Dr. Pope was our vet when she had an office in Castaic (Golden State Veterinary Care). She and her…read morestaff took great care of our little Grizzlie until she passed away from bladder cancer. About a year later, we brought our new Frenchie pups to start their care with Dr. Pope. At 8 weeks old Percy developed an eye condition that required specialized surgery. She referred us to Animal Vision Care & Surgical Center where Dr. McNabb and her wonderful team performed the surgery and took amazing care of our little guy. Unfortunately, Golden State Vet closed shortly after, but we were notified that our records were being transferred to Stevenson Ranch Veterinary Center. Simply out of convenience, we started going elsewhere. Fast forward years later we noticed a lump under Percy's jaw. I had to bring him back to Dr. Pope's office. I called SRVC who got him in on the same day with Dr. Chandler. As a very worried pet Mom, everyone was so sweet and made sure I was informed at every step of his care. Dr. Chandler was awesome. After examining Percy, she took the time to explain what the issue may be, and the options involved in each one. After trying to aspirate the area with a needle, she determined it was most likely an abscess from an infection. He was prescribed antibiotics and anti-inflammatories. The Vet Assistant went over the instructions in detail. I then got a call a few days later to make sure the meds were working, and Percy was doing well. Fantastic experience -- From this point on, Percy and Maggie will only go to SRVC.

My biggest concern with Stevenson Ranch Veterinary Center is not even the dental procedure itself…read more It is how the owner/CEO, Dr. Lisa Pope-Moore, responded when I asked reasonable questions afterward. My dog, Sora, underwent a dental procedure under general anesthesia on 8/27. She has been anesthetized many times before and always recovered without difficulty. This time, even though she was at SRVC for more than 4 hrs after extubation, she came home profoundly disoriented and poorly coordinated. She couldn't navigate a short distance back to our home and had to be carried. Hours later she was still markedly impaired and wouldn't eat. She also smelled strongly of urine and ammonia. On closer inspection I realized her entire hindquarters were soiled with urine. We had to give her a bath late that night despite her condition. I had a really busy week due to multiple root canals and work, but on 8/30 I reviewed the records and sent SRVC a detailed email asking about the procedure. Among other things, I asked about two low blood-pressure readings in the anesthesia record, what happened after staff took her outside and she would not urinate, what could account for her difficult recovery, and what should be done next time. SRVC itself had called me on 8/28 after the procedure and invited any "questions, comments, problems or concerns." Screenshot of voicemail attached. So I was stunned by Dr. Pope's response. Instead of just answering my questions, on 9/1 Dr. Pope gave largely generalized explanations, emphasized the practice's AAHA accreditation and confidence in its staff, and then concluded that I "lack trust" in the practice and told me to find a different vet lol. She also said animals sometimes don't pee after a procedure--but I didn't ask why Sora didn't pee. I asked why she was sent home covered in urine and why the record didn't reflect anything about the fact that she wouldn't urinate, what they did about it, and whether she soiled herself. Screenshot of part of Pope's 9/1 email is attached. When I objected to the nonresponse and asked again for direct answers, Dr. Pope did give more specific info, but still didn't answer questions about the urine. Her 9/2 reply made the BP record more concerning: Systolic readings were 128 at 9:30, 82 at 9:55, 64 at 10:10, and 92 at 10:30. Dr. Pope said the cuff slipped at 64 and BP improved after repositioning, but there is no documented immediate recheck. The next reading is 20 mins later. It also doesn't explain the low 82 reading 15 mins earlier. With these gaps, the record doesn't show when Sora became hypotensive or how long it lasted. She also told me that my original email had an "accusatory tone" and suggested that I ignored SRVC's efforts to get info from me and chose "instead" to request Sora's records. Part of her 9/2 email is attached. That chronology is demonstrably wrong: All the correspondence is timestamped. I requested Sora's records on 8/27 at 4:34pm before Sora was even picked up from the clinic by my husband at 5pm, so it couldn't have been "instead" of responding to SRVC's post-op calls the next day. My 8/27 email is attached. My email asks that the records be sent to her oncologist and to me to submit to insurance. SRVC didn't send the records to me until about 4pm on Friday, 8/28. Then 8/29 and 8/30 were the weekend. I filed the insurance claim on 8/29 and sent SRVC my detailed email on 8/30. On 8/31, I returned SRVC's AM call within 3 minutes. I also followed up again via email that night when they never called back. My 8/31 email is attached. I have longstanding relationships with Sora's regular vets and specialists and routinely ask detailed questions about her care. I've never had a vet treat questions about her medical care as evidence that the relationship itself should end. Pet owners should be able to say, "My animal had an unusual recovery; please explain what happened," without the inquiry itself becoming the problem. Obviously dogs can't speak up for themselves. It's our job to be informed and advocate for them. Dr. Pope ultimately invited independent review and referred the matter to SRVC's insurance carrier. So I submitted medical records and correspondence to the CA Veterinary Medical Board. Dr. Pope wasn't even the treating veterinarian. Dr. Fox was, and I never had a chance to talk to him about the concerns before Dr. Pope took over the response and ended the relationship. The matter has now progressed to a board complaint involving the care he provided, which is unfortunate. Whatever the board ultimately concludes about the medical care, the way my questions were handled destroyed my confidence in this practice. I would not return. I do, however, highly recommend these vets: Montrose Pet Hospital and TrueCare AKA BluePearl Pet Hospital. If anyone wants to review the full correspondence or records mentioned here, I'd be happy to share more info. Here's also a photo of my baby Sora.

