Two visits combined review for 12/2020 and 03/2021 both visits are related…read more My initial purchase was Dec2020 Upon arrival, I was happy to see that there weren't many cars in the parking lot. The store is clean and well-lit (bright)! The staff all greeted me and one motioned over to help. I will say I was in a rush (after visiting multiple stores). I had an exact budget I didn't want to exceed. The representative pointed to all the mattresses in my budget. I laid on all options in my budget for a few minutes. The rep provided a protector for me as I laid on each mattress meditating on my purchase decision. Lol He didn't rush me but instead asked how it felt. This was an important decision. Based on how I felt at the moment I settled on the Sleepys Doze 10" Medium Memory Foam Mattress. BIG MISTAKE! This mattress was like quicksand. I would find myself sinking into the mattress at midnight. Maybe it was the memory foam that I didn't love. I also purchased the 50 Series Adjustable Base. My adjustable provides so much comfort in tilting up in more of a sitting position, so I can be comfortable when reading, working or watching a movie. It's like a comfy couch. This base also helps provide me with a better quality of sleep across the board since I love to elevate my feet. That has helped a lot with the back pains and pressure I experience from sitting at a desk in the past. I'm so glad I made this purchase. I added a warranty to my frame. Before my 120 Night Sleep Trial was up I visited this location for a second time. In March 2021 I came back for a mattress exchange from the Sleepys Doze 10" Medium Memory Foam Mattress to the Serta iSeries Hybrid 1000 12" Medium Mattress. I was finally satisfied! The initial pick wasn't a good fit for me. I made sure I brought all my money the second time because I was going to pay what I needed for the BEST! Every night I lay down for bed it's like entering the gates of heaven. I'm just in love with this mattress. You will not be disappointed. Deliveries: Mattress Firm did not have any delays due to the Pandemic. Everything was on schedule. I was so thankful for my base, and matters while I still waited on my bedroom set from another company. Matress Firm texted me when on the way. The 1st delivery required the 2nd return the next day because they did not install everything correctly. No biggie! The leg was coming off the adjustable base and I believe it is because I asked them to move it after already installed. I think it was moved and the leg inadvertently came off. This was an easy fix I would've resolved it myself, but it was too heavy for me to move. The second delivery of my exchange was quickly delivered the following day. Both the initial and exchange met my expectations and I'm pleased with everything.

10/10 Steven was great and very accommodating. Steven was able to go through all the available…read moremattress options and go through the best available offers.

Just received our new set of couches and I couldn't be more pleased with them!…read more Everyone from discount furniture was very helpful throughout the whole process, from selecting a couch- to the delivery. The women in the showroom were very knowledgeable & made the purchasing process seamless. The color couch we wanted was not something that was in stock & was going to take 6-8 weeks to be delivered, which we were fine with. They had plenty of other options that could have been delivered sooner but this was the one we really wanted. They had everything delivered to us within the given time frame! The gentlemen who delivered the couch were professional & efficient. It had been raining on the day of delivery so the ground was wet, but they got the couches in our back door and not a spot on them. Very reasonably priced furniture & a great team to assist you! We will definitely be stopping here first for any future furniture needs.

My fiancé and I stopped in after trying 3 other stores, and we were hoping for a sectional and…read moredining set that we could get sometime this month. Every other store had delivery for the sofas we wanted estimated for 8-12 weeks (Covid, back orders, pausing in manufacturing). We came into this store and began looking around. We saw a cute counter height table with stools at an very reasonable price (less than 500 for a table and 4 upholstered stools) and was in stock to be delivered on Monday (we bought on Saturday). We also purchased a sectional sofa and a lift top coffee table. The sofa was also available to be delivered and set up on Monday (two days from purchase!!). All items (full dining room set with 4 stools, large 3 piece sectional, and lift top coffee table) plus delivery came to just under 1800. They also have some financing options available as well! The folks who worked there were also incredibly helpful and worked with us to get the items we wanted as quickly as possible. I would 10000% return to this place for my furniture needs!

Service was awesome, Parish helped me and my experience go very smoothly. I will go back ! Just…read morebecause he was very helpful, kind and nice. Explained some questions that I had thoroughly and worked well under pressure. There were two people there - however I came in looking very rough. Even though, he acknowledged me and the other one walked totally off and disappeared. Im new 5o the area but only came in because I had been putting it off. I figured day before yesterday was the day. I have three more to buy and I will definitely come back to the store amd pass up the one in my city- just because of his customer service. Hes a great asset to your team. He truly cares about the customer, not just a sale. Great job.

3/2021 The staff seemed very helpful over the phone in…read moreassisting me with honoring the sleep guarantee option (120-night sleep trial), but after I got there, I didn't feel the same energy. One sales rep was juggling several customers. He could barely give undivided attention to one customer at the time. I wanted to return the Sleepy's Queen Mattress Doze because it was so uncomfortable. Long story, short I ended up at a different location to complete the exchange.

