighbor during "quiet…read morehours". Over the past few months and my final weeks, there has been a persistent problem with noise coming from the neighboring apartment. Despite my attempts to address this directly with the neighbors and the management, the situation did not improved. The noise, particularly during late hours, was disruptive and affects my ability to sleep and maintain and enjoy whatever peace there was in my home. What was the point in signing a lease that told you of "quiet hours" that remind all tenants of the importance of adhering to quiet hours and maintaining a respectful living environment, when no one followed it then when you complain your the problem and the staff and management do little to nothing to address the situation and make you feel as though they couldn't care less as long as you pay your rent and keep your mouth shut. Once you become a "problem" Maintenance fixes nothing! They never answer the phones or in the office, they ignore your calls if you have to leave a message during business hours this has happened multiple times to me and several people i know that live there still and had once lived there. My experience started off good i will say, living there was very nice at first the buildings was clean and most of the other residents very nice and friendly. However a noticeable decline in the quality of service provided by the building's staff also this issue is not only distressing. The mounting garbage in the breezeway due to a new trash picking service drew a number of roach infestation which poses health risks. I had taken measures to manage the situation at least in my apartment, including maintaining cleanliness and using over-the-counter remedies, but these efforts did not resolved the problem. there was never a professional pest control service to address the infestation and ensure that such issues are thoroughly managed in the future. Requests for maintenance and repair work are often met with delays or incomplete resolutions or they don't show at all. Additionally, the staff's communication and responsiveness to tenant concerns most of whom had been lacking even before i moved in. This has led to an increasing level of frustration and inconvenience. The building's owner has been inattentive to critical issues affecting the tenants. There have been multiple instances where important matters, such as repairs and general upkeep, have been either delayed or ignored. The lack of proactive management and oversight has significantly impacted the quality of living within the building. Even if you urge them to address this negligence by ensuring that the owner takes a more active role in overseeing property management and addressing tenant concerns promptly i doubt anything will happen. All in All I would not recommend living there. Very few amenities. Completely overpriced. Everything is 20 plus years old, despite "newer models" available or not. There are brand new apartments everywhere for way less then these outdated apartments.