We discovered this vet a few years ago when we needed to take our dog in and since then, they have…read morebecome our regular go-to vet! We have been about 3 times now but they always resolve whatever issue our dog has! They do get really busy (as do all vets) but usually they're able to schedule us in within the same week of calling. I've only met 2 of the doctors here so far but both of them were caring and know their stuff. I am so grateful for Animal Medical Center for taking care of my doggo and putting my mind at ease after each visit!

I brought my furbaby here after reading some good reviews…read more I started coming here after adopting my puppy pug over 1 year ago. Initially due to an ear infection after having her home for a week. (I do use an online vet service for the more milder things.) The ear infection was rough, but she was taken care of. I established care here because I wanted to have a vet I can have for her for more serious concerns. Well, about 10 months later she got a spider bite. It was right above her eye and it was swollen and crusty. I called AMC and they fit her in the next day. Again, staff was great and took care of her, they assured me she would recover no problems and they were right. Overall a good experiences and I plan to continue to bring my furbaby to AMC. 4/5 due to cost, I was taken aback when her follow up visit came with a hefty fee and I assumed the initial fee included the follow up. I take accountability for not asking ahead but I also feel like transparency is key and it would have been nice to know full cost ahead of time knowing I had to have a follow up visit.

Dr. Roueche and his staff are incredible. I brought my little boy in for his teeth cleaning. My…read morelittle girl, who was very sick, was with me. The staff saw her and noticed that she didn't look good. Dr. Roueche offered to see her. I knew the inevitable was near. I decided to put her to sleep and Dr. Roueche said he could do the procedure that day. I brought her back and picked up my little boy. Dr. Roueche and his staff were so sympathetic. They cried with me and let me stay with her body as long as I needed to. They let my 3 other fur babies stay in the room too. Dr. Roueche and his staff are so kind and caring. I fully trust Dr. Roueche with my fur babies.

My mom's dog passed away and every place we called to cremate our dog was charging up front and my…read moremom had issues with her card. She had asked the staff here if they can do payments with her and they gladly took care of her, the receptionist was super sweet. We have been coming here for years and will always recommend thank you

