My husband and I do residential real estate remodeling. We walked into Stier this afternoon to…read morechoose a door. There were at least four or five employees in the store, but no customers. No one made eye contact with us, said hello, or asked if we needed help. We headed into the door display section, and spent at least 10 minutes there, looking at doors, and reviewing their brochures. Then we left. The two employees at the front desk just watched us walk out. That is the second time this has happened. The staff doesn't seem that interested in customers. We won't be back.

They came out to address a warranty issue with an exterior door frame. Representative made the…read moreissue worse and said job was beyond scope of work and would get with builder. They would not even come back to put frame back to how they found it. Went round and round with this for 6 weeks and finally hired another company to fix the problem. Poor workmanship and customer service.

This is a small business that has amazing employees. Everyone is kind and willing to help find what…read moreyou need to get your job done. I honestly this this is one of the best hardware store I've ever been to. I highly recommend this place to anyone that's in the area!

I love a local, small town, old school hardware store. I'm lucky to have this since I lose over an…read morehour to go to Aiken! They have a great selection of items and their isles are pristine! You always have someone available to help you if needed... Say that at a box store. They even have old stuff that you can find anymore, like federal Pacific breakers etc. Call and see, they may have what you need! This is an all in 1 style place. A little bit of everything plus some guns, lumber, pitch fork? Need a set of mobile home stairs? They got you covered!

My friend and I (two women) visited the Columbia store on Garner's Ferry Rd recently and we were…read moreshocked by how rude the employees (all men) were. There wasn't a "hello" or "Can I help you? We looked around and when we asked a question we got a rude answer so we walked out. We're both starting major remodeling projects and could've made large purchases if someone had been even a little interested or friendly. If Home Outlet doesn't want our business, someone else will. I will never shop here again. The place felt very hostile to women. Wow.

We are building our new house, and I was looking for options for my cabinets. By the time I left, I…read morehad picked out my new cabinets, countertops, the tile for the shower, tile for the dog wash station, my kitchen sink, and other items. I am so happy that I took the time to come over here and look. Their prices were so much better than the other stores. Whatever was not in stock they were able to order and have in less than a week. Ted Mallon the store manager was so easy to work with. The other employees were great, answering any questions I had and loading all of the materials that I bought. I will come here first for any building project from now on.