A LONG OVERDUE REVIEW... The Service: Arrived at this location recently on a busy evening about an hour until the mall closed. I saw that there were people waiting, so asked the hostess how long the wait time would be specifically for a booth in the bar area. Was informed that it would only be about 15-20 minutes. I decided to spend some time shopping around and wait for my friend to arrive before putting my name down as I was in no hurry at that point (about 8pm). We went back a little more than a half hour later and find that the wait times have not changed. Gave my name, got a buzzer - we should be seated by 9. It's a quarter past 9, and still nothing. I go back to ask and am told by the manager that we are next on the list and will be seated shortly. I'm starting to get hungry! She apologizes for the wait and thanks us for our patience as she walks us over to the dining area. Hang on, I specifically asked for a booth in the bar area twice (we want to watch the highlights and some privacy). So she says sorry, and walks us to the bar side, hoping to find us a booth. She eyes one open towards the back, but as we approach, it's given away by the same hostess that I spoke to twice (she said no problem, absolutely!). The manager (luckily) apologizes once more and says that she can seat us at a table and move us to a booth as soon as one is available. At this point, I can clearly see that all of this could have been avoided by better communication between staff (particularly that one hostess who seemed to be in her own world that whole night). But it's 9:35 and I'm definitely hungry hungry! She can see our frustration as we contemplate going elsewhere, then gives us a very genuine apology, just as before, along with an offer to cover our whole meal, anything we'd like. Whaaat? Appetizers, dinner, desserts, drinks (nonalcoholic), you can get whatever you want, she says. "I'll make sure it's all taken care of, because we really do apologize but would like to reward your patience and for you to continue returning." Okie doke then. Although there was still a long wait to be served, and I did get a bit hangry, it was totally worth it. Spent our extra cash on beers, it was awesome! The Food: - Buffalo chicken wings with honey garlic sauce: big juicy and crispy wings, finger-licking sauce. Got eight big ones served with carrots, celery and dip. - Sweet potato fries: plentiful and super crispy! Tasted so good with the flavoured mayo dip. - Maple glazed salmon: which was cooked so nicely with nuts and veggies. Very delicious, moist, sweet and beautiful presentation. - Peppercorn New York strip loin: cooked medium rare, with steamed veggies, mashed potatoes, peppercorn gravy and starter salad (caesar). Steak was very tender, cooked just perfectly and tasted good enough to be my last meal. They forgot to give mashed potatoes, so they gave an extra when I asked. Gravy was the only thing that didn't taste too special. Veggies are plain, however I personally enjoy them simple. And my friend did not like the extra butter in the potatoes. Is there room for dessert? Almost always yes (especially if it's on the house). - asked for the mini dessert sampler, picked out a key lime pie, peanut butter and I really wanted the tiramisu but it wasn't there. The server came back a few minutes later with two! They all tasted alright to me, seemed like too much flavour in one little glass. But I'd definitely get the tiramisu again and maybe try the triple mousse one. Drinks - water, iced tea and a few of their big mugs of Keith's pale ale ($7 each). Overall: Great menu options, everything from standard pub fare to amazing lo-cal/gluten free items and wonderful all day breakfast. Works with every budget, you can get a great meal starting at around $10 to $30. Or even just get a few apps, lots to choose from. I keep coming back for the service though! Even when it is lacking a bit (usually just wait times), they have always always made it up! Yes, their staff could be better, but no place is perfect 100% of the time. And like I've tried to emphasize, if you aren't satisfied with anything pertaining to the food or service, management always will offer you a free meal. Or if you thought you'd get more sweet potato fries with your burger (because you were hoping to share, like me), here's another basket with twice the amount on your plate already. Or if you thought the steak was just a bit overdone, it's on the house. And we'll make you another one if you want too. I'm not saying that you should always find things to complain about. They do try hard to meet your expectations though, whatever they may be, and I enjoy giving them my continued business because there's great food for every mood and a nice atmosphere. read more

It's a horrible restaurant to go I will encourage all not to go I had worst experience of my life . I am a vegitarian and I ordered veggie burger and I got a meat burger When I called the manager , that stupid lady said its a small mistake.... Small mistake , you have hurt my religion read more