There truly aren't enough words to express how grateful we are to the team at Cinema Veterinary…read moreCenter. They saved our dog's life, and we will never forget it. While we were traveling, our 6-pound Maltese suffered a severe anaphylactic reaction after a bee sting. Within minutes he was vomiting, had lost control of his bowels, was breathing rapidly, became weak and disoriented, and looked like he was slipping away. It was one of the most terrifying experiences our family has ever faced. The moment we arrived, panicked and desperate, although they are not an emergency clinic, they helped us. After the Dr. said he could see our dog, everyone acted immediately. Our dog was taken back without time wasted, and the entire team worked quickly while keeping us informed every step of the way. Dr. Moran was calm, compassionate, incredibly knowledgeable, and took the time to explain everything clearly. His confidence and expertise gave us hope when we needed it most. The veterinary nurses and staff were wonderful--kind, attentive, and excellent at communicating throughout the entire process. The front desk team was equally amazing, showing genuine compassion and making an incredibly stressful situation a little easier. The care didn't end when we left the office. Receiving a personal phone call a few days later to check on our little guy and make sure he was continuing to recover meant so much to our family. That level of kindness and dedication is something you rarely experience, and it speaks volumes about how much they truly care about their patients. Because of the incredible care we received, our beloved dog is still with us today. If you're looking for a veterinary office that combines exceptional medical care with genuine compassion, this is the place. Thank you all for giving our little boy a second chance at life. We are forever grateful.

I would give this place zero stars if I could! I thought this place would be a good option given…read morethe positive reviews but when I walked into the office it was anything but. For starters, when the vet tech asked me to place my dog on the scale I noticed that there was a huge puddle of urine on it. Yuck! I asked her to clean it up before I'd place my dog on that scale. That's beyond unsanitary! Then when we got to the exam room, that also looked unsanitary! The mat on the exam table had what looked like dried urine stains and nothing smelled clean or sanitized. Really gross and now I'm worried that my dog could have been exposed to something since it's likely nothing in that exam room had been cleaned. I should have left right then and there, and wish I had because things didn't get any better. The vet took forever to come into the room. I was only there to get my dog vaccine boosters but felt they were trying to evaluate and look for random diagnosis. They also were pushy about heart worm testing and charged an arm and a leg for core vaccines. Much more than any place I've ever been. It felt very scammy. And when checking out and paying the hefty bill the receptionists weren't very friendly. Honestly, the whole place just had a bad vibe. I wish I never took my pet here. I don't plan on bringing my pet here ever again and I feel very upset that I trusted bringing her here in the first place. I can't understand how anyone gives this place a positive review. My experience was bad!!

We took our baby DeLailah to recheck her physical issues. Dr Flores checked her for long time and…read moreexplained to us what's going on her. She was very professional and experienced vet she mentioned few things about her condition. My other vet didn't mentioned that to me. We are now concerned about her physical issues. But Dr Flores said everything will be taking care of. She's got a hernia to be operated. She will be fine soon. Thank you Thrive. We will see you soon.

Don't bring your pets here. I just brought my dog for an ear infection and they wanted to charge me…read more$370.08 Dollars just to get medication for that. When I called to get an app and asked about how much was the consult I was told it would be $45 dollars. Then I get an estimate of everything and it was absurd how much money these people try to charged me. YOU PEOPLE SHOULD BE ASHAMED!!!! I decided to take my dog to his regular vet instead. Here's a pic of how much these people tried to charged me for just a consult. Go to little paws hospital instead. The staff and Dr. Garcia are amazing and they don't try to take advantage of your pets sickness. A little update on my doggy. After I took him to his regular vet at Little Paws Dog & Cat Hospital, my dog got the treatment he needed and also vaccines, and the total came out to $105 with medications included. This is just to give you an example of how Thrive Affordable Vet Care, don't care about our pets only the money.

I've taken all three of my animals to Treehouse Animal Hospital, one cat and two dogs, and every…read moreexperience has been great. The thing I appreciate most about Dr. Dewey is that I've never once left feeling like unnecessary procedures, medications, blood work, or testing were being pushed on me. I've definitely had that experience at other vets. Every interaction I've had with Dr. Dewey has felt genuine, and I always leave feeling very confident in her knowledge and judgment. You can tell she really cares about figuring out what's actually going on and making the right diagnosis without immediately throwing everything but the kitchen sink at the animal. The staff is also always extremely friendly, and the facility itself is clean, new, and really nice. And lastly, the pricing is very reasonable, especially compared to some of the other vets in the area. I feel like I'm getting better care without paying more for it. Really happy we found Treehouse and would absolutely recommend them.

