I went to the Madison Hospital for outpatient cataract surgery and lens implant. The hospital is…read morevery clean and still looks new. It's been there over 12 years. Dave drove past it due to all the tall trees outside and the growth of Madison in general. They have implemented a new automated check in system upon entering. Each person coming inside is screened and has to give their license and reason for why they are at the hospital. I realize this would upset some people but it's a procedure that must be followed. The same procedure exists at Huntsville Hospital. Check in the last time I was at HH in August 2024 was not automated. I went to the second floor to check in for cataract removal and lens implant surgery. Check in was smooth and quick. I was taken back to a prep for surgery room but there was no bed. I arrived 15 minutes early for my arrival time. The hospital has 5 eye surgery beds and I had to wait for one to be available. My nurse, Christine, is excellent. She made my stay there as comfortable as possible. I highly recommend her. My anesthesiologist, Dr. Campbell, is excellent. I highly recommend him. He too, made my stay there as comfortable as possible. My surgeon, Dr. Foster, is excellent. I highly recommend him. The staff on the second floor for eye surgery are all excellent. All of them did their best to make sure I was taken care of. I know they did the same for other patients as I could hear their communications. I highly recommend Madison Hospital if you have to have eye surgery. The staff are kind and respectful and my experience there was 5/5!!!

I am writing this to express my extreme dissatisfaction and grave concern regarding the "missed"…read morestroke diagnosis I experienced at Madison Hospital. I arrived via ambulance with classic, textbook stroke symptoms: sudden numbness and tingling affecting my left lip, left arm, left leg, and the left side of my head. Despite these "red flag" neurological deficits, the care I received was dismissive and clinically negligent.

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

My son started having issues on Saturday morning w/nausea and diarrhea, no appetite and fatigued to…read morethe point that he can barely stand after eating at Jim & Nicks in Gardendale. We believe that pulled pork he ate was not good. Anyway, took him to AFC in Madison and the wait was unbelievable. I was told they only had one provider and wait time could be awhile. Not a problem! The problem is what happens next. He's seen by a doctor that test him for COVID and flu and it comes back negative. They draw blood and tell me I can get the results tomorrow. In the meantime, they start him on antibiotics worried that he may have have a stomach bug or food poisoning. He gets worse the next day and my wife is concerned takes him to another doctor. The other doctor is completely confused because he's like why they would give him these antibiotics knowing that he has diarrhea and that the antibiotics would only make it worse. He takes him off the antibiotics and he gets better almost instantaneous. Finally, about 30 minutes ago we get a call to tell us he's dehydrated from AFC. I worry that had we not kept went to another doctor and continued him on these unnecessary antibiotics that my son could be dead now. I'm taking him to get more labs done to ensure that they haven't done any permanent damage by giving him medicine that wasn't necessary and quite frankly dangerous. Really disappointed with this and truly this may be the worst medical experience I've ever had. More will follow with updates on his health after this. I'm really confused how a test that only takes a day to get back would be communicated to us three days later after the doctor said it should be back in the following day. Oh, and by the way, it was done the following day we called Labcorp and they gave us the results on the spot. I will not be returning!

I have arthritis in my knee and it is inflamed. I called and made an appointment to see Dr. Parks…read more He gave me a steroid shot in the knee and told me to take it easy on my knee. A few weeks pass and no real relief. I had to go back to TOC. The pain was unbearable so I had to get fluid drained, twice. The local anesthetic was a minor poke. The harpoon used to drain fluid, that bad boy hurt. I can't imagine the pain without the local anesthetic. Two large tubes of fluid were removed, twice. I have gone 2 weeks in a row to get the fluid drained from my knee cap. Many thanks to Tom, Dr. Park's PA! I had an MRI. Dr. Parks told me I need a total knee replacement. I have the surgery scheduled late June. The schedule is full. The waiting room for people with knee problems is full all day. It doesn't matter if you have a morning or afternoon appointment. Thankfully Dr. Park's staff is efficient and they get patients in and out quickly. While I do not look forward to surgery, I know that surgery will allow me to get around better and improve quality of life. Many thanks to Dr. Park's and his staff. 5/5

Dr. Stanton Davis and his staff are outstanding! The entire office is clean and welcoming. Dr…read more Davis explained everything that may need to be done for my shoulder issues.

Pulling my family out of this practice. The staff is incompetent and rude. They cannot keep…read moreappointments straight, lose samples, and are so nasty.

