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    The Patio

    3.4 (7 reviews)
    Closed 12:00 pm - 5:00 PM
    Updated over 3 months ago

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    Furniture City

    Furniture City

    2.2(51 reviews)
    5.5 mi
    $$
    20 years in business
    Offers customized solutions

    I've now purchased a sectional and a table from Furniture City and we're thinking about some where…read moredown the road (possibly) purchasing another bedroom set from them as well. I'm basically a Furniture City spirit guide, here to tell you about the journey you are about to go on. Like many furniture stores in El Paso, the second you cross the threshold, an associate will approach you, introduce themselves, ask if you know what you're looking for, ask if you've ever been to Furniture City before, tell you if you need any help just ask, and then they will NEVER leave you. Some are a little more pushy than others and constantly trying to tell you how great every couch is that you look at. Personally, if someone is going to follow me around, I prefer the person that takes a back seat and only speaks up when I have actual questions... not when I'm just chillin' out, maxin' on the softest mattress I could find. And honestly, if I'm "just looking", I prefer someone who doesn't follow me so closely (maybe have yourself a seat on a couch two couches away). But then there's also the associates here that start off super pushy, but after they follow me around for ten minutes they seem to get anxiety, thinking I'm not about to buy (or I'm not buying fast enough) so they're having an inner battle wondering if they should stay with me and hope I buy something or if they should just jump on to the next customer that walks into the store. Those ones wouldn't bother me so much if they didn't start out so pushy. And I get it, they're commission, but I don't always feel like the customer service is all there. For instance, after buying the couch, we realized we hadn't gotten the measurements for it and they didn't have it online so we figured, what the heck... let's just go in and ask for the measurements. As soon as the first associate that approached us, realized we weren't there to buy, he kind of disappeared into the abyss (even though the store was pretty empty and he couldn't have possibly had anything else to do that. very. second.). I tracked him down again anyways. All that being said, Irma is ah-mazing! We actually ended up buying both the couch and table through her. FC has decent to good prices, but she always finds the best deals for us. Awesome! She's friendly and she really seems to feed of her customer's energy. When we walk in with a "We know exactly what we want so don't try to sell us on it (or anything else), it's already sold" attitude, she doesn't play games. If we're being very straight to the point, so is she. If we're walking around lingering, so is she. Nothing ever feels pushy which I appreciate so much. Ask for Irma if you're shopping or browsing here. The customer service at this place is pretty much the most important factor to me, but it's worth noting that the offer a wide variety of furniture, the furniture is quality stuff, their website doesn't show a fraction of what they offer (or prices... kind of ridic), delivery isn't expensive, they offer a 5 year warranty with pricing based on the cost of the piece, and they get your furniture to you as quickly as possible.

    Charles provided excellent customer service. He was attentive and provided thorough information.read more

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    The Patio - outdoorfurniture - Updated May 2026

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