We were in the market for new box springs and mattresses. Our challenge was that the bed we were…read moreplacing them on was a 100-year-old brass bed with a full-size mattress. We wanted to move up to a queen-sized mattress. A standard queen was too long at 80 inches. The Mattress Factory offers a short queen mattress and box springs in two different lengths. We purchased the ideal mattress for our needs with a less tall box spring. The company made the set to our needs. The delivery was only two weeks. Delivery was flawless. We could not be more pleased with the outcome of our shopping at the Original Mattress Factory in Reynoldsburg,

We inherited an antique iron bed that was over 100 years old, and needed a mattress. We drove an…read morehour to the only place we ever use when purchasing a mattress, and were greeted as soon as we walked through the door. We were quickly led to three selections and made our decision very quickly. We were promised delivery a few days later. The delivery came on time and the delivery team quickly realized that both the mattress and box springs would make our bed too tall. A suggestion to remove the box spring and place a plywood board in its place was a great solution. I was given credit for the returned item before they left the house. I will always use The Original Mattress Factory whenever I need a new bed or mattress.

We needed a new mattress so we checked out Sleep Outfitters online. We were intrigued with their…read moreprocess to identify the best mattress for our needs. We decided to go the Lennox store and we were impressed. Owen was our specialist and he was very attentive, knowledgeable and professional. What I really liked was his sincerity--he didn't try to upsell us and he threw in lots of freebies! Would highly recommend Sleep Outfitters Lennox!

I called Pat at the Lenox location and he was super helpful. He helped me a quick option for one…read moreweek delivery. I was happy with my service and would recommend! You even get $300 credit for sheets etc with purchase

This place is outstanding . After I was disappointed in the…read morepurchase of furniture from another store, they assisted me immediately. I would definitely shop here again.

Sean K? Yeah, Mattress Firm God! Great experience doing business with him in particular, just…read moresayin'.

The Westerville store had exactly the mattress we wanted. It arrived within the scheduled delivery…read moretime period and the crew who delivered and installed it were polite and efficient. After it was put into the bed frame, I discovered that the mattress was much softer than it had felt in the store, so I called and spoke with Steve. He was remarkably polite and patient, spending a good 20-to-30 minutes on the phone until we figured out that I should have bought a set of box springs at the same time I bought the mattress. (My fault, not theirs.) Amazingly, he then offered to deliver the box springs to my house that same evening after he closed up the store, all for a surprisingly low price. As soon as he put the mattress on top of the box springs and I lay down on it, it was just as comfortable as it had felt in the store. He was a real lifesaver and I appreciated it tremendously. I chose Mack Mattress Outlet because it's a family-owned business that provides real service and this experience of mine show how true that is. I highly recommend this business.

I love Mack Mattress Outlet! This is bargain shopping at its best! We were so impressed by their…read moreservice and prices that we didn't buy just one bed - we bought two! When we first visited this location, we brought our teenage daughter to help us pick out a new bed for us. We were greeted very warmly by the manager and immediately started receiving the advice that you'd get from a close friend. He was very professional and very humorous. That, my friend, is a killer combination. As we looked around, we decided to check out the best beds in the house - the Temperpedics. Fortunately, they had 3 available to sample - one for each of us. Within minutes, we noticed that one of us wasn't declaring their delight out loud anymore. My daughter had fallen asleep! What did we do next? My wife and I continued shopping while our daughter slept away! It was so much fun watching all the shoppers stop and stare at her as they walked in the door! (Please don't call Family Services on us. We're good parents that just like to have fun!) Well, you guessed it - we bought a Temperpedic. How could we not? Then we came back a week later and bought another bed for our guest room (this time without our drowsy daugher). The prices were outrageous! Mack Mattress is known for their rock-bottom pricing. The prices are literally half of what you would pay in a retail store. (The Temperpedic was not a factory second though, but was priced very competitively.) Don't waste your time with any other mattress store until you check out Mack Mattress Outlet first! There is a location conveniently located near you. Don't pass up the opportunity of putting your children to sleep in a public store while you shop to your heart's content. Enjoy!

I went there in 2020. I was clear about what I needed-a firmer mattress because I have back issues…read more They recommended and encourage me to buy a mattress with a "EuroTop." It was not inexpensive. It's been less than 5 years and the mattress is sagging and providing no support whatsoever. I live alone-so weight is not an issue. I turned the mattress at the recommended intervals. My previous mattress lasted 10-15 years. This mattress is less than 5 years old and is useless. I would not rely on their 'expert' advice ever again. I am really disappointed that, within the next 6 months, I am likely going to have to replace the mattress that they claimed would last 10-15 years.

