Considering 5 star reviews tend to get knocked off of Yelp, I hesitate to rate The Ovens Natural Park and adjoining campground as such. But it's what it deserves, nothing less, so I guess I'll have to take the risk and hope that Yelp does what's right and supports this listed small business by posting a true, factual and verifiable 5 star review. Here goes...
The two reviews within the last month are mind boggling to me. How can you review a campground that you never stayed in? I do hope the age old saying of "Never judge a book by its cover" will resonate with the two prior reviewers. It's too bad when small businesses who (more and more) have to rely on positive social media reviews get harshly critiqued. What people don't realize is that businesses can suffer greatly when people lend their (short sighted and unfair) personal opinion to a review site. I'm a small business owner in Massachusetts and I unfortunately understand this all too well. Hopefully the last two reviews will be balanced out by my observations while visiting the caves AND staying at the campground:
5 Stars for the VIEW- incredible, breathtaking, serene, beautiful, majestic. It is all of these.
5 Stars for the CAVES- a once-in-a-lifetime experience, extraordinary, explosive, wildly different, adventurous, incomparable. They are all of these. (Note: maybe the two previous reviewers decided to visit during high tide? This is the only reason I can guess as to why only one cave was entered. Also, is it really fair to dock a business its rightful stars because you weren't impressed by what nature has created for us? Aren't the caves completely out of the campground's control?)
5 Stars for the GOLD RUSH- fun, family bonding, memorable, wistful, exciting, joyful, thrilling. It is all of these. (Note: you are DEFINITELY not left to your own sifting devices, as one previous reviewer stated. The campground happily provides a large metal hand shovel and a large metal sifter to help you pan for your retirement or your kid's college. If you have a metal detector, though, bring it! My son was psyched to finally put that thing to sensible use. Don't ask me why he travels with it. What can I say- that boy is one of a kind.)
5 Stars for the CAMPSITE- large, secluded, woodsy (very), easily accessible yet remote, comfortable. It was all of these.
5 Stars for the RESTAURANT- yummy, unexpected, huge value add, convenient, fun, original. It is all of these. (Really- what family campground has a three meals per day restaurant with a FULL bar to boot? Never mind the live (FREE) music they provide for your cochlear enjoyment!)
Lastly, and most importantly,
5 Stars for the STAFF- personable, friendly, knowledgeable, caring, individualistic, attentive, professional, fun, happy. They are all of these. If I could give each one of them more than 5 ,
I would. They are THAT good in a day and age when superior customer service is so very hard to find no matter where you travel or what you're doing.
I always tell my staff at the ice cream stands my husband and I own, "At the end of the day, it's just ice cream. If they come see us again, they're most likely doing so because of the service you provided. And if they don't? Then it is 100% because of the service that you DIDN'T provide."
Even given all the aforementioned 5 stars, the staff at The Ovens Natural Park and Campground are the main reason that we'll be coming back to visit again. Thanks for making us feel so welcome!! read more