I have a Galaxy A10e, an entry level $150 phone that's never been impressive, so let's state that up front, running on Optimum. And Optimum is no Verizon. The thing lasted a year before I dropped it, cracked the glass and brought it here. The original $89 estimate became $120 because it had to be ordered. OK, that happens. The phone was never the same once I got it back. Chronic LTE reception issues as if an antenna was damaged during the repair, or not connected, or something. I don't know this for a fact. WIFI works but over the air LTE is spotty, often, at the worst times. Sometimes the phone works normally, other times it simply cannot get online even with 4 or 5 bars. I used to be able to sit on the street near my home and follow up on calls, texts or online goofing off, but no more. Problem is, Optimum service is often poor and it can be challenging to differentiate the phone's issues from Optimum. So do I get another phone suspecting it's Optimum that's lacking or take a leap of faith and hope it's the phone that's the problem, not the service? Could it be a software issue or something? I changed the SIM card. Spent hours with Optimum tech support resetting, testing, etc. Eventually, they said it sounds like the phone may have a problem and talk to Samsung. I brought it back to the shop, but it happened to be working at that moment so nothing to do. Less than three weeks in, the screen cracked as I was texting. Worth mentioning the phone was in a case. I paid $120 for less than 3 weeks use of a crappy piece of glass. Circular damage quite apparent, like a finger press would cause, but because it had radial cracks they said "it's cracked" (duhhh, that's why I'm here) and not their fault. No refund, no replacing the glass, I'm out of luck. I paid them almost the cost of the phone for nothing. In my view, they damaged the phone and the shit glass they installed lasted three weeks before finger pressing damaged it. I've learned my lesson. Don't bother repairing phone glass. Get stronger glass and a case. read more

Cesar did an excellent job repairing a few old phones of mine. The screens had to be replaced and other things. They're working perfectly now and he sauced me hundreds of dollars by not going to Apple read more

My iPhone X was broken. Had water damage and a broken screen. Cesar was so helpful and was able to fix my phone and recover all of my pictures/ contacts etc. read more

I have been to this store on several occasions with my IPod in the past because I am clumsy and Cesar has always given me good advice. This time after taking my I-6 plus to Verizon, Apple, and then back to Verizon and having them tell me they could not do anything with my phone that would not turn on. Verizon told me the phone would not be workable and the only thing I could do was to upgrade to another phone or get another phone. I put my old phone in the draw for a week with pictures of Peru which I thought would never be retrieved again. In my heart I thought there must be someway that my phone would come alive again. I thought someone should be able to retrieve the photos from my phone. I took the phone to Cesar and he said he would charge it, and if needed put a battery in it and to call him back in a half hour. Cesar charged my phone and I called back and he said "your phone is working. I still could not believe it after what I had been told by Verizon and Apple. When I went to pick up the phone yes it was truly working and not only that there were all my pictures of Peru. I could not have been more relieved!. From now on regardless of what phone or electronic item you have don't waste your time with the dealer or provider. Take your item to 1-800fix.com, Cesar, he is the best. Thank you again Cesar. read more

The owner was Very knowledgeable and patient with my many phone and computer issues. I was attached to a very old laptop and they got it running again. My modern laptop was getting slower & slower But after they put in a Solid state Drive it's been working really well. Also, there were somethings I just didn't understand how to use properly (my hotspot and a few other odd issues ..duh). The owner made sure I could do them correctly before I left. I was there long enough to see other customers come and go...it seemed that all were treated with respect and quick understanding of their issues. Seems like a good place. read more

I had a great experience went in with a cracked iPhone 6s an hour later the phone was fixed. I would definitely recommend going back to the store to fix my iPad 2 screen. Cesar was very helpful he even offered a discount if I returned and he also said stop putting my phone in my back pocket because the phone doesn't break by itself. read more

Used defective screen on my iPhone 5 after 4 days screen was non responsive returned to resolve issue only for the person in duty to claim my applied to much pressure on my screen? (Mind you i left phone charging over night and woke up to screen. Not working) and that it was not the stores problem I would have to repay to replace it. Terrible quality of products being used on phones and than blame customer for defective items they sold. I'll go to apple if I ever have a issue with my device again. Don't Be Scammed !!!!! 1800 They'll Break It. read more

I went in to get my galaxy camera fixed after I dropping it. I knew it was going to be shot in the dark as is an old camera but I love it. Cesar was awesome. He was not able to fix it as it would end up being pretty pricey. Instead he was able to get me the exact same camera slightly used. The camera works great and was in better condition than mine. I was really upset when I broke my camera but Cesar made sure I left with a camera and a smile. Will definitely be returning for any electronic repairs I may need. read more

