I rarely write bad reviews. I am a big fan of small business, and I figure everyone has a bad day,…read morewhy commit it to the internet when they do. I worked with DE in advance for what I hoped could be a great review, but it isn't going to work out that way. This is a bit long, mostly because I want you to realize I am not some Karen that gives out poor reviews for no good reason. I also hope that you and DE might learn something positive from the review. I want to start off by calling out Courtney for being a great person to work with. I feel like if I had been able to work out a solution to the deficiencies with her, this review would be better than its' going to be. I added a star to the review just because of her. I just started my own company. I've owned and managed others in my 35 year career, and having embroidered hats and shirts has always been something I enjoyed. Embroidery lasts longer than screen printing, and looks classy. I found DE via the web and their reviews were good, so I stopped by to talk to them. Courtney met me at the counter and we discussed whether they were OK with me supplying the soft goods and what format they needed the artwork in. A couple of weeks later I had accumulated both and dropped them off. When I dropped them off, Courtney and I looked at the artwork on their computer and adjusted the thread colors to match their equipment. She mentioned that my logo had a large stitch count, which to me meant that it would be costly to produce. It meant something else to them, apparently. More on that later. She told me that it would be a week and a half to two weeks, which was not a problem. Less than two weeks later they called and said the order was complete. I picked them up yesterday and the looked at the top couple of items, which looked good. Paid and left. When I got home and unboxed the whole order, I found about 1/2 of it was not so good. The sun-rays in our logo did not meet the outside border, especially in the lower right of the logo on many pieces. On the other pieces, it varied from meeting the border to the gap not being enough to bitch about. Not what I would have liked to have, but nothing to write a long, poor review over. The next day I took the order back to them and was told I would have to speak with the manager. OK, not a problem. She informed me that because the artwork had such a high thread count it could not be sewed consistently from piece to piece. She also blamed the artwork, indicating that if I had spent $35 with them to convert the artwork that it would have revealed the border wasn't big enough. She also indicated that different hats, unstructured especially, are hard to work with. I am not disputing any of these things. Where our discussion became uncomfortable is when I pointed out that while I brought the artwork, they reviewed it on their computer before accepting it. I get it, that sometimes you don't know something is going to not go well until you try it, so I am even willing to grant them dispensation on that. But when I mentioned that they should have stopped when the first one went bad, the manager asked me to leave. I was being calm, I wasn't argumentative, made no threats, and used no bad language. Literally all they had to do was call me and tell me that the artwork was not right or too difficult and offer solutions or simply state they can not handle this level of detail. Unfortunately, that didn't happen. I would have totally spent another $35 to have them digitize the artwork if that would have prevented this. They have a big sign that says they take no responsibility if you bring your own soft goods, and I get it. Some material shreds under the machine, others pucker. And if this had been the issue, I wouldn't be writing this review. Fact is, about half this order is inferior quality, and the other half is OK. It all might have been great if they had told me to have their digitizer do the artwork. After the first just OK piece I would have made that call to my customer to suggest we re-digitize the artwork. I did ask for them to credit me for the half of the order that is inferior. Not for all of the goods that were ruined, but just half of what I paid them. The manager just pointed to the sign and said there was nothing she could do for me. It's disappointing as I was going to have them make me a few signs and a banner if this had gone well. In conclusion, I'm not saying don't do business with Digital Expressions. I am strongly suggesting that you have them digitize your artwork and supply the soft goods. From my experience I can't tell if they are capable of doing great work, but I think it is likely as not that they can. They do need to learn to communicate before things become unrecoverable.

Great service! They were very accommodating and had great suggestions! Highly recommendread more

Not only was the customer service amazing, the time it took to get my order was lightning fast! My…read morebusiness cards were amazing quality too; I will definitely be ordering more from Line Graphix!