Seated quick. Served promptly. Huge menu of great items at very good prices. Delicious food... great drink selection. We had Montreal smoked meat on rye & a lobster Brie grilled cheese. ... love this chain. read more

Terrible service. My friends and I came around 9:30pm. The server we had a large group of 8-10 people that came in after my group of friends. Besides that we were the only other table. Waited close to 30mins just to get our beverages and yet another 20 for small apps. When finally getting our bills waited so long just to get our server to get the bills. Food was mediocre and didn't save the poor service I received. read more

Poor, slow service. Extra salty ceasar salad. Bug in cocktail. Just bad. It seems they never check on you. Many, many mistakes. Slow table turnaround while guests wait to be seated. read more

My family and I came here for a nice hot meal but instead got the exact opposite and also waited for over 45 minutes for our food to even come out. Bad experience overall read more

Went there for a dinner. Nothing special. Not the cleanest place. Food was okay. Service was okay.

Good restaurant to take a picky eater to! They have the biggest menu I have ever seem - it goes on for pages...it's literally a book. We go there when we are all in the mood for different things. Service is also usually pretty good. read more

Went their with my wife and kids and it took about 10 minutes to be seated in an empty place. Then about 15 minutes for orders! My wife went to the bathroom and cut herself on broken glass! A waitress got her a bandaid and then the manager said she saw no broken glass in the washroom even though my wife and other customers said so! I had a 5 and a 2 year old with us and if they got hurt I would of sued the place dry! The only good spot was that the waitress was very friendly but I am never taking my family here again! This place is extremely poorly managed! read more

We used The Pickle Barrel for our first restaurant using skipthedishes.com. The order was placed at 930AM, confirmed by the restaurant at 955AM. When the courier arrived at 335PM, our order was not ready. In fact, he had to wait for half an hour. According to the courier, that is routine at this particular restaurant. We will never use The Pickle Barrel again although we were very pleased with skipthedishes.com read more

Great food. The staff are friendly and there is alot of places to sit

Went for dinner on Wednesday evening. The night started out right as the hostess was very friendly and personable and found us a table right away. This is the only positive thing I have to say. We ordered pastrami sandwiches with swiss. When the sandwiches came there was no cheese on them so the manager had one of the line cooks simply lift the bread and put a cold slice of cheese under each. Our server was nowhere to be found and had to ask 2 other servers for a drink refill. After 15 minutes we were brought back 2 glasses of water?? The cooks in the back can be constantly heard swearing in the back as well as they had workers carrying clear garbage bags full of waste throughout the restaurant!! The supervisor personally apologized and comped 2 mini desserts. Do yourself a favour and go to a different location read more

We have a company group lunch reservation for 15 people. 8 people arrived a bit early and they refuse to show us the table, citing that it is the company policy that at least 75% of people show up in order to be seated. So we ended up waiting outside the restaurant, standing... Very bad attitude from the greeter, citing the "company policy", offer no accommodations, seats or anything. And by the way there is barely anybody in the restaurant. Is it really the company policy to leave customers aside and keep them waiting? We will never come here for any group event. read more

Came in with my family around 10:50pm to get apps and drinks after watching a movie. Waited 5-10 minutes to find a server to assist us and take our orders. He was friendly but under the circumstances this restaurant has it really made no difference. The restaurant had a good amount of people in it, but nothing overly busy. We ordered our food and drinks at the same time, waited 20 minutes to get anything. During this time we watched both bartenders have a drink for themselves, eat, and go back and forth to get themselves MORE food to eat. I've worked both in the serving industry and the fast food industry and that is unacceptable. My family and I come here extremely often and have visited PB MANY times since it first opened at the mall. There have been other issues with this restaurant but we have continued to give it chances time after time. Extremely disappointing. read more

The service here is horrible, too long between drinks and failure to server new customers as the arrive in a timely manner. This being at the bar, not sure about the restaurant part. The tall brown guy with the beard is the worst possible bartender ever!!! read more