Cesar was helpful and professional. He was able to help us right away without any wait, and was very friendly. He gave us a fair price for the phone repair and an additional phone case. He was honest about different pricing with different quality of parts. I would definitely go back to him for any electronic needs. Quick repair, friendly service, overall good experience. read more

A horrible experience, I wanted to punch the man helping me. He refused to answer any questions and offered $20 for my laptop that I was trying to sell him and he tried to sell me a overpriced charger that I can get 20 bucks cheaper at Best Buy. This man did not care for any customers needs and only focused on his personal greed. I also once got my brother ps4 fixed from him 2 years ago and after 2 days of using it, it went back to its broken state that it was in previously. Wouldn't recommend. read more

Got my iPhone 6 fixed here last month, and have never been happier with my phone being fixed. I honestly gotta say, this might just be the new place to get my phone fixed from now on. Cesar is very helpful and friendly too, always willing to help at whatever cost. Thank you guys! read more

I would first off like to say thank you again this place got my iPhone 6 running perfect again. Please if you have any items that are broken or anything bring it here you won't regret it. read more

Cesar is so helpful and his prices are very fair. The work that's been done has always been high quality. Great experience all around!

Excellent service! I would recommend 1800fix.com to anyone. Service was quick, easy, and affordable.

My android screen cracked. I had gone to multiple places to get priced inquiries. Many places gave me prices within $80 to $100. The only reason I didn't do it with them was because I needed a guarantee that my phone would not be wiped when the screen got repaired . I went to one 1-800 fix.com and I explain to the person in charge which I believe is the owner that I needed my screen fixed but I needed a guarantee that the phone would not be wiped clear. Their price was more than double what other places were asking for. I agreed because he guaranteed me that my phone would not be wiped. When I went to pick up my phone it had a new screen on it. Unfortunately the phone had been wiped they had done a factory reset. I told the manager that he guaranteed me that the phone was not going to be reset, that all my data would still be there. All he could say was he doesn't know if the phone was wiped because he did not do the repair even after he told me he could guarantee me nobody would reset the phone. At the end of it all he finished with was "it's not his problem anymore". Horrible company horrible customer service. read more

1800 fix it provided me excellent customer service they took really good care of me really sweet made sure I was getting the service I needed and best of all I got MY IPHONE 4s FIXED what a transformation I recommend everyone to come to the Scarsdale store if u have Any issues THANX 1800 FIX IT!! :-) read more

My son broke his glass cover by dropping it. I went somewhere else in Scarsdale and I was being charged more, went to this place second and the guy said he could do it for less. Since I wanted it fixed the same day I agreed to his price. The only problem/ odd thing I experienced was that the owner / only person working there took my debit card and tried to run it through his machine so fast that, surprisingly, it didnt work so he asked me to go to the bank and get him cash. I had to drive a mile or two south to a bank to get it and return to pick up my phone. I am guessing he does this to avoid taxes to claim he made less money than actually did. If I would have run my own card through the machine nice and slow or normal I bet the machine would have worked. The only reason I gave 3 stars was because he repaired it in under an hour and I didnt have any other complaints. read more

I needed to have my iphone screen replaced. Cesar gave me great service, fair pricing, and did it in an hour. Thank you Cesar.

Excellent service and prices. My phone was repaired as promised and on time in less than an hour. Overall a terrific experience

A great experience with Cesar and 1800FIX. My laptop was having issues and 1800FIX offered great suggestions to fix it, and then followed through with great service and work, at a very fair price. It's my work computer so I couldn't be without it for long and they understood that and had it in and out of their shop so quickly, which was a huge help for me and I really appreciated that they listened to my concerns and took care of them. I strongly recommend 1800FIX in Scarsdale and I will definitely be back! read more

Overall I am very happy with my experience. I had a iPad repaired that had a broken glass, LCD and a severely dented case. I was not expecting much going in. However I was very surprised to see that it could be fixed. Paid $139.00 for the repair Overall a great experience with Cesar and 1800FIX. read more

This place was great! Service was quick, friendly and professional. I cracked my iphone screen right down the middle and within 45 minutes I walked out with a brand new looking phone! In addition to that, I was having a problem where some of the features on the phone were not working and within minutes Cesar (one of the technicians) had my phone working as good as knew by the time I left. Thank you guys so much. Would definitely go back to this place and would highly recommend it! read more

A bunch of swindlers. They held my computer for months, told me it was fixed, sent me to a different location to pick it up. Not only was it not fixed, it was in worse shape than when I brought it to them. After all of my time and frustration, their solution was to try and sell me a replacement. Which by the way was of inferior quality. STAY AWAY FROM THEM!!! read more