100% recommend! We were a couple weeks away from our grand opening and Linegraphix hooked it up…read moresuper quick. Very responsive, affordable, and incredible quality. Even though our order was just a logo decal, we were treated like priority. Thanks guys!

Wow ! 100% use them ! Last minute and fire job done…read more Go knights !!!! Quality and price and kindness and speed ! All mixed together

Great place to get signs made. Great quality and prices. Staff is very responsive. Highly recommend!read more

Discovered some small damage of my interior door trim after purchasing a preowned Porsche that has…read morebeen bothering me. Started my quest to find a reputable trim repair shop without spending an arm and a leg (especially with high-end vehicles). Was referred to Encore Trim by one of my Wheel Repair personnel and it was an amazing find/recommendation. The owner of Encore, Shawn had been in the business for over 43 years, works for multiple luxury dealerships in town including BMW, MBZ, Audi, Porsche, and Lexus and is an expert in his field. Very approachable and friendly! He was able to squeeze me in on a tight schedule right after New Years and did an fabulous job repairing it in less than 3 hours! Will definitely come back to him for any interior leather/vinyl trim repairs for me business. Highly recommended for any luxury vehicles that needs interior work. Keep up the good work Shawn and Encore Trim!

Called for some information and pricing and spoke to the owner himself. Very knowledgeable guy and…read morehe spent 15 minutes with me on the phone giving me his professional recommendations. I really appreciated him and the time he took to be of assistance. Thank you!!!

Lovely people with a great selection of items! Their pricing is the best I've seen! and customer…read moreservice is top notch.

We are thrilled and impressed with how our project turned out, and can't wait to get it on our…read morewall! Craftsmanship is amazing, and wood is gorgeous. We love that the numbers on the tiles represent birth order! A fun detail I never would have thought of! Service was friendly and timely. We were sent some layout choices before the project was completed, and John was easy to work with. Overall we are super impressed with our order and we definitely will be back!

Horrible signs! They don't back their work. They sold us & installed 2 signs that looked very dull…read moreand washed out. Paid around $3800. This amount did not include the actual face of the sign because they were just applying graphics to the acrylic signs that were already on the building and signage on the business signs out front. We were told they looked dull because of the lighting behind them. So we were trying to get the lighting fixed. Found out it was not the lighting behind them. Asked them to fix the signs so they're not dull and washed out because you can barely see them and it was not the lighting. They blamed it on the graphics file we sent them because it was a photo file, but they never asked us for a different file. The first time we heard about a problem with the file was yesterday when we asked them to fix the signs because it was not a problem with the lighting. They said they needed an AI or eps file. I had both types of files that I could've gave them if they had informed me the first time that they needed them. They said it was $2,117.41 to fix their crappy work. Definitely go somewhere else.

Been using these guys for a long time. They have always…read moretaken care of me. I will continue to come here again and again.

Very quick and efficient service! Even when it is busy their service is great l! They offer so many…read moreservices and they offer the best options for your needs. I went in for Amazon returns and needed and additional box but the employee said a poly bag would be cheaper so I did that instead. Reasonable pricing for all services and great customer service all around! Highly recommend

The kiddos running the place signed for my package off the truck but then didn't have it. Excuse…read morewas "well, sometimes there are a lot of packages so we don't always look at them all." Either A- they failed to actually do their jobs and ensure they were receiving what they signed for, or B- stole the package. Either way, they were responsible for it and claimed possession, but then failed in their part of the process.

Fantastic quality service and customer service was very attentive! Would recommend them to everyone…read morein San Antonio!

Graphic Banners and Signs is a great company to make any signs for your bizness. Wraps, magnetic…read moresigns, vinyl banners, informational signs, you name it they can do it. Check them out their website: http://www.graphicbannersandsigns.com/index.php or Facebook page: http://www.facebook.com/pages/San-Antonio-TX/Graphic-Banners-and-Signs-LLC/150853761616725?v=wall Don't go anywhere else but Graphic Banners and Signs, LLC.