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    The Pilates Loft

    4.7 (6 reviews)
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    Updated 2 months ago

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    HOTWORX - Centennial

    HOTWORX - Centennial

    4.2
    (5 reviews)
    2.2 mi

    One of my sisters goes to Sumits Hot Yoga and has been telling me for years that I should try it. I…read moredid not want to go to a class with other people, so when I saw that Hotworx lets you work out in private AND has 24/7 access I was all in. It was ridiculously easy to sign up for a membership, I was able to do everything online and then picked a time for my safety orientation at the studio where I paid and got my required gear. I got to meet the owner and the staff, and everybody was so professional, pleasant, and helpful. I'm a little baffled that anyone would have difficulty signing up for a membership, the website made it incredibly easy and I found all the information I needed. This location is super clean and everything works. The other members are polite and kind. I go almost everyday, I am psyched to be on the leaderboards and the summer burn challenge has been really fun. The app is easy to use. All the gear I've bought from them (heat-resistant mat, towels, row gloves) has been great. I'm looking forward to using my earn-the-burn points from the Summer Challenge to get some free swag. Hot iso and sauna training has been life-changing for me.

    My experience with HOTWORX Centennial was extremely disappointing, not because of one mistake, but…read morebecause of how they chose to handle feedback afterward. I reached out multiple times trying to sign up for a membership and received no response. Instead of taking accountability or offering a professional apology, I later received a hostile and insulting response on Instagram after leaving an honest review. I was mocked for expecting communication from a business, accused of wanting "instant gratification," and told I was hurting their business over a "minuscule first world problem." That level of unprofessionalism speaks for itself. Businesses miss messages sometimes -- that's understandable. What is NOT understandable is attacking a potential customer personally for expressing frustration. Customer service and professionalism matter, especially in the fitness industry where people are looking for a welcoming and supportive environment. The response I received completely changed my perception of this studio and confirmed that I made the right decision not to join.

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    HOTWORX - Centennial
    HOTWORX - Centennial

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    Life Time

    Life Time

    2.9
    (224 reviews)
    3.5 mi

    The facility is very nice. It's only 2 years old so equipment is in great shape…read more Most classes play the music so loud that you can barely hear the instructor or the instructor has to yell on top of the music. Many times my watch shows a decibel level of 97+ decibels. That is not healthy. The cafe there has a motto that says, "if it's here it's healthy". That is not true with the classes because the music is so loud it will damage your hearing and nobody wants that. And nobody wants the instructor to be yelling constantly. That is not motivating. This happens in more than one class with more than one instructor. Not sure what they are thinking.

    I guess the sentiment regarding the rude and disrespectful staffing culture spills over to this…read moreclubs' USTA teams since half the players work at LT. I haven't been playing USTA tennis in Colorado for very long, but we recently played one of the tennis teams from LT Centennial. One of the things I like most about Colorado is the people and the laid-back and friendly attitudes. The LT team we played against was rude, condescending, lacked ethics, had a superiority complex and frankly were the most unpleasant group of women I have ever been around in the tennis community. I'm surprised that management at LT Centennial isn't trying to change the culture when it comes to their facility, but I'm sure that eventually they'll see it in their bottom line. USTA Ladies, be better.

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    Plenty of outdoor seating poolside
    Plenty of outdoor seating poolside
    This southwest chicken bowl
    This southwest chicken bowl
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    The Pilates Loft - pilates - Updated July 2026

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