My young daughter (13) purchased an item from this store. She navigated directly to the item,…read morewhich was on sale, and purchased it. It was a sized item and did not fit correctly, so we started to look into returns. Nowhere on the item page or check out page did it say it was final sale. On the slip that accompanied the item, there is very, very small print that says final sale. There is a returns page which states sale items are not returnable, but as a young lady learning about purchasing online - she was not aware to look for this. I contacted the shop and they were going to make an 'exception' - minus a 20% restocking fee, initial shipping cost and return cost was on us. Not really an exception from my perspective. I know my daughter made an error - and will learn from this, but I expected better. We will not purchase from them again.

So pleased with my experience. Ordered boots online and the size wasn't quite right. Doing an…read moreexchange was super easy and the communication was excellent.

This is one of my favorite horse stores to visit!!! Plenty of parking, kinda tucked away from the…read moremain drag of #70. Very easy to find. Once entering the business I was greeted promptly and asked if I needed help. Staff seemed very friendly and asked numerous times if I needed help which kinda got on my nerves but I understand they are in the business to sell. I was just browsing around and drooling over the horse stuff. They have plenty of English & hunter jumper items to look at. If you are into western horse stuff you are in the wrong place. Plenty of name brands, like ariat, etc. From boots to clothes, saddles, bridles, bits, grooming items, hay nets, and many more items, they have a little bit of everything! Everything in here is pretty pricey which is to be expect from Dover. So if you are on a tight budget might want to pass this place up but hey all horse people have plenty of money...lol. If I'm in the neighborhood I always stop here to drool...highly recommend this place!

I would give no stars if possible. Worst customer service ever. Lots of young workers sitting…read morearound watching competition on computer. When I asked about product the "senior" staff member said I could look it up online. Staff needs to learn about products and basic customer service.

I have been using Cat to trim my horses for over a year. She does a "Natural Trim" which I really…read morelike. Unlike other horse trimmers that I have used in the past, she always comes when she says she is. If she's going to be late she let's me know. Cat is very passionate about what she does and I would recommend her to anyone.

From the owner: Howdy, my name is Cat Nordan. I teach horsemanship lessons, train horses, and am a natural…read morebarefoot trimmer. I make horsetack and equipment such as rope halters, leads, trail reins, quirts, trail cords, etc. I also use and sell essential oils by doTERRA. Contact me for more details of upcoming classes. Each participant receives a free sample oil and plenty of handouts.