Certain agent/s from this realty company do NOT purchase the required City of San Antonio Permits…read moreto place on their bandit signs to make them legal. They are placing their signs on public right-of-way property without the required permit/s. A city permit is required for each and every sign. All agents know about this required law. There is no excuse for this trickery. If they can not even follow the simple law on this simple task, would you ever trust them to list or sell your home with them? BUYER BEWARE ON THIS ONE!!!!!

My client was extremely disappointed with the service provided by RE/MAX North San Antonio Property…read moreManagement. As a service member, we requested a one-month lease extension due to a PCS order, which was beyond her control. Unfortunately, the company refused to accommodate this request, showing little understanding or flexibility for a situation that directly impacts military families. What made the experience even more frustrating was the manner in which they communicated. Their text correspondence was rude, dismissive, and lacked any empathy for the challenges her family was facing. As a result, her family was displaced during a highly stressful and unavoidable transition, causing unnecessary hardship. A property management company should be understanding, professional, and responsive--especially when dealing with service members and their families. Sadly, RE/MAX North San Antonio failed in all these areas. I would not recommend their services to anyone who values professionalism, compassion, or fair treatment.

Never rented from this service. So my info here is for anyone wanting a property mgt service. Try…read moreto not hire a property mgt service whose office is more than 30 min from your rental. And if you are landlord you should at most live maybe an hour from the house (Dave Ramsey suggests 30 min or less). If your "assigned property mgr" is a guy or gal who "doesn't have an office here, but does check in to get messages on occasion" that is a red flag for you. First question to ask, is do I have an assigned agent handling my unit(s)? Or will senior agents hand off your house to new hire agents? Do you have a say in who gets to oversee your house? Get that in the contract, folks. (Folks will say it's like surgery where you give consent to "Dr Smith and his/her associates" but its best to have a stable steady relationship with your agent. Versus being told that Popeye was fired and Olive Oyl will now be your property mgr. So if you plan to rent out an "investment property" and have a local agent manage it when you PCS to Guam or Germany etc you are taking a big risk. As stated above you really don't want to be a landlord in a different time zone as we were. One thing you should do, however, is ensure the tenants "cc" you on any and all issues they have the property maintenance or repair issues. We were tenants in a house near Ft Jackson whose owner was assigned to Hawaii. When you cc or BCC the owner of a property when you email that owner's mgr you'd be surprised how prompt something gets addressed!! By the 3rd or 4th day of a new month make a real PERSON TO PERSON voice phone call to your property mgr office. Ask flat out if they've had any issues with rent. Here I will laud by name Pam Toll who did bookkeeping and tax document work for us. I once called her and learned ZERO RENT DOLLARS had been collected on our rent house off Rittiman Rd. It was by then not the 3rd or 4th but 15th of the month. She promptly notified our mgr who then found the house abandoned cluttered, filthy etc. The tenants had just packed up and moved out without telling anyone. Needless to say as Pappy used to say someone at ReMax HQ higher up "lit a fire under" our assigned mgr. He sent pix of the deplorable filth and clutter from the abandoned house. He got it painted fixed up clean and presentable and got new tenants in. But a neglectful oversight like his (indifference to rent collection despite knowing I used rent income to pay the mortage) likely would have been handed over to TREC by anyone else other than me. A last comment is ask who gets what percentage of the late rent fees collected. I believe it was 50/50 but as you think about it that leaves your local mgr rent collector with not much incentive to get prompt payment. Other than the final last incompetent mgr our dealings with this company were great. The bookkeeping team kept all the required records for tax purposes and that alone was good. As I look back the only advice I give you is this: never be alone with a tenant. Have that mgr with you. I had a lady who would ask me questions which I knew were addressed in her lease: "I was wondering would it be okay if just for X days we could..???" "Ma'am, read the lease agreement you signed" then later on a Mgr tells me/you something: "Well when I confronted her about X she said you told her you didn't mind or it would be okay" For such issues it is ABSOLUTELY essential that you let your mgr do the work you're paying him or her for. Or your other option is just to txt your mgr and say "Today when I went over to switch out a/c filters and pump spray for roaches, the tenant wife asked me if she could X" I told her NO repeatedly. Please call her and reinforce the terms of her lease