Absolutely ridiculous service. Food took 2.5 hrs to get to us, another 45 minutes trying to get bill and get it paid, we were there 4 hrs in total. Not pleased with service or food. Also automatic service charge (tip) was added to our bill. Totally not impressed nor would recommend. read more

Since my last review we ate here again and I realized that I am unable to enjoy a meal at this restaurant because of a male waiter who seems to be here every time we come here. His smart alecky insults & comments are obnoxious and I do not know why he has been allowed to work here for such a long time. And on this occasion he appeared to be the only waiter on duty and was acting as hostess as well. He forgot to ask us for refills on drinks and in addition my steak had too much fat on it and my wives steak was cooked rare. read more

It is a convenient location. Perfect to slip in from shopping for a bite. I wouldn't recommend it for a dinner date myself. However, it is perfect for lunch. The restaurant itself is gorgeous. Full bar, lengthy dessert menu. Will continue to be a repeat costumer. Regards, read more

Despite being in a mall it certainly does not have a food court flavor. Having recently been disappointed with work and looking for a good meal to brighten my spirits I stumbled across this gem. A sit down restaurant with the feel of an upscale sports bar completes with large tvs throughout. Starting with the soup of the day which was a beef and barley stew which came out piping hot along with a greens salad topped with julianed apples, carrots and sunflower seed. They were both quite delicious and confirmed my initial opinion that this place was both aesthetically pleasing and would bring an excellent dining experience. This all came crashing down when the main dish arrived, a 10 oz peppercorn Manhattan steak with sides of mashed potatoes, onion rings, and mixed veggies ( green beans, carrots and acorn squash). The food was mostly too cold to be properly called hot and fresh from the grill. Thought this was the case, the steak was quite good, though lacking in the peppercorn, the veggies were an appropriate level of crunchiness but just a tad colder than desired, the potatoes lacked flavor but were filling and the squash, it was perfect. This being said I ate the whole meal because it is as frightful a sin to waste food as it is alcohol, it was also on the whole satisfying. I would give the Pickle Barrel a solid 7.6/10 read more

This location in Brampton is very busy. We waited a long time for a table (had reservations). However, it's worth the wait!. The food/drinks are great, service was prompt. I highly recommend the Asian Nachos appetizer. All main dishes come in generous portions. The menu is extensive, may take awhile to decide, healthy choices. read more

Stayed at the Holiday Inn right next to it, after work didn't feel like driving anywhere so I would just walk across the street to the Pickle. Got the mixed berry salad which was amazing, love the feta and the nuts. Went back again got the same salad and bruchetta with feta, was amazing great place. Also excepts American Express, which alot of places in Canada do not. I will be back read more

Service was slow (no one took our drink oder for ~10min once seated). Waitress appeared confused, didn't answer questions. read more

The Pickle Barrel - Had the french toast: deep fried consistency & really sugary, 4 slices felt like a lot, but good over all. - Coffee & Tea Near Me - Brampton, Ontario

Service is very unprofessional. You'll be lucky if you don't see them out there hands in there mouths then onto your fork. Also with 5 tables and 5 waiters present it somehow takes 10 minutes to get a glass of water. Make sure you remind them about your meal, or they might forget. Not the best overall experience. Food is mediocre. The only highlight was the professionalism of their manager. read more

Great service good food reasonably priced! Four of us were there for dinner, Leanna and Vishal served us. There was a good atmosphere! Will definitely visit again! Keep up the good work! read more

Every time I go to this restaurant, I wonder why I came. On Friday and Saturday nights, the hostess's are unwelcoming and look almost annoyed. Especially the manager, which makes me wonder if the manager is rude, then the employees won't be on the chipper side right. I love the food, don't get me wrong. But aside from the food, the waiter is what makes the experience at least half memorable and eager to go back. If you want a good experience and obviously great service from the waiter AND the hostess, I suggest to go during lunch time on a weekday. read more

I went to this location and ordered the 10z New York Striploin, the steak meat when i cut it was bright blue in color and looked like meat was bad, when i complained about it, the manager comes up to me and tells me "this happens when the animals are hurt and the ligaments are damaged" and she insisted she had seen it with chicken too. To be honest ive never seen blue meat. They did not charge me for it, but I'm definitely never going back here. read more