I encountered a fool for a salesperson. After I walked in I explained exactly what I was…read moresearching for which was a king size soft bed but not sure what brand. The salesperson directed me to a firm bed for some reason and he totally abandoned me and sat down in a chair. I stood there very confused. At the other 2 mattress stores I had visited earlier that day the staff stayed with me the entire time. They asked me questions and guided me towards the bed that fit my needs and printed out a quote to take with me. After standing there about a minute dumbfounded I simply walked out. The salesman did not say a word. Ookayyy?? I left wondering if that was an actual employee. Ultimately I ordered a Tempurpedic King Size bed at Costco online for $2,795 after I contacted Tempurpedic and all my questions were answered with no issues. I do not recommend Mattress Firm. I felt for the amount of money I was preparing to spend, I was not treated like a valued customer and if I am not worth their time then there are plenty of other mattress stores out there to chose from.

This is a really hard thing to review, (mostly since i need them to still be in business in 25…read moreyears) the issue with Mack Mattress is, what is a Mack Mattress? It's not like a Serta or Sealy, you can say those and everyone knows what those brand names are.. The Mack mattress is a clone or knock-off, but that doesn't really do it any favors. The problem is "what is a Mack Mattress?" It's a mattress that is US made in the same series line as the name brand, but.. Made better, better materials, better stitching, better internals, better colors, better textures, it's all around a better product. Then also none of the stupid tariffs, since it's made here, so it's more affordable, and a better product, so to say it's a clone or knockoff, really doesn't do it justice.. If anything it's the same colors as other brands, but a much better product. My mattresses replaced a 30 year old sealy and a 10 year old "original mattress factory" mattress, which was hot garbage. That is the mattress, but.. It's not just the mattress.. The Good: Mattresses we purchased were both incredibly well made. They were comfortable, and they have decent financing if needed. The "not great": The warranty, while hopefully not needed, if you do need it, there's a restocking fee that is in some cases is the same cost as the mattress itself. The problem with a mattress is until you sleep on it, you really can't tell if it is the best mattress for you, so you can end up wanting to exchange it, but while they offer an exchange option, it's not as good as many other brand name mattress options. I suggest you bring a set of sheets at minimal the bottom sheet, so you can tell how actual comfortable it is.. Otherwise this is a drawback of Mack Mattress. Verdict: I will buy another and will recommend them to anyone who likes to sleep comfortably, including all family members. All things considered this was a great experience..

We had the best experience with Steven at Mack Mattress. Big purchases can be so nerve-wrecking,…read moreand he helped to make buying a new mattress so simple and straight forward. He knew all the right questions to ask, to figure out a best fit for both myself and my husband. Steven was also very knowledgeable in the technology inside the mattress, which gave us so much confidence in the product we were purchasing. We have had the BEST sleep on our new mattress & will be recommending this company to all of our friends in the future.

Nice store with lots of selection, bedroom, living room, all kinds of stuff, and great value! The…read morestaff is super friendly and helpful. We walked in twice to check on the bedroom suite and couch, at the end, we didn't buy, but they are very welcoming and we will definitely come back for stuffs!

This store has a nice "discovery" aspect of it, with the different rooms and loft areas. Love the…read moresmell of the wood varnish too!

We bought two new mattresses. one mattress lasted less than two years . The second is on the guest…read morebed and uncomfortable. very disappointed

We want to recommend the Original Mattress Factory in Reynoldsburg. We need to replace the mattress…read moreand box spring on the bed in our guest bedroom. The bed is a treasured family antique that is 100 years old and is a ¾ bed on which we were using a full mattress. What we wanted was a queen box springs and mattress. A standard-size queen mattress is 60 x 80 inches which is too long. The Original Mattress Factory produces many special-sized mattresses. In the selection is a Short Queen with a diminution of 60 x 75 inches which would be tight but would work. At our reception at the Reynoldsburg store, we were warmly welcomed. During our discussion about sizes, we discovered that they make mattresses locally. Due to this, they could remove one row of coils to produce a short queen mattress that was 60 x 73.5 inches, which was ideal. Because our mattress was a custom build, two weeks were required for the manufacture. The delivery was outstanding in every way. What might have been a stressful purchase turned into a joy, plus we got exactly what we were looking for.