We were in the market for new box springs and mattresses. Our challenge was that the bed we were placing them on was a 100-year-old brass bed with a full-size mattress. We wanted to move up to a queen-sized mattress. A standard queen was too long at 80 inches. The Mattress Factory offers a short queen mattress and box springs in two different lengths. We purchased the ideal mattress for our needs with a less tall box spring. The company made the set to our needs. The delivery was only two weeks. Delivery was flawless. We could not be more pleased with the outcome of our shopping at the Original Mattress Factory in Reynoldsburg, read more

We inherited an antique iron bed that was over 100 years old, and needed a mattress. We drove an hour to the only place we ever use when purchasing a mattress, and were greeted as soon as we walked through the door. We were quickly led to three selections and made our decision very quickly. We were promised delivery a few days later. The delivery came on time and the delivery team quickly realized that both the mattress and box springs would make our bed too tall. A suggestion to remove the box spring and place a plywood board in its place was a great solution. I was given credit for the returned item before they left the house. I will always use The Original Mattress Factory whenever I need a new bed or mattress. read more

The Original Mattress Factory - Mattresses Near Me - Columbus, Ohio

Great customer service, honest pricing, and a good product. I ordered a basic full sized mattress and box spring. It was for a spare bedroom and didn't feel the need to splurge on a memory foam or anything at that caliber. I found what I wanted, placed the order over the phone, paid then too and it was delivered within the week. I think it actually came two days later. As funky as those commercials are with the animated box spring men, the message is true. The factory is local, therefore the prices are less, and quality is solid and reliable. This is also good to know if there ever happens to be a problem with the product. Although, I have never experienced that, and do not foresee anyone else. read more

The Original Mattress Factory - Mattresses Near Me - Columbus, Ohio

We were taken by this company by believing what they advertise in their commercials. The prices are definitely lower, and the mattress we selected at the store was very nice. Unfortunately, the mattress they showed us at the store and what we thought we had purchased was nothing like what they delivered to our house. The mattress we tried and selected was deep and the length exceeded our height. But the mattress delivered is several inches less deep and when we lay on it our feet hang off the bottom and I'm 5'4" and my husband is 5'6". We kept our existing queen size bed frame and the mattress is easily 5" less wide and 6-8 inches shorter than our old mattress. To put it bluntly it's a pathetic mattress for what we paid. I can't wait to get rid of this bed and we've had it only a few months. I've told everyone I know to go anywhere but The Original Mattress Factory and I will never go there again. read more

I went here a while ago to check out mattresses and while I'd rather get my mattress from another OMF location I'll go back to this one and explain why. My friend and I walked in and this older gentleman, named Thom, came up to help me. He was really polite and soft spoken, willing to listen, etc. but the poor guy gets into starting to show me something and Rick or "Rick the Dick" comes over and starts acting like a middle-aged-man-turned-child. He comes over, very whiney-like and yells at Thom right in front of my friend and I telling him "It's my turn!" (can you just envision a little whiny boy fighting over toys at 3 years old...yah...that's what this douche was like). Poor Thom, lowers his head and quietly shuffles himself into the back room, not to be seen again during the time we were there. Talk about awkward? Geezus christ. I was SO offended and baffled, I had to think to myself, "Wait...did that really just happen?!". I almost, ALMOST said something to this guy. I was so pissed at how he treated that older gentleman. Granted, I'm not sure what OMF's policies are as to whether or not salespeople have to switch off per each customer coming through the door but for damn sake there's a way to do it without looking like a maniacal jackass. Not to mention: I just lost my grandfather in June and my grandmother last October. We were VERY, very close-knit. So to see this older gentleman treated that way literally tore me apart and made me very upset. Probably hence why I refrained from saying anything due to being so mad I would've been in tears had I started my rage of disgust upon this asswaffle. Needless to say, I went about, let "Rick the Dick" ramble on and act pretentious about whatever he was talking about and found my mattress. However, when I walked out, my friend turned to me, in complete disgust, and goes, "Did you SEE how that guy treated that elder man?! My god!...W-O-W." I was ALWAYS taught to respect my elders--true, however if people are wrong they are wrong and I'm willing to put people in their place but there's a way to do it with dignity and respect to the individual (unless they're saying something anti-gay then that's another story). Rick completely embarrassed Thom in front of my friend and I (customers) and needless to say because I was so astounded and ashamed by how this man was treated, I did not make my purchase I had intended to make that day (which would've been a $900 sale) but I refrained since NO ONE who is going to treat another human being like that will get my sale (esp. not knowing if Rick or Thom is working on commission). Instead, I've decided to find out when Thom is working and purchase my mattress from him when I can get back down there. No one who treats elder people like that deserve a sale or a lick of respect from me in my book. If I ran this company and would've seen that, he would've been fired on the spot. I hope they fire Rick. He's a douche, terrible salesman and a horrible human being. PERIOD. read more

