Forgot to provide an update here that the credit card ended up siding with me and provided a FULL…read morerefund around March 2017. This is after jumping through hoops on gathering support on how I was defrauded. So yes, you can get a refund from your credit card if you escalate the issue and provide evidence of a breach in contract. Taking this route is time and emotionally consuming so most people just take the loss from these thieves. Note: I was in contact with BBB, Chamber of commerce, and neither were helpful. I'm sharing this with my fellow yelpers so that you don't waste your time. The only option is seeking a refund from your credit card. If that fails, your only option is small claims court which will cost you more time & money. Akona knows this, which is why there are a dozen reviews after mine with exactly the same experience!

RUTH IS MISERABLE TO WORK WITH!!!…read more Our friends moved to Hawaii and needed us to keep their chocolate lab for the remaining quarantine period as he had to start a new job. Fine. The paperwork was filed, etc. Then it came time to book. I didn't have much to do with it until Ruth needing the documents. She was AWFUL! I emailed what was asked. Didn't hear a word, figured we were good. 24 hours later, I get an email - subject in all caps - asking me where stuff was. One doc wasn't on the requirements list, the other (pics) Id sent in a separate email that she didn't take the time to find before being unnecessarily rude! Then she refused to respond to emails from myself or the wife. She told the husband he would be the only one she'd respond to. Never mind WE had the dog. In Indiana. If I lived in Hawaii, I would start a competing business to put this woman out of business. No one should be treated like this - it's a super stressful situation to start with and Ruth only makes it worse. She got fired. And the dog arrived, safely, to Honolulu yesterday. Thanks for nothing, Akona!

Great service! Nice, dog & cat lovin' people who are dependable and good communicators. Super…read morethankful for this service!

Shelley has been taking care of our dogs weekly for several months now. She's wonderful with them…read moreand they adore her! She was great keeping me updated on an injury (to a knee) one of our dogs was having while being walked. Their leash manners have improved greatly! She's also stayed with them when we're out of town twice now and we have her booked for two more trips. Love her! And HIGHLY recommend her! Coleen S. Waikoloa Village

We bring our dogs here multiple times a year. The owners and employees are highly trained, and you…read morecan tell are animal lovers. Whenever we arrive, the dogs get so excited, they're crawling over me trying to get to them. One of our dogs was abused as a puppy, and is very skittish of people, even those that she is familiar with. She shows no fear when we arrive at Lucky D. The property is pristine, calm, and what I particularly liked, is that considering it's a place that boards dogs, it does not smell, and I don't arrive to chaos, overcrowding and dogs barking out of control as was the case with where we used to board our dogs. Everyone is so nice there and accommodating. We've never had an issue if we have to board an extra day or at times when we have very little notice. I highly recommend Lucky D. My dogs also feel the same way.

Having boarded numerous dogs over 26 years at Lucky D, I have to say that my animals have had the…read morebest of care. Now that most of the kennels are actual mini-apartments with large fenced outdoor enclosures, our dogs get to cohabitate together just as the do at home, play, eat and sleep without a hitch. I highly recommend the facility as a home away from home for your family pets. There the are treated like "Family" Ken Bloom Kailua-Kona

After many experiences at a variety of groomers island-wide; Paws University has the best groom…read moreservices available for our service animal, family member. Mochi smells great. But more importantly you get all of the services you request. Nails trim and buff. Glands cleared. Ears cleaned. Shampoo and conditioner all accomplished with love and support which calms her during a first time visit. Quality services include day care and boarding. Mahalo to the caring care providers who are consistent and the price is the same as the standard groom services available anywhere else. Remember to Tip your service providers, everywhere! Aloha! A hui hou! Hele on!

My Golden doesn't get much play time with other dogs. He has been going to Paws University since we…read moremoved here a year ago half now and every time we pull up the driveway, he starts wagging his tail and can't wait to meet his new doggy friends. When we pick him up, he's happy and drained from playing. Thank you Paws University.

Super nice store. Wanted a couple of local made collars and dog treats. Yea! They had them and…read moreloads more! Features a self serve dog wash and wonderful employees! Mahalo!

Another local pet store had told me I couldn't take treats back to the mainland because they were…read morefood. This is not correct and moved on to find another option. I was lucky enough to find this store and they offered locally made goodies. The woman working was so helpful and kind. She's exactly who you want interacting with customers.

Staff is friendly & facility looks well maintained/clean. I was disappointed that the dogs are…read morelocked up in a room inside, without any type of toys. When you pull up to pick up/drop off, you can't see the dogs. They are "in the back." I didn't like this. I wish there was an 'outside' grassy area and that you could see where the dogs were being placed in the back.

They don't answer the phone.....their website has a "contact us" form in which you enter your email…read moreand PHONE number. I enter both, and email asking whether they can accommodate my dogs on a certain date. 2 days later they reply to my email, asking for a phone number. Their reply email has my email and PHONE number right there in the center of it, where THEIR form repopulated it. Ok, I email back, with both my and my husbands phone numbers. 5 days later, still no reply. Obviously my dogs are going elsewhere.

You can tell they truly care about you dog's well being. I will definitely board my dog with them…read moreagain!

Phenomenal experience with Kona Dog Care! This was our first time leaving our sweet furry baby,…read moreLacey, in the care of a boarding pet sitter and I was extremely nervous. She has separation anxiety and I was concerned she was not going to do very well being separated from us overnight. Bruce and his family did an amazing job with her! Totally, putting my nerves at ease. Communicating with us by text messages and sending photos throughout the day on how she was doing. I cannot say enough, how grateful we were to be kept informed. They are genuine, attentive, caring, professional and experienced. If I could rate them higher than a five. It would be "Out of the Ballpark". I highly recommend Bruce and his family at Kona Dog Care. Mahalo Bruce!