For a business dedicated and founded on caring for your pet, they certainly have no issue abusing or traumatising your pet against your wishes in order to justify fees. There are of course the normal fees, board and feeding, but there are fees to be social (let in with other dogs), fees to be walked (otherwise pooch gets to sit confined and alone), fees to be given medication you provide (otherwise pooch doesn't get their meds), and my favourite, fees to be bathed and blow dried. Now, the last one sounds reasonable until you find out it's mandatory for your dog to be bathed and blowdried. It doesn't matter if they have a skin condition, or if they were bathed before you brought them there, or if bathing is quite traumatic for them and the blow drier is even moreso. It doesn't even matter if on their extensive questionaire you tick the box indicating your pet finds it "TRAUMATIC" to be bathed and then tick the box that indicates your pet finds it "TRAUMATIC" to be blow dried. It doesn't matter if you insist three times that your pet must NOT be bathed and blowdried, "it's mandatory". Or if you say "charge me for it but don't wash my pet or blow dry them". This company happily will find out through your mouth and their own questionaire that your pet is not to be bathed and will still go ahead with it because...it's "MANDATORY". Not just the fee, but the action. Our dog was picked up from this horrid, money-hungry hotel in such a state that the woman who brought him out was distressed. He is very old and has terrible arthritis. He could hardly stand and was shaking all over, absolutely terrified. I am DISGUSTED that your awful company is there to care for animals, yet you deliberately traumatise them. Our dog is a breed that doesn't have the oils in his skin which cause dogs to smell. He is so old he doesn't roll around or play in the dirt. Yet these monsters thought it was completely appropriate to ignore the owners, ignore the dog and just go right on ahead with a god damned wash and blow dry. We are beyond furious. What a DISGUSTING HOLE-tel you operate. You should be ashamed of your treatment towards animals. It's one thing to force a much needed pill, but an unneeded and unwanted bath AND blow dry? We will NEVER be using your business again, and will be sure to inform anyone and everyone of the danger of using your services and of the lack of care and respect you exhibit. Our dog is very old and every day is spent trying to make him comfortable. Thanks for deliberately harming him and negatively and knowingly affecting is well-being. Oh, and thanks for taking our money to do so.
IN RESPONSE TO TPH COMMENT
Pets often have more than one owner.
This account is not the account of the owner that signed our dog in whose name is on your records.
I wish that we had seen the reviews that were negative before we settled on your business. We would NEVER have left our dog with you if we had. Call it defamation if you wish, but the truth is not slander and I will not lie about our experience with you to encourage others to leave their pets with you because I don't think it's safe. This is the experience we have with your business, it doesn't become defamatory just because you don't like it and it's negative.
Anybody reading this, I urge you to seek out the poor reviews of The Pets Hotel and decide for yourself. Will you be like us, and say, "they seem fishy but have good ratings"? Or will you do what we wish we had done and read the poor reviews first because on the off chance they are true, you wouldn't want your dog or cat to experience anything less that the best? The Pets Hotel are obviously not turning out every pet in a bad state, but do you want to be the next one that has to get online and warn others of the risks? Do you want to be the next unfortunate pet owner who brings home a rattled and clearly unsettled pet? Do you want to take that chance? Do you want to put your beloved pet in the hands of a company that potentially delivers the experience that I and others have received? To avoid being deFAMAtory, I'll say this:
Based on our experience with The Pets Hotel, we believe pets are not a priority, the staff are not informed of the owner's wishes or the dog's needs by the front of house or they blatantly ignore those wishes and needs. Based on our experience withThe Pets Hotel I could never truthfully recommend their business as I genuinely fear for the well-being of any animal placed in their care. The Pets Hotel may more often than not provide a stellar experience, but they did not this time and we would not take the chance again. This may not be the commonly shared experience, but it isn't isolated. That should be alarming to you if you say you and TPH do truly care about the pets placed in your care. If you wish to do anything to resolve this, make it that. Make it right for the next family who brings their pet home. But I wish I had seen THIS review. I know our dog wishes I had seen this review. read more