Hello, I looked for a way to put a review on your site. but I didn't see it, so I guess I'll put it here. But what I wanted to tell you is I've had your mattress for going on I'd say 4 days at this point. One of those days I slept like a cat. being that I slept probably about 20 hours that day. I have trouble sleeping sporadic sleep. But I slept for 20 hours on your mattress and on my last mattress I did that I could barely move, but your mattress I felt no pain whatsoever. I love your mattress I will continue to buy from you as long as you're in business. I bought a twin XL it was a little bit more wide than my bed frame. however I think my bed frame was specialized. For college dorms. But I bought a Bunkie board to go along with it for support, and I have had no issues with it no creaking no strange noises. overall I love it a lot and I will definitely continue to buy from you and recommend people to you by the way your prices are excellent and I am in case anybody wants to know a large man I weigh 370 lbs and this has an excellent amount of support it doesn't weigh down at all and it's excellent I love it. Have a nice day. I bought the classic luxury mattress that you can flip over for longer life span it has a warranty read more

We bought a mattress here today, and it was a great experience. Thom, the man who helped us was very knowledgeable and personable. He took the time to explain the basics to us. They have large cutaway displays so you can see how they are constructed. They offered to deliver it for a small fee, but we wanted it today, so Thom called their factory, and we drove over to Hilliard and picked it up. They have a showroom there as well, but it really is a small factory. One wall of the showroom is glass, and you can see them being made. Great customer service, good prices, and I was able to pick up the locally made product right from the factory. Absolutely would shop here again! read more

We have bought our mattresses and box springs from Original Mattress Factory for many years. We recently bought a queen-sized orthopedic EuroTop set to replace our 15-year-old mattress and box spring, and we're very happy with it. My husband and I tried out one bed after another in the Grandview showroom. Each display model had two pillows, and we were given disposable pillow protectors. At the foot of each bed was a display showing the inside of the mattress. At another store, I had a problem with lights shining in my eyes when I tried out the mattresses, but not here. Lighting was fine. Our salesperson, Rick Flynn, was fun and informative. We appreciated his help on the mattresses, but he gave us incorrect information about the contour-sheet style mattress protector. I was concerned it wouldn't be fully effective against dust mites because it didn't enclose the mattress. He insisted an OSU entomologist had told him covering the top and sides of the mattress was sufficient. I checked with my allergist the next day, and she confirmed that the only a fully-enclosed mattress is fully protected from dust-mites. When I returned to the store to tell Rick what the allergist had said, he did not appear surprised. Delivery and set-up went well. We will continue to buy our mattresses at OMF. read more

My boyfriend and I were moving into our new house and realized our queen size box spring wouldn't make it upstairs of our tight house downtown. Rick was super personable, fast, and helpful in picking out a split box spring for us to take home. Couldn't have asked for better service! Thank you Rick! We will definitely be back for future purchases. read more

Had a very nice shopping experience here. We ended up buying from another retailer, but we learned a lot about mattresses! From the beginning, the small tour of the showroom was informative and they really let us try out the different options at our leisure. read more

excellent mattresses, you can't beat the price! best customer service yet! when i moved to columbus, i bought an orthopedic extra plush mattress for my apartment from rick. my family came to visit and my parents and brother loved my bed. needless to say even though they lived in michigan, we bought 4 more mattresses from rick, 2 orthopedic extra plush and 2 orthopedic extra firm which were delivered out of state. that was 8 years ago. to this day my family members all use theirs without any complaints.No back problems or sagging issues! no weird odors. no problems what so ever. They feel brand new. really really great mattresses! The quality is second to none! i bet we'll have them for another 10 years if not longer! I was sad when i found out that there are no omf's in louisiana. but no worries. they do deliver through a home carrier service! i was having some trouble finding the same quality of mattress so I called rick, who remembered me, even though i haven't seen or talked to him in 8 years! he notified a store in atlanta that will deliver to me, all for cheaper than buying a mattress locally! i had shopped at multiple stores in my new city and the prices i got for a simmons beautyrest hanlon firm and serta perfect sleeper seaforth firm were over a hunderd dollars more than what i'm paying for my new omf mattress with out of state delivery included! my only minor complaint is that they are heavier then most (non-memory foam) mattresses, becuase they're essentially 2 mattresses in one. still worth it though! read more

