On 09/01/2024, around 2:30 PM, I presented my Too Good To Go order ID s3aonbwygdg to the store assistant, Mr. Zainal. However, he requested a 4-digit code, which I did not have. Despite showing him the order ID, Mr. Zainal insisted on the 4-digit code and would not give me my order if I couldn't provide it.
I requested his assistance in locating the 4-digit code, but he refused and insisted that I should know it since I placed the order. Mr. Zainal also did not let me step aside to let other customers be attended to first and kept insisting on sorting out my problem first.
After explaining that I only had the order ID and nothing else, Mr. Zainal took my device and clarified that the 4-digit code referred to the last four characters of my order ID. While I was relieved to have finally received an answer, I couldn't understand why he didn't ask me to read out the last four digits of my order ID in the first place, which I asked him twice if it would help.
I would appreciate it if you could investigate this incident and ensure that your staff are trained to handle similar situations in a more professional and courteous manner. Your prompt attention to this matter would be highly appreciated.
Thank you for your time and assistance. read more