Best mattress and great delivery experience! I love our new…read moremattress and box spring. And even better was the delivery experience. They did not charge me extra to move my old bed frames and mattress to another room, and moved an old twin down to my garage. They also set up my new bed and attached the headboard. The pricing and sales help was fantastic too! Don't buy from anywhere else. These are made here in Raleigh ! #shoplocal my friends

The Original Mattress Factory has some extraordinary customer service…read more I hate customers like me. I'm not the kind who after making a researched decision changes my mind several times before the deal is done. But I did here, and customer service never gave attitude about it. There was a no pressure sales staff that allowed all the time I needed to look but yet remembered to periodically find me to ask if I had questions. I asked lots of questions, and in most cases, they volunteered info before I could ask: from where the mattresses were made (here in NC); where they sourced the materials (all over); and if the internal pads were really cotton (yes). They offered info I didn't know I needed either, like mattress dimensions and the weight of the mattress set. After picking out the set, arranging a delivery time (flexible times available), and making the payment, I had to change mattress specifications pre-delivery. My order was changed without a single eye-rolling, exasperated "we don't normally do this". And then, yet again pre-delivery, I called to ask about another change. Again, no hassle. I was won over by that experience alone. My changed order resulted in a small refund. While I tried to find things to make up for the price so there'd be no refund, OMF actually refunded the very small amount on the spot. And to top it off, the delivery people showed up when promised and were just as friendly and efficient as I could have hoped. Original Mattress Factory also offers a mattress-turning email reminder. That's going to be pretty useful to me since I never remember to do that.

We decided to go in randomly before we got some groceries and walked away with a new mattress!…read moreGranted, we were on the hunt for a new one but didn't anticipate we would find one so soon. Lamont greeted us cheerfully as we entered the store and asked a few questions about how we slept, etc. Afterwards he guided us to a few mattresses to test out and even some pillows which he provided a cover for our heads. Lamont shared information about the Labor Day sales, which helped us find a match within our budget. He helped us with the checkout process and made sure everything was correct for delivery. I highly recommend purchasing a mattress from Mattress Firm. Delivery-original time was set at 10a-12p. The delivery guys came at 9:32a! Very punctual and quick removal of old mattress and setup of new base & mattress.

"Lynwood!!"-Wonderful/Helpful/Friendly/Knowledgeable /Caring- was my "Sleep Expert!!" Great…read morePersonality/Great Listener!! Took/Spent a lot of time with me trying to get the right mattress-price for me/what I was looking for!! We Happily found one!!! "Great Guy!!" Very Patient!! (scale 10 being Fabulous-a 10!!) Had too have delivered!! Delivery date was in less than 3 days!! Very Handy(had to have delivered)/Dependable/right on time said it be delivered!! My delivery "guys!" were "Eric/Luis/Jonathan/Peter!!" (scale-10!!) Helpful/Caring/Friendly/Great Listeners/Gentle-Careful handling mattress!! THANK YOU ALL!!!

We weren't sure what the supply and demand for mattresses would be given the situation for many…read morehome goods. Big box discount stores were short on supply, but not Mattress Firm. Everything we were interested in was available for delivery. The sales experience was low pressure and Tobey seemed to be very knowledgeable. We ordered our first ever king mattress and it came with a free adjustable bed frame. We also ordered a queen mattress and both were delivered by a hard working efficient crew just as scheduled. The bed frame was set up and tested by them and all wrapping (trash) was taken away. I'd recommend Mattress Firm. Deliveries can be done anywhere using their large network.

Tony helped us to get exactly what we wanted at the exact price we wanted and the delivery was fast…read moretoo! Great experience for me and my wife. Much better than any other Mattress Form store near by. Highly recommended!!

Erin provided excellent customer service and patience to help me find the right couch for my new…read moreapartment and the pricing was excellent for what you receive. Erin also helped me setup delivery of the furniture, and the delivery team was very pleasant to work with, while demonstrating clear profesionnalism with no damage to the furniture. I would highly recommend this place if you're looking for affordable but higher quality furniture, speaking as a recent college graduate with a limited budget. I would definitely shop here again.

Every employee I've interacted with at Raleigh Discount Furniture has been top-notch! The guys…read morethat delivered our furniture were very courteous and thorough, ensuring all our existing furniture was put back in original places and the new furniture they delivered was assembled properly and completely. I've purchased furniture from the big national retailers and never had as good of an experience as I did with these guys. The cost comparison to the big stores was much better as well. We will be using them for all our furniture needs moving forward no doubt.

Got a loveseat from here recently and had a good experience! The parking lot wasn't super large,…read morebut we were always able to find a spot when we visited. Inside, the sales reps were helpful without being overbearing, and they had a good selection of items in the store to try out. After we decided on which loveseat to purchase, I used the website to order it, and it arrived about two weeks later in perfect condition. The men who delivered the loveseat did a great job setting everything up, other than leaving a little bit of trash on our driveway :) Overall, not sure if we'll be getting any more furniture in the near future, but I'd definitely consider ordering from Capital Discount!

We had to refurnish several rooms in our new home after moving into the area, and are extremely…read moregrateful we stumbled upon CDF. The salespeople were extremely helpful without being pushy, and the cost/value ratio was first-rate. The delivery process went smoothly as well. Despite several heavy pieces having to go to the second story of our house, every piece was placed without damage to the furniture or our home. Every part of the process went smoothly, and we will definitely buy from them again the next time we need furniture.

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

We were delighted with the outstanding service that we received at Mattress Warehouse in Cary. Tim…read morewent out of his way to find us just the right mattress and saw to it that we received appropriate discounts and successfully applied for the 0% financing program that they offer. Delivery was prompt and the delivery technicians were polite and professional. Thumbs up from us!