Third generation local business and great service. John is knowledgable and was willing to work…read morewith us on specifics we wanted. Well worth the cost, and price was less than other stores we checked out. Quick and free delivery. We plan to go back soon for guest bed soon.

Sold us a mattress with a ten year warranty, long story short - mattress is less than half way into…read morethe ten year guarantee, it's unusable due to a large sag, and the owner claims he can not warranty the mattress due to the fact that the manufacturer he purchased it from has gone out of business. Buyer beware - if you do business with this place, buy a mattress from them that is nationally known and recognized with a good warranty, as Burke Bedding will not warranty the mattress.

I will never buy Bernhardt furniture again! Their customer service is the worst in the industry…read more I have been trying for months to get a part for a recliner on my sectional leather sofa. No one answers the customer service line. You have to leave a message but no one returns the call. Stay away from this company!

Eric is a knowledgeable salesperson who takes the time to understand his clients needs.read more

I ordered a sectional (amazing price!) from this place 8 months ago. It took 6 months to get the…read moremajority of the sectional pieces delivered and I am still waiting for an armless loveseat. The folks that work there say they will check on things and call me back, but I have never received a call back. I have to call them on a daily and weekly basis and I am met with a lack of customer service. We had to pay a deposit upfront, which is the only reason that I am trying to get my furniture from them. Now they say that they have the armless loveseat in the shop (and have had it for a month), but they have not given it over to the delivery company. I am beginning to think that they actually do not have the piece of furniture in house. The excuse for the delay was that they could not get ahold of anyone at the manufacturer (England Furniture). I actually called England Furniture and when I spoke to their customer service on the phone they actually could not find any account with Cedar Rock Home Furnishings, so that was a dead end. My experience has been very trying and frustrating. I know the prices are really good, but the customer service and experience were NOT worth the savings.

Joel Harris or Cedar Rock Home Furnishings is absolutely fantastic to work with. I have been…read moredealing with him for many years and have always had an extremely pleasant experience. He is patient, knowledgable about all furniture manufacturers and is very accessible. I have recommended him to many other family members and friends and everyone has been very pleased.

We were acknowledged. Ask him how he was; he responded "I'm here, on Labor day." He was busy…read moresitting/conversing with a female in the back/office area. We tried to get feedback or help. Although reluctant to leave his conversation with her, he answered some of our questions. Returning to his conversation. I needed him again and I did ask if he was working a sale as I didn't want to bother him. He said he was. So I knew to leave him alone. They continued in conversation and he left us alone. My issue: I was in the market for an adjustable bed and possible mattress and I felt like I was bothering him. They were clearly just sitting and talking. I do appreciate that I was able to determine the bed I wanted by sitting and/or laying on it. It helped me form my opinion and I ordered online from WF. He may have blew the sale but I hope he accomplished what he wanted with her.

The associates at Mattress Firm are very helpful and very kind!! Brianna was a pleasure to work…read morewith through the process; it was our first time purchasing a mattress for our new home.

I purchased a beautiful chesterfield style leather sofa through Horchow/Neiman Marcus. After about…read moresix years the front wooden frame rail that supports the seating area started to sag. The sofa was very well cared for and never abused. Horchow said that they didn't offer any warranty and directed me to contact Old Hickory Tannery directly. After some emails explaining the situation, Old Hickory Tannery agreed to have the sofa shipped back to their factory to inspect the damage. They offered to rebuild the sofa at no cost! We now have the sofa back and it's absolutely in perfect brand new condition. I don't know of any other company that would have done this on a six plus year old sofa. They obviously care about making very high quality beautiful furniture and value customer satisfaction. My next piece of furniture will be from Old Hickory Tannery.

We bought a Duncan Phyfe sofa from Old Hickory which was ok so we decided to buy a Bergere chair…read more What a mistake me made. The frame was ok BUT the upholstery cushion was horrible throughout. We provided the fabric BUT the job they did of filling the chair was in our opinion sub standard compared to any other chair we have ever owned. We were contacted by the area rep and were told that this is the way the chairs are made. We mentioned that we just bought a chair from Horchow that in our opinion was superior in all ways. He told us that Old Hickory made chairs for Horchow also BUT with a different design spec based on Horchow standards. He was going to look into what could be done to fix the chair then we never heard back from him. Anyhow, there are a lot of places to buy chairs. In our opinion buy from someone else like Horchow. And in our opinion, if you want an Old Hickory designed chair do not buy from Old Hickory directly, instead buy from some that they make chairs for based on a high standard like many other retailers.

Amazing service. Michael was so much help deciding colors etc. would recommend to anyone wanting…read moregood quality rugs

Very friendly and accommodating with awesome customer service. We had ordered a sectional and when…read moreit was ready, we were unable to have it delivered due to a flood that had occurred in our home which required extensive floor repair. They did not charge us to hold it for over a month in their warehouse and said to just call anytime we're ready to have it delivered.

This is a small local chain that features quality mattresses, a nice atmosphere, great delivery and…read moremany in stock choices. If you have to special order, however, you might want to consider Amazon where you can obtain the item quicker and at s much lesser price. I like to support locally owned businesses but they need to sharpen their pencil and reduce the difference between what they charge and what you can get elsewhere. They are very nice, parking is easy and close, and they provide cold water. There is one unpleasant and pushy salesperson whom I assume is in the owners family but everyone else I dealt with is super nice.

Great from start to finish! Responsive, easy to deal with, and gave us time to do what we needed…read morebefore we were ready to install. Definitely recommend!

Contracted with LL Flooring located in Hickory, NC. Per the office manager I was required to pay in…read morefull up front, but LL Flooring would hold the funds until we had a final walk through and I signed off on everything being completed to satisfaction. However, I never had this walk through and ended up taking 5 days instead of 1 day, that appears to be due to LL flooring's lack of transparency and communicating with the installers. When I contacted LL Flooring they had already released the funds to themselves and the installers, they did refund for the material but said I would have to take labor refund up with the installer and have been completely unhelpful with this process where the installers have worked with me trying to get this resolved. Additionally, in the beginning I had requested carpet to be installed but was told I could wait until the flooring was almost complete to finalize this and when I went to finalize which was after they released the funds, LL flooring added additional charges and said the installers increased their cost that ultimately doubled the cost originally quoted. When asked about this Jordan said the quote was only good for 30 days however I was never told this nor did I ever received the paper quote despite asking for it to be emailed to me. I reached out to Ben, the store manager on multiple occasions and was told he was going to look into it and get back to me, I have not received any follow up from them. I have contacted this office multiple times and keep being told there's nothing they see in the notes and nothing I (the customer) can do, they refuse to provide me with any contact information above their store manager that continue to dodge my calls. Now that I have filed a complaint, calls from my phone to the store go straight to voicemail but not when calling from a different number. Basically, these two employees will tell you anything to get you to pay and once they've been paid they do not care if you have any issues. I do not like that you are unable to speak to the installers to confirm pricing and after all this, I question if Ben and Jordan are being truthful in their prices and quotes. I would avoid using LL Flooring at all costs, at least this location.