We come here often and get the best servers but this time we had to walk out. We waited for this lady to take our damn order, who's been trying to ignore us like 8 times or more. No eye contact no nothing at all. She's being hesitant, trying to look away when she's almost at our table then all smiles with the other customers. Ive also tried calling her but maybe she didnt hear me(?) She's passing by us like were ghost or something, i mean we dressed properly to get noticed lol. So whats the best thing to do? Walk out! And write a negative review. She took someone else's order who came 10 mins after us. She served them drinks and took their order. Meanwhile we were there starving, on the side, ready to chew on the napkins. We wouldnt have mind waiting but the place wasnt even busy. Which is plain bs. I know what their doing because i work at a restaurant too. But im nicer than this particular server lol. Oh btw, she looks about 5"2, curly hair and has dark circles around her eye. She serves the tables nearby the bar. I couldnt get her name so you know who to write-up hahaha. Maybe if we sat somewhere else, a nicer server wouldve been able to service us. But 5 stars to the guy greeting customers! read more

I have been to this restaurant for breakfast,lunch & dinner during the week and on weekends and the service has NEVER been prompt! My daughter and I sat at the bar, the bartender saw us and although not busy, left us sitting for 10 minutes before even taking our order. Save your money or go elsewhere. read more

I really enjoyed my meal here and the price I thought was very fair. Lots of choices on the menu for just about anyone no matter what you fancy. Not a local so had to try it and I was very pleased with the results great food at a good price! Look forward to going again next visit here! read more

This restaurants service was terrible to begin with and at the end the group was rushed out of the restaurant with unfinished food. The employees were EXTREMELY rude and had ZERO manners and respect for the young ladies and men. The employees continued to swear at us and disrespect until we were outside of the location. Even afterwards they continued standing at the edge of the restaurant saying inappropriate terms. This service was absolutely disgusting and I will never forget the TERRIBLE experience I've had here. read more

I give up. I tried many times to like this location after having wonderful meals at other Pickle Barrels but this one is just horrible. We were seated promptly in the middle of a few dirty tables with a couple flies hovering over the half-eaten food. We waited quite a while for our smelly, disheveled waiter to finally appear. He leaned down to see what I was asking about on the menu and his breath liked to knocked me out. He took our drink order but never came back! 15 minutes later, we asked another server to please ask our server to come over but he couldn't find him either. After 30 minutes of not even getting our drinks, we gave up and left. read more

My husband and I have been to the Pickle Barrel for breakfast on Saturdays and are never disappointed. The Green Monster smoothie is delicious and reasonably priced. Food is good and if you happen to get Scott as a waiter, you can expect superb service. read more

Service was good, food was pretty good, and prices weren't too expensive. We got the chicken parm and the veggie burger (separate bills) and each meal was under $25. I would recommend going. It's also fairly close to demetres, (5 min walk??) if you feel like going somewhere different for dessert. read more

What a terribly run location. I have never been a huge fan of pickle barrel, given their much too extensive menu of mediocre food (which comes in the form of a book, literally), but we went for a late lunch at this location out of convenience. We arrived at 3:15, and were seated in a little booth adjacent to a 6-sweater which looked like the guests had just left. It was a total mess with plates still on the table and food all over the floor. Fifteen minutes later, still no one had cleaned it. Two staff members walked by, only adjusting the position of the chairs. One dropped off a broom and dustpan, seemingly with the intention to come back and clean up but this didn't happen. Another 20 minutes later 1 of those staff members finally come back and quickly clean the top of the table and put the broom away without having cleaned the food off the floor. A few minutes later she seated a new party at the same table. Witnessing all of this was quite a turn off; if that is how "clean" they keep the dining room of the restaurant, who knows what goes on in the kitchen. And to top things off, our food was mediocre at best. My boyfriend had the steak sandwich, and the meat was so chewy, oily and fatty. I would NOT recommend this place to anyone. Take your money across the street to the keg or moxies instead. read more

The Pickle Barrel - This was the table AFTER it had been cleaned. - Coffee & Tea Near Me - Brampton, Ontario

The food at this location sucks. The servers don't come back to check if everything's ok. Overall just a bad experience.