We were in search for a new mattress but wasn't sure what to look for. We went to the Polaris store just to start our search. We were greeted by the manager, Jim who was friendly and helpful. He quickly explained the unique Manufacturing process of the company and the difference in their product. He answered all of our questions and addressed our concerns. We naturally had reluctance but he was patient with us. We ended up purchasing our mattress and box springs that day without going anywhere else to shop. We have had our new mattress for almost two weeks now and we are pleased so far. read more

Rick was helpful and low-pressure. Had a great time picking out a nice, locally-made mattress. It cost a bit more, but the warranty and service is worth the peace of mind. I highly recommend keeping your $$ in the community and shopping here. read more

Very disappointed with the quality of our recent purchase from the Original Mattress Factory (OMF). Less than a week after purchasing the mattress, my wife indicated she did not find the mattress to be very supportive. I was surprised to hear this, as I was very comfortable on the new mattress. We switched sides, and it was immediately apparent that the mattress performed differently as one moved across it. I called the OMF and they sent a technician to investigate. The "investigation" consisted of a person laying at different spots on the bed, at which point he determined there was nothing wrong with it, and that any dissatisfaction was a "comfort issue". I insisted the bed performed differently from side-to-side; in fact, I was very comfortable on one side of the bed, but not the other. The company offered for us to attend an inspection of the mattress at their facility. We accepted. The inspection consisted of removal of the covering to observe that the padding had been properly placed. The internal springs were visible, and no breaks were noticed. I agreed that this demonstrated the mattress was ASSEMBLED correctly, but it was not a measure of performance. OMF indicated that they do not have any way to measure performance at this location. I asked if they retain any material specifications or quality checks on the mattress springs. They retain only what is legally required by law, which is flammability certifications. in short, they were able to offer no performance testing or QA data to show the mattress performed properly. However, since it was assembled properly, they insisted it was a "comfort issue" and I could have the mattress back, or select a different model and be charged 25% of the retail price, plus the difference in price. I indicated this was not a satisfactory solution, we had selected the model we wanted after several visits to the store, and we wanted a replacement that offered the performance we had expected when we ordered it. OMF said we wanted the same model, they were giving us the one we had purchased. A few months have passed. One half of the mattress is far less supportive than the other. Therefore, one of us will be uncomfortable the entire time we own this mattress, which I expect will not be very long. My guarantee is that I will not be going to Original Mattress Factory to replace it. I felt the need to post this review after hearing the latest OMF add about buying from OMF instead of online. OMF asserts that by visiting the showroom, you know exactly what you are getting. However, if I had purchased my mattress on-line, I could have returned it for a full refund and would not be in the position. Lesson learned: buy from a retailer who offers a full refund / exchange policy, do not buy from Original Mattress Factory in the future. read more

My wife and I decided it was time to purchase a mattress set that would help us sleep better. After visiting many stores, we decided on the Vera Wang by Serta "Beyond Exuberance" mattress set. After being sold on the advantages of the mattress, we purchased the set that retailed at $3,000. It only took two years for the bed to start to sag on the sides and bulge in the middle. The bed was very uncomfortable to sleep on so, we decided to call Serta to see about replacing the mattress that was under extended warranty. For a $35 fee, Serta sent someone out to inspect our mattress. They did measurements of the bulge/sag in the bed and went on there way. Sometime later, we received a letter of apology that Serta has declared our bulge/sag in the mattress (after only 2 years) is not defective enough for them to replace the set. Might I add that if I lay in the middle of the mattress, I roll off to one side or the other! They also stated in the rejection letter, to call them again in 6 months to reexamine the problem. I have 2 problems with this resolution from the company. Serta is obviously aware of this problem because there are more reviews online than I can count about this same issue and... they are admitting that the bed wears quickly because of wanting to reassess the mattress in 6 months! My old mattress lasted a decade! Now, I am stuck with a lumpy, very expensive mattress and I have to pay another fee for Serta to come out and inspect my mattress, again. Hasn't this mattress already cost me enough? I will never purchase anything from Serta again and I will share my experience with anyone I know getting ready to purchase a new mattress set. jeffreymauk@aol.com read more