Dr. Dewey is, without a doubt, the best veterinarian I have ever known. She is incredibly…read moreknowledgeable, compassionate, and truly dedicated to the health and well-being of your fur baby. She has genuine kindness and concern .. she really cares. She always squeezed Tallulah in when urgent care was needed and that provided me with tremendous peace of mind when I was going out of my mind with concern. In addition, her staff is outstanding--friendly, caring, professional, and always willing to go the extra mile. From the moment you walk through the door, you feel welcomed and supported. I cannot recommend Dr. Dewey and her staff highly enough. If you are looking for a veterinarian who is exceptionally skilled, compassionate, and supported by an amazing team, Dr. Dewey and Treehouse are simply the best.

Absolutely the best veterinary experience I've ever had. Dr…read more Kristie, Dr. Roey, and the whole team always go above and beyond. They execute things flawlessly, communicate so clearly, and explain treatment plans so smoothly. They really do take the time to answer any questions. The prices are reasonable and no hidden fees. They took the best care of my dog Norman who was very ill and needed surgery to remove cancer in his spleen. Dr. Kristie and the team worked on my dog after hours until 3AM, because of them he is still here and I have no words to express my gratitude. While he was in surgery, there was constant updates on how things were going. It's truly rare to find a veterinarian that treats you so warmly. I can't thank you enough

Dr kestelman is one of a kind The true Dr. Doolittle…read more His care is from the heart. And the staff is fantastic They explain and show everything they find clearly. He specializes in extreme cases, And can manage anything My cat has been peeing on the couch for months, I took him to two vets prior Dr K is the only one that finally found the problem He suggested x rays and found a bladder stone. Saved my cat. I'm so glad he suggested x rays. I'm so grateful we found him for our pets

Dr. Vanessa and Dr. Niki are always so compassionate and kind. Recently Dr. Vanessa and Vet Tech…read moreJoe performed delicate dental surgery on my older cat. Everything turned out very well.

this has been our vet for years with our corgi Fergie and recently had an emergency situation while…read moreat Bouquet Kennels, thank God they were attentive and notice she was very sick suddenly but was turned away when trying to get her to Copperhill animal clinic because they were too busy, Fergie nearly died and these guys failed us when we needed them the most!!! that's enough for us to go elsewhere. we are very lucky she survived and was in really bad shape.

Not only dog they take great care of my fur babies, they took great care of me. I unfortunately got…read morea migraine and they were so helpful. A young man (sorry I didn't get your name) offered to take care of my dog while I got my meds. Then Aubry saw me struggling in line. She got me a chair and held my place in line. I've been going there for years I highly recommend.

If you are in the SCV and need your dog or cat neutered/spayed, you have shopped around to find the…read morebest price you can, upward of $750. Someone recommended Tags to me, so I called to inquire on the price and appointment availability. I sent them my pup's vaccination records, some information about him and myself, and was lucky enough to get an appointment the next day (yesterday). Intake was from 7:30-8 AM, and very easy. I picked him up around 4:15 PM the same day. The price goes by weight. Because my pup weighed 12 pounds, the cost of neutering, elizabethan collar, pain medications, and antibiotics was $250, a great value! Because I needed him to be microchipped while he was out, that was an additional $50 (this part needs to be paid in cash). $300 out the door for a neutering and chipping is a great deal. I'm very pleased to report that my pup is doing beautifully one day after the surgery. I highly recommend this clinic and the doctor. THANK YOU for offering a great service at a great price.

Thank you to the Cat Doctor and Staff. I had an emergency with my boy kitty he was unable to…read moreurinate. It was later in the day when I called worried I they wouldn't have any openings. The staff told me to come in right away. They took him immediately to the exam room. Unfortunately, it wasn't cheap but numerous test were necessary. My kitty was diagnosed with bladder stones at almost 8 year old. I was so worried he would have to stay overnight, thankfully he didn't have to stay. They sent me home with medication and strong recommendation to change his diet to a Urinary wet and dry food. Dr. Linger made me feel my kitty was in good hands. She got back to me right away with results on tests. Thank you Dr. Linger! Every time I go into the office everyone has been very nice especially Mary. I also found out that an employee who worked with Dr. Tracy is still there thank you Terri for your help with getting the Doctor to authorize me to get Prescription pet food from other sources. God bless Susie Burns and my kitty Ricky

Tried to make an apt & the receptionist was very rude! I would not recommend the placeread more