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    The Oncology Institute

    5.0 (1 review)
    Closed Closed
    Updated 2 months ago

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    2 years ago

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    Jeffrey Andrey, M.D. - The Oncology Institute

    Jeffrey Andrey, M.D. - The Oncology Institute

    1.0
    (2 reviews)
    4.2 mi

    I went to him for 3 months already being diagnosed with breast. Cancer, for 3 months, he did not do…read moreone single thing. I'm convinced if I would have kept going there. I'd be dead by now. That was six years ago, and I was diagnosed stage four.

    Dr. Andrey is my mothers Oncologist. Unfortunately he and his staff provided such poor and…read moreneglectful care. We are not medical professionals and did the best we could with the information we had. I wanted to share our experience because I don't want another person to make the same mistake without having as much information as possible. From the beginning we were hesitant because he was so arrogant and seemed to take offense to our questions. We respected my moms choice to go with him and wish now that we would have pressured her to find someone else. There were so many scenarios that I found concerning when my mom was fighting for her life and we relied on him for her care, but here are only a few of the red flags because I only have so much space: 1. After my moms second chemo session she was vomiting for 4 days so sick and we could not get in touch with anyone for help or guidance nor did anyone call to see how she was doing. When we called the nurses line the "I am out of the office and my voicemail box is full" message came up over and over. On the fourth day we decided to bring her to emergency room because she could not breath to find out she had pneumonia and was in the hospital for a week. 2. On another occasion we came to the office for our 10am chemo appointment at 9:50 checked in, paid the copay and twenty minutes later were told that her chemo medicine was not ordered. We turned around to go home to find out they left a message at 10:04 on voicemail at home AFTER we checked in and were sitting in the waiting room. 3. My mom was given narcotics for the pain she was having and not one Doctor or nurse contacted her EVER after giving her such a strong medication to see if she was ok, and again she landed in the hospital this time in intensive care with another infection. 4. My mom is now at home in Hospice care, we have not heard from Dr. Andrey one time since the hospital. Nothing from him. She recently said to us "he gave up on me, he thought I wasn't worth fighting for". If you want to entrust anyone in your family with someone like this I am so sorry for you. Our family is devastated and felt like we should have forced her to go elsewhere to a Doctor who was thorough and caring. We will live with that regret for a long time.

    The Oncology Institute

    The Oncology Institute

    1.5
    (12 reviews)
    4.1 mi
    Available by appointment
    Certified professionals

    I want to thank Dr. Kandahari at the Oncology Institute in Temecula for the professional, thorough…read moreand kind attention. Having an oncologist who is educated and caring in this field makes this medical challenge a bit easier. And thank you to Maricella and Dr.Kandahari's medical assistant for their kindness and caring attitude.

    I have been going there for six months, and it's been 100% AWFUL in every aspect. You can't get…read morethrough to the actual office to speak to anyone or make an appointment. You get sent to some other country to make appointments or getting a message to your provider, which don't get to the provider. I had a very important message to let my provider know that I was going to wait on my bone marrow biopsy which my provider told me that she didn't get it. As well, when I did go to my follow-up appt, my provider ordered the wrong bloodwork, and the office sent me a message to do the bloodwork before my appt. which I did, and it was the wrong bloodwork and I didn't get any answers as far as what my issue was. As well, the billing department is terrible. For 5 months I called repeatably trying to get a billing statement with no success! As well, I had to call many times asking them to subtract off the co-pays I paid. They told me that would be sent to the statement dept., which there was no such thing in the end. You get someone from overseas that barely speak English and they say the same thing, that they will look into it for you and call you back and they don't. I was finally able to get transferred to a supervisor that promised to email me a statement and mail me one as well. I never got either one. I got a copy of my ledger a month later with no return address to send the bill. I had to send her three more messages and threaten to get an attorney and, a month later I got a letter stating that they have been changing the billing process and I was sent another copy of my ledger, not a billing statement. But, on the letter they typed out the billing address to send my payment. This office runs absolutely terrible in every aspect! And anyone that has cancer or trying to find out if you have cancer this place will cause you an unbelievable amount of stress when that is the last thing you need. I now have to go to another Oncologist to get the correct bloodwork ordered so I can get some answers, after waiting for 4 months only to have the wrong bloodwork ordered and no answers. I will continue to file complaints with other organizations that will look into the way this facility is operating, AWFUL! Betsy C

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