Don't even know where to start! Horrible experience, they…read moredidn't give me the time or day. Felt stood up by this real estate firm. Poor communication on there end period. I flew in from out of state to meet with Carlos. I let him know in advance and it was arranged with advance time. We were suppose to meet and I had communicated that with him it was confirmed. He said we would make it work. He never gave me a time or location. I waited on him that long weekend I was there. For a time and location to meet. Before checking out of my hotel room and heading back. Unacceptable unprofessional and so rude. I spend alot of money on flight,car rental and hotel to meet with Carlos and his firm. It was unnecessary if he was gonna leave me hanging. Other then meeting with his firm. I had no reason to go to San Antonio. I had other more medical personal matters going on. With sensitive time frames. I took time out of my medical appointments for nothing. I waisted my time and money for this foolish experience. No effort,apologies or trying to make this meeting possible and right ever happen. From him or his firm. How cold and lame could anyone be,how sad....

Carlose was absolutely awesome in helping me find my first home…read more He stuck with me for a while when I had no credit (never had a credit card or car loan or anything) and he helped me to get a credit score (and a good one at that!) and I was able to get my first home. He found one I was able to afford and got the price knocked down a bit from the original asking price. Highly recommended!!!

The customer service at Option One is unmatched. From start to finish the entire teams communicates…read moreand makes life easier for the customer. Cynthia was my agent and she was gem! I've fired real estate agents before so clearly she great at what she does because I will be the first to admit I'm needy.

Option One and the team is spectacular! Jason Campbell was quick to meet us at the houses we…read morewanted to see. He wasn't pushy and was able to answer all our questions easily. We ended up getting the house we want in under 30 days and under asking price with all of our concessions covered. Ultimately Option One saved us 20k+. Definitely want this team on your side.

shes a thief , rude and unprofessional i wouldn't trust her…read morewith anything she kept $1950 out of $2050 deposit and tayped up a *recipt * i wouldn't recommend her at anyone

So thankful to Rebekah For the amazing service she provided. She sold our home in ONE day! We had…read more7 offers the very first day we listed. Rebekah took the time to go through my house, and make recommendations for staging our home. The photographer she hired was professional and produced some beautiful pictures of our home. She also helped us buy the home we were moving into. She was so patient in helping us find a home that met our needs. She worked around our schedule and provided invaluable advice on how to move forward with an offer, how much we should offer, etc. Our experience was great, we refer her to everyone we know. Look no further!

After working with a few different realtors over the years, I can honestly say that Debbie is the…read moremost professional and most helpful of all of them. She took care of us as if we were good friends instead of just clients and was so kind to my elderly mother-in-law when she was buy a condo. I would highly recommend hiring her as your realtor because she will definitely take care of you

I had a wonderful experience working with his company to sell my property from beginning to end…read more They made the entire process simple and stress free. They stayed in communication with me handled all the legwork and were very thorough in explaining each step so I always knew what to expect. What stood out was how considerate they were. I was going through a difficult time and they treated me with kindness, patience and respect throughout the entire process. I never felt pressured or left, wondering what was happening. They truly made what could have been an overwhelming experience, feel smooth and pleasant. I greatly appreciate their professionalism, honesty, communication, and empathy. I would absolutely recommend them to anyone looking to sell their property and wanting to work with a company that genuinely cares about making the process as easy as possible.

Scam alert . They told me lie after lie in order to manipulate me into signing a contract and…read morewhen I made the fatal mistake of signing it- they are now trying to bully me into taking less money for my home! Then they have the AUDACITY to file paperwork to keep me from selling to anyone else!! *** HOMEOWNERS please be aware**