I just updated this as I realized as of today, Pickle Barrel doesn't even have someone responding to the reviews-they just use a computer bot with a STOCK PHOTO w/ the same automated message!!!! Look at all the reviews, even from other locations-"Nancy C" uses the EXACT SAME MESSAGE every time you have a bad review, regardless of the content. Another review from the Yonge location commented that sometimes they don't even get the name right, they just copy and paste from other reviews! Holy effin careless and unprofessional. . So to anyone else who is considering this place-save your money. There are soo many other places to choose from that better value, food, and service. I went here two days in a row and the experiences were night and day. 1st time the hostess, server, and food were all wonderful. Today, however, was terrible. I waited for nearly 10 minutes without a server coming to my table, so I asked someone to get the manager. She goes 'Well, actually, this is my section, but I haven't started yet',and acted like it was my problem and that I was inconveniencing her by being sat in her section. If she didn't start yet, just get someone to take care of me in the mean time. So the manager (smaller Asian woman) comes over and puts her leg on the booth and leans back, in a really informal and unprofessional manner. I told her I was waiting for 10 min w/o service and she responds, "Well, I'm here now, is there anything I can do?" No apology, just a rushed tone of voice. I tell her that I'd like some service and that I'm ready to order, so I order drinks, appetizer, and main and she goes, "ok" and takes off. Again, no apology. So then my actual server comes around a few min later and goes, "you know that wasn't my fault, right?", implying that she didn't want me to tip her badly bc of the mix up, and again, didn't apologize (even if it's not her fault, it's the professional thing to do). Just sloppy, rough around the edges service from both the manager and server that makes me feel my money would be better spent elsewhere. read more

The food was ok. My lobster grilled cheese was dry and it needed more flavour. They wer genrous with the amount of "lobster meat" in it. I'm assuming it was crab because it did not have the texture of lobster. I had to add mayo it it. The chicken and waffles are a tiny portion for the price you pay. More of an appetizer size. They drizzled too much syrup on it. It was meh but not worth the price. read more

We went to The Pickle Barrel in Bramalea for Mothers day with a party of 10. We showed up at 10am in order to get a table right away and we did. some of us order the Mothers day special and other members order off the menu. Half of the table got their food one order was wrong. Three of us sat there without food for over 30 minutes. I went to look for the manager and server to ask what is taking so long. The server stated he was only aware of us waiting on one meal not 3. The manager said he would look into it right away however we never saw him until i asked to speak to him. The server was very nice and sweet however he did not visit our table enough. It was two hours later by the time we all had our food. I understand it was mothers day and they were busy however 2 hours for brunch is never acceptable and when we arrived at 10am is wasn't that busy. The server tried to give us complementary desserts however I wanted to speak to the manager. The manager comped the meals that were late and the server was very apologetic. End result I would not go back nor would I recommend this location or restaurant to anyone. read more

The manager is a kid who has no idea how to run a restaurant. The restaurant started great but he brought it down. The kitchen takes forever to send out the food. Dont waist your money going there, the place sucks! read more

I've heard some people talk about Pickle Barrel being lackluster overall, however, that is NOT the case with this location. Every time I've been here I've always loved the food, and I've never had issues waiting too long for service, or poor customer service. The wait staff is always friendly, and they'll always check up on you often even if the place is busy. Now for the food, one of my favourite dishes there is the Blue Burger( all the ingredients just come together so perfectly, I could eat it everyday) , and their chicken and waffles. I also tend to get breakfast here, and the eggs Benedict is amazing, especially with the salmon. Any chance I get, I'll substitute my regular side for sweet potato fries and I'm never disappointed. The glow bowl and Sante Fe bowl are also great, healthy choices. i know i've said everything is amazing and delicious, but it's true! This location is always a guaranteed good choice whenever me and my girlfriend are looking for a great place to eat at read more