I went for ER care but end up having to stay. After getting my vitals, about 3 minutes later I was…read moretaken back to my ER room where I was seemingly forgotten about. This is the last place anyone wants you to be forgotten. I waited in some awful pain before finally, 28-32 minutes later someone came in to check on me. The nurse was very friendly & answered my questions. The room was freezing, dark & at the end of a Freddy Krueger looking hallway! lol. Finally ran some test and admitted me. I have never been to a hospital that changed nurses sooooo quickly. It was just crazy. I couldn't learn to trust anyone because it was so many different people in and out. This place has lots of nurses in training and I don't want anyone who doesn't know what they're doing working with me. One of my IV needles caused my vein to blow and was swollen & I asked three different people to remove it until I finally had to do it myself. House keeping needs work. No one cleaned my bathroom which was frustrating as it is a hospital & everyone seemed to be on sleepy time. Food, well, it's hospital food & was awful but no one bothered to provide me with a menu until my last day. Overall, this medical center needs lots of work in all areas

If you need medical care this is the place to go. Madison Hospital is a mid-size, but growing,…read morehospital. This place is so clean that you can eat off the floor. The employees are first class too. I had to have an ultrasound for a follow-up to a procedure back in September and I was able to pick my appointment time and was in and out in no-time. Try that at a large hospital. Easy Peasy!

Dr. Puri is great. I love her personality and the time she takes to get to know her patients. She…read moremade a recommendation on a pharmacy instead of my typical, my medicine was filled in 10 minutes. Great experience with Dr. Puri and her office staff.

Dr Puri is caring and takes the time to listen to her patients. She is non judge mental and wants…read moreall her patients to be in great health. There is never a wait to see her and the office staff is kind. I highly recommend her as a personal physician.

Long term patient with Dr. Webster and I never leave reviews, but I have to say this...I have never…read morefelt more comfortable and judgment free with a primary care EVER. Everybody at this office is friendly, and Dr. W has put up with me when no other doctor in my experience ever has. Sure, there is a long wait here sometimes....its a walk in clinic lol what do people expect. I had my monthly visit today, was out in under 2 hours, and this was on the longer wait side. It's not that bad. For quality care and a doctor with EMPATHY...I'll take it. Thanks to everybody at Horizon's for helping me struggle my way out of a major hole. I never could've done this without you all. Will ("Matt")

long term patient there... if Dr. Webster is not there for some reason, it sucks major rubber…read moredonkey hose ... Otherwise, if he's there, they are slow, but competent. Friendly, generally. High turnover, though, among staff ... does not bode well for the patients. Staff seems to have attention deficit. On a Monday morning, I made an appointment for an RX-refill visit via their Healow app (online). Tuesday morninng I got a cancellation of the appointment via text. So, Wednesday, I went there as a walk-in. Arriving about 2:20 PM. I finally saw somebody at 5:40 PM. Or, rather a person (not the doctor) came into the exam room and said "sorry for the wait". ... little comfort.... I left ... wonder if the prescripts will be transmitted...???

Popped in on a Saturday to have a doctor take a look at a bacterial infection for our son. We were…read morein and out in about half an hour, even though there were a few patients ahead of us. They offer a great app called Solv for a pre-checkin/digital waitlist/appointment scheduling option. Staff was friendly and efficient, and we felt that our concerns were heard and the needs for our child were met. It's truly urgent care as it should be. With such fast and friendly service, we wish they treated adults too!

My husband and son arrived at the Madison location of Urgent Care for Children around 6:55 tonight…read more My husband made sure our son was comfortably situated in the waiting room before attempting to sign in at 7:00. The receptionist at the front desk was visibly irritated and informed him that they were not taking walk-ins tonight. There were two other families in the waiting room at that time, with one hour before closing. While my husband and son packed up to leave the clinic without being seen, I called the Huntsville location at 7:03. The receptionist was very pleasant, and confirmed that they were indeed still taking walk in patients. Ultimately, I opted to seek care in the Huntsville location tomorrow due to the amount of time it would take to travel between the two locations. I wish I could comment on the quality of care in Madison, but unfortunately the office experience didn't allow for that today. I understand how busy clinics can be, especially during the winter months; however, it is very frustrating to be turned away when the website clearly states that walk-ins are welcome.

stay away!!!! this is such a rip off!!!! $3000 to be pumped full of hormones (mostly testrone) i…read morehave acne & hair growth everywhere!!! i never had the improvement advertised and my gynocologist just told me that my hormones are so screwed up from the implants that it may take over a year to see the sideeffects improve!!!! the doctors are a joke!!! run dont walk away from this company!!!!

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