Newly opened phone repair shop , great customer service with speedy repairs. I'm happy to have…read morefound them. Supporting the local business

I took my iphone in for a simple 30-minute battery change. It left the store four days later…read moreruined. Neither the store personnel or management made any attempt during the four days to provide me with a single update - it was entirely on me to keep checking back and when I did I got either confusion or excuses. I finally gave up on these guys and asked for my phone back. No apologies or explanations were ever offered. I got my $30 repair fee returned but that doesn't begin to cover $700 it will now cost me to replace the phone. I took the damaged iphone to Apple and they think the RepairXpert technician damaged the logic board, most likely because he was ungrounded when he changed the battery. I wanted to like this shop because of the reasonable prices but incompetent work is no bargain at any price. Non-existent customer communications are also a big concern. Buyer beware.

I have a Galaxy A10e, an entry level $150 phone that's never been impressive, so let's state that…read moreup front, running on Optimum. And Optimum is no Verizon. The thing lasted a year before I dropped it, cracked the glass and brought it here. The original $89 estimate became $120 because it had to be ordered. OK, that happens. The phone was never the same once I got it back. Chronic LTE reception issues as if an antenna was damaged during the repair, or not connected, or something. I don't know this for a fact. WIFI works but over the air LTE is spotty, often, at the worst times. Sometimes the phone works normally, other times it simply cannot get online even with 4 or 5 bars. I used to be able to sit on the street near my home and follow up on calls, texts or online goofing off, but no more. Problem is, Optimum service is often poor and it can be challenging to differentiate the phone's issues from Optimum. So do I get another phone suspecting it's Optimum that's lacking or take a leap of faith and hope it's the phone that's the problem, not the service? Could it be a software issue or something? I changed the SIM card. Spent hours with Optimum tech support resetting, testing, etc. Eventually, they said it sounds like the phone may have a problem and talk to Samsung. I brought it back to the shop, but it happened to be working at that moment so nothing to do. Less than three weeks in, the screen cracked as I was texting. Worth mentioning the phone was in a case. I paid $120 for less than 3 weeks use of a crappy piece of glass. Circular damage quite apparent, like a finger press would cause, but because it had radial cracks they said "it's cracked" (duhhh, that's why I'm here) and not their fault. No refund, no replacing the glass, I'm out of luck. I paid them almost the cost of the phone for nothing. In my view, they damaged the phone and the shit glass they installed lasted three weeks before finger pressing damaged it. I've learned my lesson. Don't bother repairing phone glass. Get stronger glass and a case.

Cesar did an excellent job repairing a few old phones of mine. The screens had to be replaced and…read moreother things. They're working perfectly now and he sauced me hundreds of dollars by not going to Apple

Run away! Do NOT go here, even if it's free! Very shady. After getting my screen replaced, I…read morenoticed there were dead spots on my keyboard. I took it back and the guy replaced it with an entire new screen, explaining there was a defect with the initial replacement. Luckily, I was still in the mall when I noticed the issue. To this day, I still have issues where my touch screen stops working. I've gotten used to quickly pressing the power button off and on, for everything to work again. Fortunately, I don't use the responsive touch features, because those were messed up, too. I 100% regret going here to save a buck. I'll most likely end up going to Ubreakifix or even the Apple store, to have my phone re-fixed, thereby spending more money than if I had not tried to be cheap to begin with.

Excellent new owner. I had previously had my phone fixed here using a groupon. Immediately I could…read moresee that it wasn't a great job as the screen color was off but hey - it cost me $70 instead of $300 with Apple. Within a few weeks the screen began to flicker and steadily got worse. I went back to the store and spoke to Johnathan who advised he just took over the business. I explained the situation and he gave me his number and told me to come back during a weekday when he would be less busy and he would replace it. I reached out to him and came back 9 days later and he took my phone and replaced the screen within an hour for no extra charge. Considering I was not really HIS customer, the service provided out of his own pocket was exceptional! Thanks again Johnathan. I hope this review leads to a few more people using your services...

Just posted this to google review but long story short, Andy repaired our 4th gen ipad pro 11…read moreinch's screen. It had pressure damage like someone stepped on it, screen was hazy/snowy. Apple wanted to replace to the tune of about $500. We dropped off on a Fri and it was done on Tues. Amazing! THANK YOU!

Amazing honest service. Something that's hard to find these days. Andy fixed our Son's iPhone 16 by…read morereplacing the screen. He was quick, efficient and honest. Five stars all the way!!

Great service indeed Great to work with…read more Wonderful customer service with world class service

I called to verify dropping off my iPad for repairs. Neither the website nor maps and more…read moreimportantly, the tech on the phone explained that the Ridgewood location was closed due to covid. It's okay that the store is closed, but not relaying this information is sheer incompetence. Drove 2 hours out of my way for this.

A whole 3 years later the owner PAUL COHEN sends me a threatening Yelp message saying I need to…read moreremove my review. Still butt hurt after all this time and his customer service still has not improved. Why would ANYONE want to deal with him?

Excellent service and prompt responses to all my questions. He had to order the screen for our…read moremodel, but had it within 2 days. The iPad looked brand new and the Touch ID still worked after screen replacement and he used a good adhesive - will go to him when we need screen repairs from now on- I had another iPad repaired elsewhere that lost Touch ID and was not glued properly so dust got under the screen. He knows what he's doing, don't be put off by the fact that he works out of his home. And it's well priced.

Great and very honest and quick. He fixed something for me and then it didn't work and i brought…read moreit back and he reset my phone and he still did all the diagnostics for free. Good guy.

Cheap fake screens when applied void iPhone warranty & compromise phone. For example, camera no…read morelonger worked once fake screen was applied. They prefer you pay them cash. (Understandably...)

I highly recommend this phone fixing company! They fixed my phone quickly and efficiently. The…read morestaff was friendly and knowledgeable. If you need your phone fixed, this is the place to go!